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Wayfairer Travel Reviews

4.9 Rating 654 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 654 reviews
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About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

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Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 25th June 2025
Anonymous
Wayfairer Travel 5 star review on 13th June 2025
Rick Russell
Wayfairer Travel 5 star review on 12th June 2025
Andrea S.
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
482
Anonymous
Anonymous  // 01/01/2019
Wayfairer did a terrific job of designing a wonderful trip to Japan for my wife and I. We provided them with specific things we wanted to do and they crafted a really interesting trip. The logistics and support during the trip were outstanding. Very professional, responsive and experienced.
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Excellent service! Kind, professional and knowledgeable !!! Questions while on trip were responded to within 15 mins- would absolutely use Wayfairer for another trip!!!
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Just returned from a wonderful three week journey to Japan. Malcolm was superb at planning an itinerary that matched our interests. Peach was extremely responsive both in the planning and when in Japan, in arranging all the travel details. Everything was provided as promised. The guides in Japan were excellent, knowledgeable, and caring. We recommend Wayfarer travel without hesitation.
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Great insights to helping us curate the perfect trip. Our agent really understood the goal and concerns in creating our 2 week tour in Japan and she delivered expertly. Her insights into the country like the mountains and nature of Japan and to experience that as well as seeing Kyoto on an all day e-bike tour were true highlights. A few minor hiccups yes but that is to be expected and however what truly counts is how it was resolved and they get A+. I would use Wayfairer again and refer in a heartbeat Best bday trip-
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Excellent customer service and communication. Very happy with our two-week Botswana safari.
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We had a wonderful safari in Botswana and Zimbabwe. Dalia did a great job arranging our flights, picking the camps that were to our liking. I would highly recommend Wayfairer.
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Thank you Wayfairer for organising a great safari for us last weekend in Botswana. Despite poor weather we had a great time and had some incredible Lion, Leopard, Elephant, Hippo & Giraffe sightings along with many others.
Wayfairer Travel 5 star review on 17th February 2026
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We went to Laos in May 2025 and it was a wonderful holiday that we really needed. From the planning assistance and ideas we received from Rhian, to the concierge team that helped us during the trip and the thoughtful, knowledgeable and engaging guides that showed us their beautiful country - we had an amazing and unique experience, full of laughter, food and forever memories.
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We had a brilliant holiday. We cannot fault the quality of the safari destination and the hotel which Wayfairer organised for us. They were both fantastic. I would also say like to praise Dalia and the concierge team stepped in to organise a new flight when Lufthansa cancelled our flight an hour before departure. They couldn’t have been more helpful. I would definitely recommend travelling with Wayfairer!
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Hi - Lotte put together a GREAT itinerary for us and within the budget we specified. She really got to know each member of our party by asking lots of good questions about how we like to spend our time, what's important to us in our daily routines, what dreams we had for our once-in-a-lifetime, etc. I've never worked with someone who did so much homework upfront so that she could arrange the ideal itinerary for us. I would definitely recommend this company and count your lucky stars if you get to work with Lotte!!
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My wife and I have just returned from the most amazing African holiday which covered four countries, Rwanda, Tanzania, Zimbabwe and Sth Africa with international, local travel and accommodation all perfectly organised by Wayfairer consultant Kate and supported throughout the trip by Dalia and the Concierge team. We turned to Wayfairer as we were having great difficulty finding a travel company that could tailor an itinerary to our exact requirements, many say they can but always try to take you in a direction that is easiest for them to put together, not Wayfairer they listened to what we wanted to do and mapped out an itinerary to match. The accommodation and meals were excellent, surpassing our expectations and the local partners of Wayfairer in each country were 1st class with each guide highly experienced and extremely knowledgeable about the local terrain and conditions, the environment, bird and animal life and were extremely respectful and friendly, it was like travelling with a friend. We looked forward to every new day on safari hopping into a clean well maintained vehicle with all our needs and more taken care of. When we needed to change an internal flight or had any questions the concierge team always responded in a timely manner so you knew that support was there if needed. Communication was either by email or if we wanted to texted or chat we used WhatsApp which worked extremely well. We happily would recommend Wayfairer for your travel arrangements. We found their costs competitive and set very high standards which were delivered making a relaxing and unique experience for us as travellers on a continent we were visiting for the first time.
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Aggie at Wayfairer in Kenya created a marvelous itinerary for me and my adult son. We wanted to see the animals and experience the country and we did just that. Aggie made great suggestions for camps and parks to visit and made sure we were well taken care of at every turn.
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The plans for 9 days in South Africa (including 3 days on a game drive, 2 days in wine country, and 3 days in Cape Town) were excellent. All the deliverables (housing, services and transportation) were beyond our expectations and I feel resulted in savings because their efforts resulted in exceptional outcomes. Working with two individuals at Wayfairer (Shelley and Peach) was easy; their capacity to listen and clearly communicate made all the travel intentions clear. Then, the execution of these agreed to plans was higher than our vision for the trip. Everything about the service was of value and it helped create a most memorable trip. Since I the question below only allows me one way to indicate "how" we communicated, I want readers to know we used ALL three indicated methods. All worked very well for the particular interactions needed to perfect our plans and trip. Email was probably the most used but live chat and telephone also worked well. Also replies were typically within 6 hours but were timed as relevant to the nature of the query. Important queries got replies more rapidly.
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We booked with Wayfairer for a long and fairly complicated family trip to Japan. The pre-planning was excellent and the execution was truly flawless. Everything we needed was provided from all our train tickets and other information provided at our first hotel to transfers and private guides. While concierge support was also provided in country, it was not needed. Highly recommended.
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Dear Hannah, Thank you so much for your fantastic review! We’re thrilled that your family trip to Japan was such a success. It’s wonderful to hear that our planning and execution made your travels seamless and enjoyable. Knowing you had everything you needed at your fingertips gives us great joy. Your high recommendation means the world to us! Looking forward to helping you create more unforgettable experiences in the future! Wayfairer Travel Team
I was very pleased with the Japan vacation planned by Wayfairer for my two teenagers and me. My travel agent knew Japan extremely well and planned out a very memorable vacation for us. Everything was carefully and thoughtfully planned out to make things as seamless as possible for us as we traveled between four different cities. Once the trip was planned, our assigned concierge helped us with the final preparations for the trip, and we had a zoom meeting a week before the trip to go over the itinerary and make sure we didn't have any questions. Once in Japan, we continued to receive timely and helpful support from our concierge, and the ground team. They were also very helpful to make last minute accommodation and transfer changes for us when our outbound flight was delayed by a day, and helped us arrange an extra day in Tokyo at the end of the trip. I'm very happy with the service received from Wayfairer!
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Dear Mandy, Thank you so much for your thoughtful review! We’re delighted to hear that your vacation in Japan was such a memorable experience for you and your family. It’s wonderful to know that our team was able to provide seamless support from planning through to your travels. We’re especially glad that your concierge was there to assist with changes and ensure everything went smoothly. Your satisfaction means the world to us, and we can’t wait to help you plan your next adventure! Wayfairer Travel Team
Everything I wanted to experience was considered in planning my Peru and Galapagos Islands itinerary. Exchanging multiple emails and a couple of phone calls, the final itinerary was detailed and offered all the information needed for my trip, including confirmation numbers, where to meet the local guides/drivers and brief descriptions on what to expect each day of the trip. The local company met me at each arrival destination as stated on the itinerary and transported me where I needed to be. The local guides were friendly, knowledgeable and a joy to spend the days with. It was also helpful to have them act as photographer of me since I was traveling solo! The price was within my budget, with most hotels meeting or exceeding expectations, and the catamaran being quite comfortable. In comparison between Wayfairer and another company, each offered essentially the same itinerary, though Wayfairer offered it for about $3-4,000 less, while including items the other company was not able to. I appreciated working with Wayfairer to do the heavy lifting for me and suggesting hotels and items of interest I wouldn't have found on my own.
Wayfairer Travel 5 star review on 25th June 2025
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We have used Wayfairer for a safari trip and 2weeks in Spain and Portugal. Both trips were planned perfectly. Someone is always communicating with you during the planning process and also during your trip. While traveling we always had a point person to contact in case we had any questions about the itinerary or wanted to make a quick change. This company has great travel planners and I recommend them highly.
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We arranged our trip to Japan through Wayfairer and it was a great experience. We were able to design a trip with our coordinators Malcolm and June which allowed us to see a good deal of the commonly visited sites and cities without feeling overwhelmed. They also took input from us about what we would like to try and see and do and they were able to include pretty much everything we requested. I also was particularly impressed with our accomodations. The hotels in Tokyo and Kyoto and the inn in Hakone were very comfortable and conveniently located which made it easier for us to explore the local neighborhoods. I also. can't say enough about our guides Hide and Connie who were very helpful to us in navigating the city, the transportation systems and the food! On top of that they were just really fun and personable and made us feel less like clueless tourists. Lastly I appreciated that we were able to contact someone at any time if we had any logistical issues or questions- which at times we did- and we were able to get near immediate assistance with whatever problem we had. Overall I would say it was a very enjoyable even paced trip that was well organized and I would definitely use Wayfairer for future travels.
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Spain and Portugal - this was our second trip with Wayfairer and it was fantastic! Chanelle helped plan an unforgettable journey. From the drivers, the tour guides and the hotels, everything was perfectly planned. We will certainly use them again.
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Highly recommend Wayfairer for anyone looking to book a South African safari. Huge thanks to Chanelle Cook and Kate Kilmartin, who were professional, knowledgeable and genuinely excited to help us plan a trip of a lifetime. Everything was super smooth - from the flights and lodges to the game drives. The guides they partnered with were also top notch. Definitely recommend if you want an stress-free, unforgettable adventure.
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Wayfairer Travel is rated 4.9 based on 654 reviews