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Wayfairer Travel Reviews

4.9 Rating 648 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 648 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
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About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 25th June 2025
Anonymous
Wayfairer Travel 5 star review on 13th June 2025
Rick Russell
Wayfairer Travel 5 star review on 12th June 2025
Andrea S.
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
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Anonymous
Anonymous  // 01/01/2019
I just wanted to say thanks for putting together a memorable trip for Lorna, Jack and me - we loved all of it and it was a perfect holiday for Lorna’s 50th birthday year. The lodges were really friendly places and very helpful to deal with a wheelchair user as a guest - Kitela was a lot of fun and the Four Seasons surpassed our very high expectations, it is just spectacular! Oh and they laid on a herd of elephants for us as we entered the lodge :) All the best with your business, hope to be in touch in the future to plan another trip,
Wayfairer Travel 5 star review on 7th August 2018
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Thank you for your fantastic review Steve. I'm delighted that the holiday was such a success and we look forward to helping you with your future holiday plans. Tom
Tom at Wayfairer planned our perfect honeymoon for us. He was quick at initially responding and understood exactly what we wanted for our honeymoon. His suggestions and plans were always sensible and helpful and he kept in touch with us from start to finish. We wanted to do a safari and he organised an unforgettable trip to the Masai Mara. Everything went smoothly without a single glitch thanks to all his hard work so we were able to completely switch off, relax and enjoy our honeymoon. We stayed for two nights at Saruni Wild, a luxury rented lodge in the heart of the Masai Mara. I’ll never forget falling asleep to the sound of lions hunting! Our luxury tent was incredible and we even had hot showers on demand, a rarity in the thick of it on the Mara! Our last two nights were spent at Saruni Mara with wonderful views of the Mara planes and it was hands down the best “hotel” I have ever stayed in. To top it off the staff were so kind and went above and beyond to make our trip special. Our three course lunches and dinner every day were delicious and it was no chore for them that my husband is gluten intolerant. The guides are extremely knowledgeable, we got up close and personal to dozens of wild animals and we felt very safe in their hands and appreciated their respect for the wildlife. One of our favourite things was sundowners with the lions and breakfast with the hippos. Tom also organised a hot air balloon ride over the Masai Mara and it completely blew us both away, it was phenomenal. I cried leaving Kenya because I was heart broken to be leaving such a wonderful place after the amazing time we had and it was all down to Toms hard work and planning. He really did create the perfect honeymoon for us in every aspect and we will be forever thankful!
Wayfairer Travel 5 star review on 24th July 2018 Wayfairer Travel 5 star review on 24th July 2018
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Thank you so much for this wonderful review Hayley. I'm absolutely delighted that you had such a magical experience in Kenya on your honeymoon. Wishing you all the very best in married life. Tom
Overall the quality of service, location and general organisation was outstanding. It was nice to meet and dine with other guests and Saruni personnel, which added to the experience. Everyone was very kind and welcoming. The trips between lodges were also seamless. Wayfairer organised all of this at extremely short notice (2 days)!
Wayfairer Travel 5 star review on 12th July 2018
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Thank you so much for the great review and I am so pleased we managed to send you away on such an amazing holiday despite the last minute nature. Hopefully we can take you off on further Wayfairer holidays in the future. Thea
Wayfairer were given a huge challenge to arrange a 5 week holiday for us in South Africa with some very specific places we wanted to visit. They were prepared to listen to our demands and also to advise on many things that we were unsure about. We stayed in 14 different places all together and the accommodation arranged for us was perfect. The car hire was also arranged for us and our itinerary planned in detail with maps and detailed driving instructions given. Essentially, for a long complicated holiday we did not experience any problems and Wayfairer obviously played a key role in this with their prior arrangements. This allowed us to focus on enjoying the whole holiday, which is one of the best we have ever had! Thank you Wayfairer!
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Thank you so much for the brilliant review and I'm so happy we managed to create this wonderful itinerary for you! It was great to hear all about your different locations and the amazing experiences you had. I can't wait to help organise the next adventure. Leonie
They provided a first class experience, which was personalised, of the right quality and they were ready and accessible to support us from day one to the end of the holiday. During the planning of our holiday they proved to be knowledgeable, responsive, understanding and ultimately very competitive compared to other agencies. The information pack they provided was detailed, helpful and meant we were well prepared for our trip. Whilst we were away they were always on hand to respond to questions and to the minor hiccups that we encountered (which were not of their making). Bottom line, they took the stress out of the holiday and made it much more enjoyable for us. Their service is simply excellent; we are lucky to have travelled the world and this is the best support we have encountered.
Wayfairer Travel 5 star review on 5th July 2018
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Thank you so much for such a wonderful review and beautiful photo. It was a pleasure to design and assist with such a special trip and I hope that we can send you on further travels in the future. Thea
My family and I definitely wanted to go on a safari trip this year and did not know where to start as there were so many options. One thing I knew was that it would be in Botswana. Leonie was one of the first to contact me and planned an amazing itinerary. It was easy to communicate with her and she was very patient with all our questions. Fast forward, we just finished our almost 2 week African adventure and we had the time of our lives. The arrangements including pick up, bush plane and accommodations were all spot on. We met amazing people along the way. Thanks so much and we will definitely work with Leonie or any of the Wayfairer staff in the near future. Candice Ruby Corona, California
Wayfairer Travel 5 star review on 2nd July 2018 Wayfairer Travel 5 star review on 2nd July 2018 Wayfairer Travel 5 star review on 2nd July 2018 Wayfairer Travel 5 star review on 2nd July 2018 Wayfairer Travel 5 star review on 2nd July 2018 Wayfairer Travel 5 star review on 2nd July 2018 Wayfairer Travel 5 star review on 2nd July 2018
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Thank you so much for you incredible review and I'm so happy you loved every bit of your amazing itinerary! I can't wait to help you book your next amazing adventure. Leonie
Tom (and Harry) went above and beyond to support us on our holiday. Unfortunately our flight was cancelled and then our luggage lost, but they were constantly on hand to help us try and sort it out.
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Thanks for the great review Purdey. Glad you got home safely without any more lost bags! Harry.
What an amazing experience it was to have Wayfairer handle our travel needs to Africa! Being our honeymoon, this was a special trip for my wife and I and we couldn't be happier with their service. Our specialist Leonie is a rock star and was there for us the entire trip with anything we needed. My wife left her phone at the lodge where we were staying and Leonie had someone waiting for us at the airport with it. Words can't describe how happy we are with making the decision to use this company. I highly recommend using them for any travel needs you have. Thank you again for everything!
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Thank you so much for the amazing review, it was an absolute pleasure helping you create your incredible honeymoon itinerary! I can't wait to help you book any more exciting adventures in your future. Wishing you all the best in married life. Leonie
I went on a wonderful, custom tailored trip to Thailand in March 2018. I searched for a long while until I found Wayfairer, and I'm so glad I found them. My main contact was Thea, and she was really helpful. She herself had recently traveled to Thailand, so she had great recommendations to help customize my trip. She was really communicative- we used Whats app mostly, which was helpful given our 8 hour time difference (I live in Los Angeles). We built a wonderful trip that had a little bit of everything- adventure, pampering, cultural exchanges, history, beautiful nature, shopping, and of course night markets! My local tour guides- Pong Sin and Pranee- were really great as well, and made sure I had a good time. The pace of my 3 week trip was good too. My one suggestion would be to make sure you have the name, local phone number, and email address of the local Wayfairer representative, and communicate with them before you arrive. One of my drivers was not there to pick me up in the airport and I'm glad I had her contact info and a phone that could call her. I had a few other minor snafus but Wayfairer was really good in helping me resolve them. Overall, I would highly recommend using Wayfairer to custom tailor your unforgettable trip!
Wayfairer Travel 5 star review on 6th June 2018
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Thank you much for the fantastic review Michele and the beautiful photo. It was a delight to plan such a unique and special trip for you and I am so pleased you had a memorable 3 weeks with us. Thea
Wayfairer were fantastic to work with for our holiday to Thailand. Harry was attentive an d very patient & I felt like he really listened to what we wanted from our holiday. We had a fantastic time & would highly recommend Wayfairer.
Wayfairer Travel 5 star review on 20th May 2018
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Thank you for this excellent review Rachael, it was a pleasure to work on a great Thailand holiday for you. Please don't hesitate to come back to us with your future holiday plans, as we would be delighted to help. Harry
My experience with Wayfairer was extremely positive. The professionalism and service exceeded my expectations. Thea was always there when i needed her or if i had any questions. I could count on her for a prompt reply, and she worked tirelesly to find solitions to my every need right down to the last minute when I had an unexpected personal circumstance that affexted my travel plans. Thanks to her it all worked out. I will gladly use Wayfairer for my next adventure.
Wayfairer Travel 5 star review on 11th May 2018
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Thank you so much for the wonderful review and the fantastic photo! I am delighted we were able to get you out there despite the last minute complications. Hopefully we will be able to send you away again soon on a memorable holiday. Thea
Harry at wayfairer patiently created an amazing holiday for myself and my daughter 15 meeting up with my older daughter in Thailand. We only had a week but managed three locations without feeling like we had overdone things; two nights whizzing round Bangkok, followed by kao Sok National park in the south. We loved staying in simple rain forest bungalow accommodation and the day spent boating walking and swimming in and around kao Sok Lake with its dramatic jungle covered peaks jutting out of the water. We also enjoyed some very special time with two retired female elephants next morning who seemed to relish their feeding and washing routine with visitors. Finally we stayed at an indulgent resort hotel in Phuket for a couple of days of being pampered by the pool and beach. Everything was taken care of in terms of transport from one location to the next so all the worry was taken away. We had a really memorable time celebrating my and my daughters birthdays in the jungle. Thankyou !!
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Thank you for this fantastic review Faye. I am thrilled that you and your daughter had such an amazing holiday in Thailand and that your birthday celebrations were so special. Thanks again. Harry
We booked our honeymoon to Tanzania with Wayfairer. Tom gave us excellent suggestions for accommodation and itinerary and organised it all, including transfers. It all went very smoothly and the trip was fabulous. We stayed at Lake Manze in the Selous game reserve, an open safari camp with very knowledgeable and helpful guides and managers, followed by all-inclusive at the Sea Cliff Resort in Zanzibar. The Sea Cliff was wonderfully relaxing and welcoming. Thanks to Tom for an incredible honeymoon experience. We would definitely use Wayfairer again and have already recommended to friends.
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Thank you for this fantastic review Nicola and you are most welcome. I'm really pleased that everything went so well for you on your honeymoon and it's great to hear that you've been recommending us to your friends. Thank you. Tom
Exception trip over 2 weeks across Northern India from Pakistan border to Myanmar Border. Organisation was exceptional from first meet and greet , all drives and guides were top class, hotels etc. A tough job for Wayfairer to organise this trip, but all undertaken and delivered with top class professionalism. I would highly recommend.
Wayfairer Travel 5 star review on 20th April 2018
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Thank you for your excellent review Julian. It was a real pleasure working on this itinerary with you on your second trip to India with us. A really remote, interesting and unusual itinerary which I really enjoyed working on. I'm so pleased that you enjoyed it so much. Tom
I really enjoyed our family tour to Thailand and all the hard working by the staff ( Thanks Harry ! Thanks everybody!) who put up together such a beautiful itinerary . I very much enjoyed our guide Nui and her placid , easy personality trying to explain her country in a funny , enjoyable way . I found her accesible, caring and sweet ( and with a nice sense of humor) . I particularly enjoyed the Cooking Class ( great team - husband&wife - and great food) . I will never forget the Tree House hotel in Chaing Mai ( fantastic in every possible way ) hotel in Chiang Mai.
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Thank you for this wonderful review Susanna. You're most welcome of course and I am so pleased that you'd your family loved Thailand every bit as much as I do. Harry
Tom organized a fantastic safari experience for us with Saruni Wild lodge in Masai Mara region. The Saruni lodges were spectacular! The Saruni Wild he recommended was beyond all our expectations in comfort, location, service. The people there were constantly friendly and fantastic hosts. We could not believe we had the whole place to ourselves! There are two more tents, but ours, the family tent, was the only one occupied, so we had the place to ourselves. The manager, Cecilia, hosted us for dinner the first night, answered all our questions, shared her stories. She is an amazing woman! The second night was not at Saruni Wild, though, because it rained so much they had to evacuate us for security to the other location, Saruni Mara, where they put us up in the family bungalow. Even though it was also fantastic and comfortable, with electricity and wifi, we missed the rugged exposure of the Wild camp. We are glad we got to see both, and we would definitely recommend Wild over Mara for future travelers, if they are OK not having electricity and wifi… it is just as comfortable, and the location is absolutely extraordinary, with wildlife grazing just outside your tent in the morning, with a shorter drive to get to places to watch more wildlife, and with spectacular sunsets sitting by the fire in the evening.
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Thanks for this excellent review Ricardo. I'm so pleased to hear that you enjoyed your safari so much and that you really got to experience the best of the Masai Mara in Kenya. Please don't hesitate to get in touch about any future travel plans as we would be delighted to help again. Tom
The holiday to Cambodia was absolutely awesome. Entirely seamless from start to finish with the most incredible hotels. Thea was excellent and put together one of our best ever holidays! Was the first time I have used a travel company to book a trip and wish we had done it sooner.
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Thank you so much for the fantastic review Tom. I'm so pleased that we have converted you to use a specialist company and I look forward to sending you away on your next adventure soon. Thea
Everything what we wanted and hassle free
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Thank you for your review Paul. I'm so pleased that everything went so well on your trip and that you got everything you wanted from it. Please don't hesitate to contact us again about your future holiday plans. Tom
An amazing experience.. We managed to see quite a lot considering we were only there for 2 weeks and wanted to laze on the beach for most of the holiday. Thea, our agent, was a star who put together a fantastic mix of historical sites, amazing jungle adventures plus the all important relaxing on the beach and soaking up the sun! We really felt very well taken care of throughout the whole trip, and we had to travel a fair bit!
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Thank you so much for your wonderful review Lisa. It was a pleasure to create such a memorable holiday for you both and showcase some of the fantastic sites that Thailand has to offer. Thea
Excellent pre-travel guidance and advice and very accommodating and flexible when making holiday arrangements. Personal contact (Tom) available to advise and help in every way.
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Thank you for this excellent review Catherine. It was a pleasure to help make this plan come together and I'm delighted that you had such a wonderful time on holiday in Tanzania. Tom
Wayfairer Travel is rated 4.9 based on 648 reviews