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Wayfairer Travel Reviews

4.9 Rating 654 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 654 reviews
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About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

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Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 25th June 2025
Anonymous
Wayfairer Travel 5 star review on 13th June 2025
Rick Russell
Wayfairer Travel 5 star review on 12th June 2025
Andrea S.
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
482
Anonymous
Anonymous  // 01/01/2019
Very impressive from start to finish and I would not hesitate to use them again! Initially I contacted them by email, very quickly I received a call back. On that first call it was very clear that they completely understood what I was looking for, they shared some great ideas and followed up a few days later with a very inspiring proposal that more than completely met my request. It was clear that this was a proposal designed for me and not a standard off the shelf holiday they were trying to sell me. They were very happy to work with me as I tweaked a few things and even up to a few weeks before we left they booked some additional activities I thought about. Before we left and while we were on holiday they checked in that everything was ok and if we had any questions. There was no need, their planning and arrangements were perfect! Everything ran as they said, everyone was expecting us and everyone knew what we were doing. All the hotels, restaurants and activities were first class and superior to other similar options we observed others doing while we were away. Thank you Leonie and Carmen - both brilliant and a total pleasure to deal with.
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Hi Rob, we're so glad to hear you had such a wonderful holiday, and a positive experience throughout the entire booking process. Leonie and Carmen both greatly enjoyed putting everything together for you. All the best, Wayfairer
We were looking for a one off family safari and beach holiday as a big celebration and never having booked anything like this before we were heavily reliant on Wayfairer to guide us. On contacting them at the beginning we outlined what we thought we were after, but then over a number of days and a number of conversations with our concierges, we ended up changing our minds over a number of thing we wanted. For example, what we were actually after in terms of safari versus beach; how long we wanted to go for; our travel arrangements, etc. Our two contacts, Leonie and Carmen were superb, never once losing patience with our frequent questions and providing a seemingly endless knowledge of what to do. It was obvious that they had travelled the area and knew what was required giving us reassurance about everything from travelling and transfers to vaccinations. We even received a letter from Leonie whilst we were actually on Safari, asking how we were doing and giving us confidence that they were they if we needed them. She asked us to post some pictures on the Twitter page, but to be honest I was too busy loving the holiday to spend time on uploading! As for the holiday itself, we booked the travel separately, but Wayfairer booked our transfers from the airport and the internal flights. The service for this was superb and the flights themselves were just as much a part of the holiday as everything else. We transferred from the Airbus A380 into a little 12 seat Cesna, in which we truly started the safari. The safari camp was nothing short of excellent, with fantastic service, luxury tents and food and a brilliant setting, with crocodile, hippo and blue monkeys keeping us company across the river. Whilst all of the staff were brilliant I have to mention Said, our guide, who absolutely made the safari the success it was, his knowledge and patience were second to none. He went out of his way to ensure we got the best experience we could and the walking safari he did was outstanding. Selous is a fantastic game reserve and you really felt that you were on your own with the wildlife. It was unusual to see another vehicle during the drives which meant that it really felt private and personal to us when we saw the animals (watching a family of elephants having a mud bath and scratching was magical!). Moving on from Selous was difficult, but going to Breezes beach resort in Zanzibar for a relaxing beach holiday for the next five days was a superb way to complete the second part of the holiday. Again, the service was brilliant, the food outstanding and the location lovely. There was plenty to do, with numerous water sports available at the resort, but also excursions outside, including the turtle and tortoise centre in the middle of the island. Wayfairer managed to put together a superb family holiday, that we will remember for a very long time, at incredible value, but without scrimping on personal touches or service. Will I use Wayfairer Travel again - Yes absolutely. Thank you for an outstanding holiday!
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Hi Graeme, thanks so much for your brilliant feedback. We're delighted you enjoyed your Tanzania holiday, and look forward to helping you and your family enjoy something equally as exciting next time around! Very best, Wayfairer
Very helpful. We had a great holiday. Slight issue with the internal flight to the game reserve but otherwise everything ran like clockwork. Thea took time to listen to us and tailor the holiday accordingly. Good advice regarding the accommodation. We loved each place we stayed at. Would definitely recommend.
Wayfairer Travel 4 star review on 22nd July 2019
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Hi Gill, thank you so much for your review, and we're delighted you had a great holiday. We have subsequently investigated the transfer with our supplier and have taken action accordingly. We hope to welcome you again soon for your next tailor-made travel experience. All the best, Wayfairer
Just arrived back from our taylor-made self drive safari to Namibia. Everything was organised by the team at Wayfairer and it all went perfectly. The team really listened and understood our requirements and put together an itinerary that met all our wants superbly. Thank you to Tom and Carmen
Wayfairer Travel 5 star review on 16th July 2019
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Hi Kevan. We are so glad to hear Wayfairer has tailored the perfect trip for you and that you had a great time. We hope we can assist you again in future and send you off on another amazing holiday. Carmen.
My son and I enjoyed a fantastic Kenyan safari tailor made for us by Victoria at Wayfairer. It was perfect and we had a fantastic week. Things like having an escort meet us as we got off the plane in Nairobi and take us through customs, collect our bags and find our driver meant so much as we were arriving later at night and there were only the two of us (mum and teenage son) so I felt a bit vulnerable. We would definitely use them again and highly recommend.
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Hi Claire! Thank you so much for such a lovely review! It was a pleasure to organise such a special trip for you and your son. Please don't hesitate to contact us again about any future travel plans and we will be delighted to help. Carmen.
Wayfairer Travel were knowledgeable and friendly, listening to the experience we wanted and providing a number of options to discuss before booking everything to make our travel as easy as possible. My daughter and I had an amazing safari in Selous and an equally amazing time in our treehouse stay on Chole Island - this was a holiday we will never forget.
Wayfairer Travel 5 star review on 4th July 2019
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Thank you so much for your fantastic review and picture. We are happy to hear you had a fantastic time. We look forward to hearing back from you and to supporting you with any future travel plans. Carmen.
I wanted to take my aging father on a safari in Kenya, but the task of organizing the trip seemed daunting. I wanted to make sure he was comfortable and that we chose the right tour to go on. Wayfairer stuck with me every step of the way, patiently asked all my questions and worked with me through several last minute changes. I recommend them highly.
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Thanks for your lovely feedback. We are glad to hear you had a great time with your father on safari. We hope we can assist you again in future. Carmen.
We used Wayfairer Travel for our longtime planned three week luxury holiday in Cambodia & Vietnam. Our expectations were met and exceeded! They took care of all the small, yet daunting details and created an experience where we were able to sit back and relax throughout our trip. Our trip planner went back and forth with us several times to be sure the itinerary met every expectation. At the end, we were left with wonderful memories thanks to the local guides we had at the touristic sites. Nothing was rushed, all was at our own pace and we were provided with vast knowledge of each country's history and daily struggles, too. Absolutely wonderful holiday.
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Hi Aykut, thanks for your lovely feedback. We are glad to hear you had a fantastic holiday and that you were pleased with the service provided by Wayfairer Travel. We pride ourselves on tailoring your experience to you to ensure you have a memorable holiday. We hope we can assist you again in future and send you off on another amazing holiday. Carmen.
From my first Idea of this holiday Thea listened and helped plan our whole trip. She spent time changing the agenda to fit both our budget and all our many requests. Thea also made suggestions to add to our plans some of which we had not considered but were excellent. The company has excellent ethical views which were especially clear when we visited an elephant sanctuary. There were many “sanctuary’s” but Thea directed us to a real sanctuary that genuinely cared for the animals they rescued. There were so many highlights it would be impossible to list but the guides were exceptional, the hotels were unique and a good quality and Wayfairer were in regular contact to check all was well. I can’t recommend them highly enough, so get in touch and let your adventure begin.
Wayfairer Travel 5 star review on 27th February 2019
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Hi Sharon, thanks for your amazing review. We are so glad to hear Wayfairer has tailored the perfect trip for you and that you had a great time! Please do not hesitate to get in touch with us for any future holiday plans and we will be happy to help. Carmen.
Very well organised. Good local guides. Interesting itinerary
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Hi Jane, many thanks for your lovely review. We are glad to hear you had a lovely time. Do not hesitate to get in touch again with us for any future plans. Carmen
We just got back to Oregon after an amazing time in Kenya.The Wayfairer travel agency has to be one of the best safari agencies in Africa. Every detail was checked out by Tom's staff.All the transfers were perfect from the minute we got to NBO airport.The Nairobi crew were extremely cordial. The Saruni and Mara Lodges that were set up by Tom were outstanding and I will always remember the wonderful people we met there.I highly recommend this company We are already planning on returning to another part of Africa and will for sure, call on hte Wayfairer again.
Wayfairer Travel 5 star review on 20th December 2018
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Hi Steve, thanks for your lovely review. We are glad to hear you had a fantastic time in Kenya and that you are pleased with the trip Wayfairer has organised for you. We hope we can assist you again in future and send you off on another amazing holiday. Carmen.
Thanks to the Wayfairer team we had a great family trip in Tanzania. One week safari and one week beach on Pemba! Everything was organized perfectly so we could relax and enjoy beautiful Africa! Wayfairer absolutely know what they are doing! Two thumbs up! Arne from Switzerland
Wayfairer Travel 5 star review on 8th November 2018 Wayfairer Travel 5 star review on 8th November 2018 Wayfairer Travel 5 star review on 8th November 2018 Wayfairer Travel 5 star review on 8th November 2018 Wayfairer Travel 5 star review on 8th November 2018 Wayfairer Travel 5 star review on 8th November 2018
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Hi Arne, thanks for your lovely feedback and for sharing your amazing pictures. We are glad to hear you had a great time with your family and that you are satisfied with the service provided by Wayfairer Travel. We hope we can assist you again in future. Carmen.
From finding us the perfect itinerary for our holiday to Kenya to liaising with us before we travelled to checking in with us via emails whilst we were away - we can only say how impressed we were with the personal service provided. We will definitely use them again and would recommend them them to anyone travelling to Africa.
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Hi, thanks for your lovely feedback. We are glad to hear you had a fantastic holiday and that you were pleased with the service provided by Wayfairer Travel. We pride ourselves on tailoring your experience to you to ensure you have a memorable holiday. We hope we can assist you again in future and send you off on another amazing holiday. Carmen.
Wayfairer Travel put together a high quality, exciting custom trip for us to include 2 different safari lodges in private game reserves bordering the Kruger and a beach holiday in Mozambique. The holiday took full account of our expressed preferences and offered significantly better value than quotes that we received from some other larger and better known travel companies for similar holidays. In the event the whole holiday was superb. The accommodations and safari game viewing were first class as were the service standards experienced throughout. All of the transfers organized by Wayfairer went very smoothly and without any hitches. The Concierge service element that had been recently introduced by Wayfairer enabled queries to be dealt with quickly before departure and during the trip itself.
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Hi Tony, thanks for your lovely review. We are very glad to hear your holiday and experience with Wayfairer Travel exceeded your expectations. Here at Wayfairer Travel we pride ourselves for tailoring our itineraries to the needs of our clients and we are also pleased to hear that you found it extremely easy communicating with us thanks to the introduction of the Concierge service. We hope to hear back from you in the future to help you organise another fantastic trip! Carmen.
It was a top trip. The SarunI mara lodge was excellent with the very friendly staff, the exquisite food and the safari guide, who showed us everything possible. Thank you!
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Hi Erika, Thanks for your lovely review. We are glad to hear you are pleased with the service received and overall experience. We look forward to hearing back from you for any future travel plans. Carmen.
Our trip was incredible. THANK YOU!! We had the time of our lives! We did Safari at the Selous Game Reserve in Tanzania and then went for beach relaxation in Zanzibar. All the transfers ran smoothly, the accommodation was all perfect and food and service was fantastic. We will certainly be using Wayfairer Travel again for our next adventure. Thank you.
Wayfairer Travel 5 star review on 10th October 2018
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Thank you so much Natasha for your fantastic review. We are happy to hear you had a fantastic time. We look forward to hearing back from you and to supporting you with any future travel plans. Carmen
My husband and I have recently returned from our honeymoon to Tanzania and Zanzibar and cannot recommended Wayfairer Travel enough! From start to finish, their service and help was second to none and the trip they designed for us, was above and beyond our expectations. Thank you Wayfairer Travel :) Alice and James
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Thanks for your feedback Alice. We are very pleased to hear about your fantastic honeymoon and overall satisfaction with the service provided by Wayfairer Travel. Do not hesitate to get in touch again with us for any future plans. Carmen
First off, I want to say that the two people who impacted my trip the most were Mirenyo (Mirenyo Lucas Kivuyo) and Modi (Izina Mshana), my two guides. If you are booking through Wayfairer or Fair travel, they are both worth requesting as they were an amazing team and made the experience unforgettable. I could not say enough good things about them! Now for some more specific details about my trip though, but more about them later! I happened upon Wayfairer/Fair travel through the Responsible Travel website. They provided me with three recommendations and I was most impressed by Wayfairer, who were very up front about their mission to provide treks by fairly treated employees (guides, cooks, porters). From doing the math (costs including salaries of each employee, daily park pass, tents, food, ancillary team costs, etc), it is very clear that many companies do not treat their employees fairly. The easiest place for money to come from seems to be the bottom of the food chain or the porters. Many of these companies then rely on tips to survive, which is not a reliable way to run a business. Wayfairer/Fair Travel actually creates their employee salaries with a tip already factored in. However after spending 8 days with my group, I still wanted to leave a small tip of $280 or $20 per person (which was about one extra day of work for most of the team). While I was very excited to have booked with a company that reflected such a socially and environmentally-sustainable philosophy, there were several instances that Wayfairer's lack of communication made me nervous. Occasionally, their email response times were long or I had received a generic email about payment that went into my spam folder, with no follow-up. Furthermore, while Tom did send us a general packing list several weeks before the trip, it would have been a lot more beneficial if a phone call had been scheduled to go over the details of what he (or the Fair Travel crew) would suggest bringing on the trip. While the provided packing list listed things as required, recommended or optional, it was still very hard to navigate. How many days should I expect it to be cold, how many layers will I be wearing (at camp and while hiking), how many people are happy they brought hand warmers? Some of these questions I would not have even thought of until afterwards, but it would have been nice if Wayfairer had anticipated them and provided more guidance. Another area where I feel Wayfairer could improve on would be better guidance on the different types of medication that are usually taken while on the mountain. While I do understand that Wayfairer cannot give firm recommendations since they are neither doctors or know a person’s medical history--in truth, medication is a very important part of the climb. Although it may not be required, enough people are taking it to make your clients want to be aware of it. Wayfairer only recommended we consult with a doctor, but Wayfairer should be the experts because to be honest, doctors are not (and I am a doctor!). For most doctors in the US, their training on altitude sickness will be comprised of a brief review of acetazolamide (Diamox) which they are taught can be helpful for altitude sickness. They will not know anything more about the research, more recent literature or even dosages. Wayfairer should know the most recent research and be able to tell me “Research suggests acetazolamide/steroids/NSAIDs may be helpful for altitude sickness, typically given in doses of ____. However, as I am not a medical professional, I am not able to prescribe any of these to you or give you precise recommendations”. As I am a doctor, I reviewed the literature on both acetazolamide and steroids (dexamethasone/prednisone) as they relate to altitude sickness. My sister and I both took 250mg of acetazolamide twice daily as well as ibuprofen three times per day (as suggested to be helpful for inflammation by more recent research). On summit night, we both took a 1 mg/kg pulse dose of prednisone. While no one person can say whether this medication got us to the top without any problems, we did make it with my sister only getting a mild headache as we reached the summit. As for the entire crew that traveled with us up the mountain, they were absolutely amazing. Mirenyo and Modi were our head and assistant guides and they were the perfect team. Mirenyo was personable, incredibly engaging, funny, and added a boost of positive energy when my sister and I were starting to feel sluggish or tired. Modi was more reserved, but very sweet, helpful, and conscientious. They were the perfect balance. They helped each other out and were the primary reason we made it to the top for sunrise. During the summiting hike, my sister and I were struggling to stay motivated to make it to the top, but we were so grateful that Mirenyo kept pushing us to not give up. By the end of the trip, my sister and I felt very connected to our entire team. Unfortunately, all week I was experiencing mild diarrhea (in retrospect traveler’s diarrhea that abated immediately after 1 dose of azithromycin) that I had been controlling with Immodium (loperamide). After hiking 6 hours to the summit, 3 back to base camp and 4 to our final camp, I think I was not able to recuperate my losses and I woke up the next morning feeling terrible. The remaining 4 hours down the mountain was almost harder than the summit. I was taken to the health center where I spent 6 hours getting fluids and a few tests. It was then I realized I had hiked down with a fever, which was 102 F in the hospital (39.9 C). This is where the Fair Travel team really came in. Both off the ground people from Fair Travel spent all afternoon at the hospital with my sister and I to make sure we were taken care of, which was incredible. While it was not the best way to end the hike, it made for a good story and really solidified my deep respect for Fair Travel. In conclusion, I am most happy to have chosen Wayfairer because it allowed me to work with Fair Travel. While I have no true regrets about going with Wayfairer, I would recommend booking directly through Fair Travel for a Mount Kilimanjaro trip. While Tom was nice and very much believed in the mission of the company, he seemed to be more of a middle man in the operation. Fair Travel was the primary actor that organized the entire trip, the rentals and the guides. The entire team were Fair Travel employees. I feel so grateful and lucky to have had this experience climbing Mt. Kilimanjaro with my sister. And also for reaching the top! I cannot say that either one of us trained particularly hard for the experience, but we are both in good baseline shape (she is a marathon runner and I do primarily interval training). That is not to say it was easy, I think we were mostly lucky. We climbed in parallel to someone who does Iron Mans and he said Kilimanjaro was even harder!! To be fair though, we found only summit night to be incredibly hard. The rest of the time you are forced to hike extremely slowly for acclimatization purposes, but I think this really helps to make it a more doable trek. I never got sore or felt like it was too intense. In the end, I would recommend, book and sing Fair Travel’s praises forever.
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Hi Catherine, Thank you for your review and I’m really pleased you had a successful summit and that you were well looked after by our local suppliers. I really appreciate the feedback regarding response time and I’m sorry that made you feel nervous. I’m delighted to say that in the last two months we have bought on Carmen in the role of Luxury Travel Concierge for our clients. Carmen now is on hand to answer prompt responses on all aspects of the holiday as well as take care of restaurant reservations, airport lounges and any tiny detail to make our clients' holidays perfect. In terms of working relationship between an agent and a local supplier: this is totally normal and how the industry works. Fair Travel benefit hugely from a consistent relationship with ourselves, built over many years, where we provide them with business and they look after our guests on the mountain beautifully, as you experienced. Thanks again for your review and I’m pleased you will have fond memories of your climb. Tom
Great service by a very friendly and knowledgeable company/ staff. The holiday to Kenya and Zanzibar was better than ever imagined and would highly recomend! The holiday was for our honeymoon and was made extra special in lots of different ways, which was appreciated! Highly recomend using Wayfairer!!
Wayfairer Travel 5 star review on 26th September 2018
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Many thanks for your lovely feedback Jack. We are glad to hear that the service provided by Wayfairer Travel in organising your honeymoon exceeded your expectations. We look forward to hearing back from you for any future plans. Carmen
Perfect planning, perfect execution of our vacation, can absolutely recommend this agency to others!
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Thanks for your feedback Elena, we are glad to hear you had a fantastic trip. Please do not hesitate to contact us for any future plans and we will be happy to help! Carmen
Wayfairer Travel is rated 4.9 based on 654 reviews