Wayfairer Travel Reviews

Name: Wayfairer Travel
Address: Temple1852, Lower Approach Road, Bristol, Bristol, City of Bristol
Rating: 4.93

4.9 Rating 625 Reviews

99 %

of reviewers recommend Wayfairer Travel

Company Reviews

Metrics

Info

4.9

Based on 625 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
On-time Delivery	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Anonymous

Anonymous // 01/01/2019

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“Wayfairer were given a huge challenge to arrange a 5 week holiday for us in South Africa with some very specific places we wanted to visit. They were prepared to listen to our demands and also to advise on many things that we were unsure about. We stayed in 14 different places all together and the accommodation arranged for us was perfect. The car hire was also arranged for us and our itinerary planned in detail with maps and detailed driving instructions given. Essentially, for a long complicated holiday we did not experience any problems and Wayfairer obviously played a key role in this with their prior arrangements. This allowed us to focus on enjoying the whole holiday, which is one of the best we have ever had! Thank you Wayfairer!”

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Thank you so much for the brilliant review and I'm so happy we managed to create this wonderful itinerary for you! It was great to hear all about your different locations and the amazing experiences you had. I can't wait to help organise the next adventure. Leonie

“They provided a first class experience, which was personalised, of the right quality and they were ready and accessible to support us from day one to the end of the holiday. During the planning of our holiday they proved to be knowledgeable, responsive, understanding and ultimately very competitive compared to other agencies. The information pack they provided was detailed, helpful and meant we were well prepared for our trip. Whilst we were away they were always on hand to respond to questions and to the minor hiccups that we encountered (which were not of their making). Bottom line, they took the stress out of the holiday and made it much more enjoyable for us. Their service is simply excellent; we are lucky to have travelled the world and this is the best support we have encountered.”

Wayfairer Travel 5 star review on 5th July 2018

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Thank you so much for such a wonderful review and beautiful photo. It was a pleasure to design and assist with such a special trip and I hope that we can send you on further travels in the future. Thea

“My family and I definitely wanted to go on a safari trip this year and did not know where to start as there were so many options. One thing I knew was that it would be in Botswana. Leonie was one of the first to contact me and planned an amazing itinerary. It was easy to communicate with her and she was very patient with all our questions. Fast forward, we just finished our almost 2 week African adventure and we had the time of our lives. The arrangements including pick up, bush plane and accommodations were all spot on. We met amazing people along the way. Thanks so much and we will definitely work with Leonie or any of the Wayfairer staff in the near future. Candice Ruby Corona, California”

Wayfairer Travel 5 star review on 2nd July 2018

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Thank you so much for you incredible review and I'm so happy you loved every bit of your amazing itinerary! I can't wait to help you book your next amazing adventure. Leonie

“Tom (and Harry) went above and beyond to support us on our holiday. Unfortunately our flight was cancelled and then our luggage lost, but they were constantly on hand to help us try and sort it out.”

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Thanks for the great review Purdey. Glad you got home safely without any more lost bags! Harry.

“What an amazing experience it was to have Wayfairer handle our travel needs to Africa! Being our honeymoon, this was a special trip for my wife and I and we couldn't be happier with their service. Our specialist Leonie is a rock star and was there for us the entire trip with anything we needed. My wife left her phone at the lodge where we were staying and Leonie had someone waiting for us at the airport with it. Words can't describe how happy we are with making the decision to use this company. I highly recommend using them for any travel needs you have. Thank you again for everything!”

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Thank you so much for the amazing review, it was an absolute pleasure helping you create your incredible honeymoon itinerary! I can't wait to help you book any more exciting adventures in your future. Wishing you all the best in married life. Leonie

“I went on a wonderful, custom tailored trip to Thailand in March 2018. I searched for a long while until I found Wayfairer, and I'm so glad I found them. My main contact was Thea, and she was really helpful. She herself had recently traveled to Thailand, so she had great recommendations to help customize my trip. She was really communicative- we used Whats app mostly, which was helpful given our 8 hour time difference (I live in Los Angeles). We built a wonderful trip that had a little bit of everything- adventure, pampering, cultural exchanges, history, beautiful nature, shopping, and of course night markets! My local tour guides- Pong Sin and Pranee- were really great as well, and made sure I had a good time. The pace of my 3 week trip was good too. My one suggestion would be to make sure you have the name, local phone number, and email address of the local Wayfairer representative, and communicate with them before you arrive. One of my drivers was not there to pick me up in the airport and I'm glad I had her contact info and a phone that could call her. I had a few other minor snafus but Wayfairer was really good in helping me resolve them. Overall, I would highly recommend using Wayfairer to custom tailor your unforgettable trip!”

Wayfairer Travel 5 star review on 6th June 2018

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Thank you much for the fantastic review Michele and the beautiful photo. It was a delight to plan such a unique and special trip for you and I am so pleased you had a memorable 3 weeks with us. Thea

“Wayfairer were fantastic to work with for our holiday to Thailand. Harry was attentive an d very patient & I felt like he really listened to what we wanted from our holiday. We had a fantastic time & would highly recommend Wayfairer.”

Wayfairer Travel 5 star review on 20th May 2018

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Thank you for this excellent review Rachael, it was a pleasure to work on a great Thailand holiday for you. Please don't hesitate to come back to us with your future holiday plans, as we would be delighted to help. Harry

“My experience with Wayfairer was extremely positive. The professionalism and service exceeded my expectations. Thea was always there when i needed her or if i had any questions. I could count on her for a prompt reply, and she worked tirelesly to find solitions to my every need right down to the last minute when I had an unexpected personal circumstance that affexted my travel plans. Thanks to her it all worked out. I will gladly use Wayfairer for my next adventure.”

Wayfairer Travel 5 star review on 11th May 2018

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Thank you so much for the wonderful review and the fantastic photo! I am delighted we were able to get you out there despite the last minute complications. Hopefully we will be able to send you away again soon on a memorable holiday. Thea

“Harry at wayfairer patiently created an amazing holiday for myself and my daughter 15 meeting up with my older daughter in Thailand. We only had a week but managed three locations without feeling like we had overdone things; two nights whizzing round Bangkok, followed by kao Sok National park in the south. We loved staying in simple rain forest bungalow accommodation and the day spent boating walking and swimming in and around kao Sok Lake with its dramatic jungle covered peaks jutting out of the water. We also enjoyed some very special time with two retired female elephants next morning who seemed to relish their feeding and washing routine with visitors. Finally we stayed at an indulgent resort hotel in Phuket for a couple of days of being pampered by the pool and beach. Everything was taken care of in terms of transport from one location to the next so all the worry was taken away. We had a really memorable time celebrating my and my daughters birthdays in the jungle. Thankyou !!”

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Thank you for this fantastic review Faye. I am thrilled that you and your daughter had such an amazing holiday in Thailand and that your birthday celebrations were so special. Thanks again. Harry

“We booked our honeymoon to Tanzania with Wayfairer. Tom gave us excellent suggestions for accommodation and itinerary and organised it all, including transfers. It all went very smoothly and the trip was fabulous. We stayed at Lake Manze in the Selous game reserve, an open safari camp with very knowledgeable and helpful guides and managers, followed by all-inclusive at the Sea Cliff Resort in Zanzibar. The Sea Cliff was wonderfully relaxing and welcoming. Thanks to Tom for an incredible honeymoon experience. We would definitely use Wayfairer again and have already recommended to friends.”

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Thank you for this fantastic review Nicola and you are most welcome. I'm really pleased that everything went so well for you on your honeymoon and it's great to hear that you've been recommending us to your friends. Thank you. Tom

“Exception trip over 2 weeks across Northern India from Pakistan border to Myanmar Border. Organisation was exceptional from first meet and greet , all drives and guides were top class, hotels etc. A tough job for Wayfairer to organise this trip, but all undertaken and delivered with top class professionalism. I would highly recommend.”

Wayfairer Travel 5 star review on 20th April 2018

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Thank you for your excellent review Julian. It was a real pleasure working on this itinerary with you on your second trip to India with us. A really remote, interesting and unusual itinerary which I really enjoyed working on. I'm so pleased that you enjoyed it so much. Tom

“I really enjoyed our family tour to Thailand and all the hard working by the staff ( Thanks Harry ! Thanks everybody!) who put up together such a beautiful itinerary . I very much enjoyed our guide Nui and her placid , easy personality trying to explain her country in a funny , enjoyable way . I found her accesible, caring and sweet ( and with a nice sense of humor) . I particularly enjoyed the Cooking Class ( great team - husband&wife - and great food) . I will never forget the Tree House hotel in Chaing Mai ( fantastic in every possible way ) hotel in Chiang Mai.”

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Thank you for this wonderful review Susanna. You're most welcome of course and I am so pleased that you'd your family loved Thailand every bit as much as I do. Harry

“Tom organized a fantastic safari experience for us with Saruni Wild lodge in Masai Mara region. The Saruni lodges were spectacular! The Saruni Wild he recommended was beyond all our expectations in comfort, location, service. The people there were constantly friendly and fantastic hosts. We could not believe we had the whole place to ourselves! There are two more tents, but ours, the family tent, was the only one occupied, so we had the place to ourselves. The manager, Cecilia, hosted us for dinner the first night, answered all our questions, shared her stories. She is an amazing woman! The second night was not at Saruni Wild, though, because it rained so much they had to evacuate us for security to the other location, Saruni Mara, where they put us up in the family bungalow. Even though it was also fantastic and comfortable, with electricity and wifi, we missed the rugged exposure of the Wild camp. We are glad we got to see both, and we would definitely recommend Wild over Mara for future travelers, if they are OK not having electricity and wifi… it is just as comfortable, and the location is absolutely extraordinary, with wildlife grazing just outside your tent in the morning, with a shorter drive to get to places to watch more wildlife, and with spectacular sunsets sitting by the fire in the evening.”

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Thanks for this excellent review Ricardo. I'm so pleased to hear that you enjoyed your safari so much and that you really got to experience the best of the Masai Mara in Kenya. Please don't hesitate to get in touch about any future travel plans as we would be delighted to help again. Tom

“The holiday to Cambodia was absolutely awesome. Entirely seamless from start to finish with the most incredible hotels. Thea was excellent and put together one of our best ever holidays! Was the first time I have used a travel company to book a trip and wish we had done it sooner.”

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Thank you so much for the fantastic review Tom. I'm so pleased that we have converted you to use a specialist company and I look forward to sending you away on your next adventure soon. Thea

“Everything what we wanted and hassle free”

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Thank you for your review Paul. I'm so pleased that everything went so well on your trip and that you got everything you wanted from it. Please don't hesitate to contact us again about your future holiday plans. Tom

“An amazing experience.. We managed to see quite a lot considering we were only there for 2 weeks and wanted to laze on the beach for most of the holiday. Thea, our agent, was a star who put together a fantastic mix of historical sites, amazing jungle adventures plus the all important relaxing on the beach and soaking up the sun! We really felt very well taken care of throughout the whole trip, and we had to travel a fair bit!”

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Thank you so much for your wonderful review Lisa. It was a pleasure to create such a memorable holiday for you both and showcase some of the fantastic sites that Thailand has to offer. Thea

“Excellent pre-travel guidance and advice and very accommodating and flexible when making holiday arrangements. Personal contact (Tom) available to advise and help in every way.”

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Thank you for this excellent review Catherine. It was a pleasure to help make this plan come together and I'm delighted that you had such a wonderful time on holiday in Tanzania. Tom

“Our trip to Vietnam in January 2018 went very well and we came home with many happy memories. The diversity in the choice of hotels was perfect, from the Essence Palace in the heart of Beer Street to the tranquility of the Aqua bungalow at Verdana. The staff, drivers and guides were wonderful and really looked after us, all going the extra mile to make our stay in their country special. One thing we did notice about the majority of the hotels was they were not honouring their "save the environment" policy and insisted on replacing towels on a daily basis. We loved the itinerary and staying the extra nights really allowed us to soak up the atmosphere, although we did feel we spent unnecessary time at airports with all the internal flights. On reflection we would probably have suggested a train journey from Hanoi to Hue to cut down on flights. Once again thanks very much Harry for putting our holiday together and making the trip a fabulous one.”

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Thank you for your review Liz, I'm so pleased that you have such happy memories from your holiday to Vietnam. Harry

“Everything went smoothly. Transfers, car hire and accommodation. Places recommended were spot on, accommodation likewise.”

Wayfairer Travel 5 star review on 9th March 2018

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Thanks for the great review Pam! I'm delighted that everything went so smoothly and that you enjoyed the locations and accommodation choices we recommended for you. Please don't hesitate to come back to us with your future holiday plans. Tom

“From the very beginning Wayfairer listened to everything we requested and acted accordingly. This meant that our holiday was a truly memorable event.”

Wayfairer Travel 5 star review on 8th March 2018

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Wayfairer Travel is rated 4.9 based on 625 reviews