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Wayfairer Travel Reviews

4.9 Rating 654 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 654 reviews
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About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

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Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 25th June 2025
Anonymous
Wayfairer Travel 5 star review on 13th June 2025
Rick Russell
Wayfairer Travel 5 star review on 12th June 2025
Andrea S.
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
482
Anonymous
Anonymous  // 01/01/2019
We just returned from an unforgettable trip through Southern Africa (booking ref: 163310884052), and we couldn’t have done it without Aggie and Ettienne. Their care, expertise, and attention to detail made the entire experience seamless—from handpicked lodges to coordinating the small planes and helicopters we needed to reach the most incredible, remote parts of Botswana. Every moment felt thoughtfully curated and stress-free. We’re so grateful to Wayfairer for crafting such a meaningful adventure—we’ll absolutely be back!
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We reached out to Wayfairer Travel to help my wife and I plan a vacation in the United Kingdom. We were put in touch with Lotte Nash to discuss what we were looking for. With just a budget and a few points of interest, Lotte and her team assembled an amazing 14 day trip hitting all our points of interest, plus a few she recommended and kept everything within our budget. We wanted to drive ourselves, so we could see the beautiful countryside and be flexible if something caught our interest. Lotte planned our trip that gave us ample time to stop along the way to our daily destinations. She set up tour guides for the Castles we visited, toured downtown London, and had an amazing Beatles Tour in Liverpool. Everything worked out as planned. Our Concierge Chanelle Cook kept tabs on us throughout our trip and was very helpful in changing our tickets to Stonehenge the day we encountered a flat tire in London that set us back a few hours. We made it to Stonehenge with no problem and enjoyed the site. We can't thanks Lotte and Chanelle enough for making our trip so amazing and very enjoyable. We are looking to reach out again to Wayfairer Travel to plan our next overseas visit, once my wife and I decide where we want to go next. We know we'll be in good hands.
Wayfairer Travel 5 star review on 13th June 2025
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My sister and I spent 2 magical weeks traveling throughout Namibia with small planes. This is not my first time with Wayfairer, and with this new adventure, Wayfairer reaffirmed itself as the travel agency I would undoubtly choose to plan my travel. The locations, landscapes, accommodations, and wildlife truly highlighted and made our experience in Namibia unforgettable. We give a special thank you to Peach, our contact at Wayfairer, for always being one communication away to answer our questions and checking up in us. Thank you thank you -
Wayfairer Travel 5 star review on 12th June 2025
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Dear Andrea, Thank you so much for your kind words! We're absolutely thrilled to hear that your Namibia journey was so special. It was a real pleasure supporting you again — and I'm so glad everything went smoothly. Can’t wait to help you plan the next adventure! 💛 The Wayfairer Travel Team
This was our second trip planned with Wayfairer Travel, and the team did not disappoint! From the initial planning stages with our liaison Kate to the support we received before, during and after our trip from our concierge June, the experience was excellent. The team helped to plan an unforgettable visit to Namibia, Botswana, Victoria Falls (Zimbabwe), and Johannesburg, South Africa. They customized the experience to our interests and needs and recommended incredible lodges, guides and excursions we never would have discovered on our own. At the end of our trip, our flight home was canceled by the airline due to crew illness, and we were delayed three whole days in Johannesburg! Our concierge team, led by June, immediately jumped into action to help us secure new plans for those additional days and to quickly provide documentation for our travel insurance needs. At every step, I was thankful that we'd chosen to work with Wayfairer. It made our trip a breeze -- even with the hiccup of an extended delay.
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We never thought , having a mobility disability, we would be able to go on a safari. Wayfairer Travel put together a package to South Africa and Zimbabwe for us that exceeded our expectations. Everyone, guides, tracker, service folks went out of their way to accommodate our every need. We will not hesitate to recommend Wayfairer Travel for travel services, including travel for folks with disabilities.
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Holiday of a lifetime, started in San Francisco, on to Bora Bora also did 3 nights on a private boat, onto LA then onto Canada for the last few nights. Rhian built the package for me and was so so helpful, and when all was booked it was handed over to Chanelle they made sure everything was sorted even when we did have a slight problem the help desk was amazing and sorted everything took all the stress away. This was an 18 day trip for my husbands 50th and nothing was to much trouble. I would highly recommend and would definitely use them again. Thank you for such a memorable trip.
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Our family just returned from an amazing safari trip to Kenya organized by Wayfairer travel. They did an exceptional job suggesting a venue and making sure we completed all of the pre-travel details . The accommodations were outstanding and the hospitality of the on site staff was genuinely appreciated. The two safari guides were absolutely informative and went out of their way to make sure we encountered the Big 5. If you are planning a high end safari vacation look no further than Wayfairer travel. A special shout out to Chalelle Cook who was our travel consultant . It’s a complex trip to plan and everything was flawlessly planned and executed
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Wayfairer did a wonderful job planning our trip to Africa. We had wonderful excursions and learned so much from all the guides and people we were with. The lodging chosen was so much more than we expected. We felt spoiled. The food was so good and plenty of it. Speke Travel in Uganda provided us with a fantastic guide for the duration of our Uganda visit. Julius took care of everything. He always kept us informed of the schedule and got us where we needed to be! Albatross Travel helped with our Kenyan and Tanzanian portion of the trip. Great experiences with their people and guides. Blassy was our private guide in Tanzania and he was also wonderful. We learned so much about animal behavior. Getting VIP treatment at the International airports was so great! So glad we did some small internal flights to shorten some travel days, as well. Well worth it. One of our internal flights was canceled due to airstrip construction and we saw the refund before our trip concluded. Thank you to Aggie and Toon for truly making this a trip of a lifetime.
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Gave us a fantastic holiday I wanted to take my wife on a safari holiday to Zambia the country I was born and grew up in but left many years ago. Initially I was going to book it myself but decided to try a few specialist travel companies. Wayfarer responded quickly and provided some of the best options at competitive pricing. The Wayfarer specialist Ettienne did an excellent job and organised everything from flights, connections and accommodation. We opted for a stay in South Luangwa, Lower Zambezi and finally Victoria Falls. The lodges we stayed were outstanding, Kafunta, Royal Zambezi and the David Livingston. Our concierge was Aggie who was our contact and she arranged Wayfarer staff to meet us at every airport and location and to make sure we got to the correct places. The facilities were superb and the staff so accommodating and friendly. The Safari drives, walking safaris and boat safaris were amazing with excellent guides. We had a trip of a lifetime. Highly recommend
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This was our second trip using Wayfairer and we could not have been happier with how it turned out. From my meeting with Rihan to plan and set the itinerary and price to the detail planning with Chanelle, it was a first class experience. The value for the money we paid was exceptional. We had a guide and driver for every day and stayed in some nice hotels. We were able to do everything we wanted to do and learned a lot along the way. Both Rihan and Chanelle listened to us and made sure our needs and expectations were met. We could not have been happier with the way our vacation turned out. We would not hesitate to use Wayfairer Travel to plan another trip.
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Our representatives, Rhian Williams and Chanelle Cook took such great care of us. Each was an invaluable resource in planning a first trip to the UK and then navigating through it. Thoughtful, attentive, patient, and knowledgeable is how I would describe them both. Even when the occasional concern arose during our travels, Wayfairer was swift in helping us resolve it; there was open, clear communication available at all times. We would absolutely collaborate with them again for another trip, just as soon as we recover from our current jet lag.
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Great experience and communication
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I was looking for a trip that let our whole family of 7 explore Japan together with as much ease as possible. Our ages ranged from 5 years to 76 years. Luckily we all enjoyed doing pretty much the same things. Malcolm put the perfect trip together. We wanted small towns, Japanese Alps, nature, cultural exposure to name a few things on our list. Moving from one town to another went very smoothly. Someone was always at the station ready to take us to the hotel. The hotels were varied and excellent. For the most part the guides were informative and flexible. The trip was a last minute idea and was happening during cherry blossom season. A big task which Malcolm and June took on with great competency and charm.
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We recently completed a 16-day trip to Japan curated by Wayfairer Travel. From the very start of the process Malcolm listened intently to our interests in cultural immersion and outlined a remarkable experience. He was extremely flexible to ensure the trip addressed our travel preferences. Once booked, Peach from Wayfairer's Concierge Services took care of all the details prior to and during our travels. She checked in with us along the way to make sure everything was being handled effectively from car pickups to private guide arrangements to train travel. Malcolm and Peach designed and executed the perfect holiday through Japan. We could not be happier with the experience and the resulting incredible trip! Thanks to Wayfairer Travel and we would enthusiastically recommend them without hesitation. Well done!
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Dear Chuck, Thank you so much for your wonderful review! We’re thrilled to hear that your 16-day adventure in Japan was everything you hoped for and more. We believed that Malcolm and Peach really enjoyed working with you to bring it all together, and it means a lot to know you felt supported every step of the way. We appreciate your enthusiastic recommendation and look forward to helping you design your next unforgettable journey! 🌏✈️ The Wayfairer Travel Team
Unforgettable Safari Experience in Botswana My safari to Botswana was truly the trip of a lifetime, thanks to the thoughtful planning by Wayfairer and the exceptional hospitality at Camp Kalahari and Splash Camp. Both camps offered the perfect balance of hotel-style comforts while still feeling deeply connected to nature. The accommodations were comfortable, the electricity was reliable throughout, and the staff went above and beyond to take care of me. The safari guides were outstanding—knowledgeable, attentive, and always made me feel safe. They knew exactly how to position the vehicle for the best photography opportunities while maintaining a respectful and safe distance from the wildlife. Because of their expertise, I was able to see an incredible variety of animals. What made this trip especially memorable was how well Wayfairer tailored the entire experience to suit my preferences. Every detail felt personalized, and they worked closely with me to ensure the journey was exactly what I wanted. While their services come at a premium, I genuinely feel I received great value for my money in return for such a flawless, unforgettable vacation.
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I've taken multiple trips with wayfairer and think they have both provided great service, been incredibly professional, and always at the ready to help. Of the trips I've taken, two worth highlighting are the ones I took to Peru and Costa Rica. Both were planned by the incomparable Lotte Nash and handled by the friendliest concierge imaginable, Chanelle Cook. I had made the request to travel to Peru with only a couple weeks notice, but Lotte was able to accommodate me and, while I was traveling, Chanelle and her helpful team saved me when my flight to Peru was redirected (through no fault of wayfairers) to Colombia. Costa Rica was planned further in advance, but when I came to Lotte with only a week or so before leaving saying I wanted to add to the trip, she suggested a couple of options and quickly made it happen (and it ended up being the best part of the trip!). And of course Chanelle continued to help me through the rest of the trip with other questions, making small changes, and dinner reservations as needed. These two examples and the people I mentioned are only a small sampling of what they offer. I encourage anyone to visit their website, see what they have to offer across every continent on Earth, and then speak with one of their many amazing team members.
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I always travel on my own but I wanted to hire a travel company because I didnt want to bother. I told them that I want all my expenses to be paid in advance. I had ro make room upgrades on my own. They didn't even ask me ehat kind of room I want. They booked me a second class seat on a train. I was sure that there was no first class, that's why they chose that... my mistake. Horrible experience. Never again.
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Dear Valued Client, Thank you for taking the time to share your feedback, we have tried to get in touch to discuss your experience further, unfortunately, we have not been successful, so we thought it might be helpful to expand on some of the situations you brought to our attention. We apologize in advance for the slightly extended explanation below. At Wayfairer, we strive to include as many costs as possible in your trip package, but some expenses—such as tipping—are typically left to the guest's discretion and are not able to be included in advance. Regarding the room upgrades, we noted your interest and were pleased to offer upgrade options across three properties. However, we understand that occasionally additional upgrades become available on the ground due to last-minute cancellations, which may require direct payment at the hotel. We apologize for any confusion this may have caused. When it comes to accommodations, we always aim to match the best available options within the agreed budget. By confirming your booking, the rooms were secured as outlined. As for the train journey, Sri Lanka’s Hill Country rail experience is one of the most scenic in the world, and second-class seating is often preferred by travelers for the ability to open windows and fully enjoy the views. That said, we understand this may not have aligned with your expectations, and we sincerely appreciate your feedback. We would welcome the opportunity to speak with you directly and work toward a resolution. Please don’t hesitate to reach out to us at concierge@wayfairertravel.com. The Wayfairer Travel Team
Etienne was super attentive. He listened and cared about the details. We had a trip of a lifetime. Could not have been better.
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Our trip was really well planned with Etienne answering my hundreds of questions and helping to tailor our special holiday to exactly what we wanted. Though not local he was very knowledgeable and asked questions of locals where there were queries he didn't have immediate answers to. On the trip the support was excellent, both Etienne and Aggie were just a quick text away and checking in to make sure all was going well. It made it really easy to sit back and enjoy the moment, knowing we were in good hands. When we had flight delays and were wondering if we would make it to our next destination, I felt happy knowing that they would organise something lovely for us if things didn't go to plan. Thank you for excellent service!
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Wayfairer planned and executed my dream safari in Kenya that exceeded my wildest expectations. Throughout the entire process, Ellie and Aggie were incredibly kind, knowledgeable, helpful, and responsive. Every day in Kenya was an absolute dream, and I cannot wait to return. All of the Safari camps I stayed at were wonderful, with kind and welcoming staff and expert guides. A once-in-a-lifetime experience that I will never forget!!
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Wayfairer Travel is rated 4.9 based on 654 reviews