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Wayfairer Travel Reviews

4.9 Rating 647 Reviews
99 %
of reviewers recommend Wayfairer Travel
4.9
Based on 647 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
On-time Delivery
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
2 - 3 Hours
Customer Service
4.9 out of 5
Read Wayfairer Travel Reviews

About Wayfairer Travel:

Wayfairer designs tailor-made luxury holidays, safaris, honeymoons and family holidays. We work with commitment to communities and conservation to ensure our holidays are responsible.

Visit Website

Phone:

0117 313 3300

Email:

hello@wayfairertravel.com

Location:

Temple1852, Lower Approach Road, Bristol,
Bristol
City of Bristol
BS1 6QA

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Wayfairer Travel 5 star review on 25th June 2025
Anonymous
Wayfairer Travel 5 star review on 13th June 2025
Rick Russell
Wayfairer Travel 5 star review on 12th June 2025
Andrea S.
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
Wayfairer Travel 5 star review on 9th March 2025
Janice And Mike Wingrove
482
Anonymous
Anonymous  // 01/01/2019
We went to Laos in May 2025 and it was a wonderful holiday that we really needed. From the planning assistance and ideas we received from Rhian, to the concierge team that helped us during the trip and the thoughtful, knowledgeable and engaging guides that showed us their beautiful country - we had an amazing and unique experience, full of laughter, food and forever memories.
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We had a brilliant holiday. We cannot fault the quality of the safari destination and the hotel which Wayfairer organised for us. They were both fantastic. I would also say like to praise Dalia and the concierge team stepped in to organise a new flight when Lufthansa cancelled our flight an hour before departure. They couldn’t have been more helpful. I would definitely recommend travelling with Wayfairer!
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Hi - Lotte put together a GREAT itinerary for us and within the budget we specified. She really got to know each member of our party by asking lots of good questions about how we like to spend our time, what's important to us in our daily routines, what dreams we had for our once-in-a-lifetime, etc. I've never worked with someone who did so much homework upfront so that she could arrange the ideal itinerary for us. I would definitely recommend this company and count your lucky stars if you get to work with Lotte!!
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My wife and I have just returned from the most amazing African holiday which covered four countries, Rwanda, Tanzania, Zimbabwe and Sth Africa with international, local travel and accommodation all perfectly organised by Wayfairer consultant Kate and supported throughout the trip by Dalia and the Concierge team. We turned to Wayfairer as we were having great difficulty finding a travel company that could tailor an itinerary to our exact requirements, many say they can but always try to take you in a direction that is easiest for them to put together, not Wayfairer they listened to what we wanted to do and mapped out an itinerary to match. The accommodation and meals were excellent, surpassing our expectations and the local partners of Wayfairer in each country were 1st class with each guide highly experienced and extremely knowledgeable about the local terrain and conditions, the environment, bird and animal life and were extremely respectful and friendly, it was like travelling with a friend. We looked forward to every new day on safari hopping into a clean well maintained vehicle with all our needs and more taken care of. When we needed to change an internal flight or had any questions the concierge team always responded in a timely manner so you knew that support was there if needed. Communication was either by email or if we wanted to texted or chat we used WhatsApp which worked extremely well. We happily would recommend Wayfairer for your travel arrangements. We found their costs competitive and set very high standards which were delivered making a relaxing and unique experience for us as travellers on a continent we were visiting for the first time.
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Aggie at Wayfairer in Kenya created a marvelous itinerary for me and my adult son. We wanted to see the animals and experience the country and we did just that. Aggie made great suggestions for camps and parks to visit and made sure we were well taken care of at every turn.
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The plans for 9 days in South Africa (including 3 days on a game drive, 2 days in wine country, and 3 days in Cape Town) were excellent. All the deliverables (housing, services and transportation) were beyond our expectations and I feel resulted in savings because their efforts resulted in exceptional outcomes. Working with two individuals at Wayfairer (Shelley and Peach) was easy; their capacity to listen and clearly communicate made all the travel intentions clear. Then, the execution of these agreed to plans was higher than our vision for the trip. Everything about the service was of value and it helped create a most memorable trip. Since I the question below only allows me one way to indicate "how" we communicated, I want readers to know we used ALL three indicated methods. All worked very well for the particular interactions needed to perfect our plans and trip. Email was probably the most used but live chat and telephone also worked well. Also replies were typically within 6 hours but were timed as relevant to the nature of the query. Important queries got replies more rapidly.
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We booked with Wayfairer for a long and fairly complicated family trip to Japan. The pre-planning was excellent and the execution was truly flawless. Everything we needed was provided from all our train tickets and other information provided at our first hotel to transfers and private guides. While concierge support was also provided in country, it was not needed. Highly recommended.
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Dear Hannah, Thank you so much for your fantastic review! We’re thrilled that your family trip to Japan was such a success. It’s wonderful to hear that our planning and execution made your travels seamless and enjoyable. Knowing you had everything you needed at your fingertips gives us great joy. Your high recommendation means the world to us! Looking forward to helping you create more unforgettable experiences in the future! Wayfairer Travel Team
I was very pleased with the Japan vacation planned by Wayfairer for my two teenagers and me. My travel agent knew Japan extremely well and planned out a very memorable vacation for us. Everything was carefully and thoughtfully planned out to make things as seamless as possible for us as we traveled between four different cities. Once the trip was planned, our assigned concierge helped us with the final preparations for the trip, and we had a zoom meeting a week before the trip to go over the itinerary and make sure we didn't have any questions. Once in Japan, we continued to receive timely and helpful support from our concierge, and the ground team. They were also very helpful to make last minute accommodation and transfer changes for us when our outbound flight was delayed by a day, and helped us arrange an extra day in Tokyo at the end of the trip. I'm very happy with the service received from Wayfairer!
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Dear Mandy, Thank you so much for your thoughtful review! We’re delighted to hear that your vacation in Japan was such a memorable experience for you and your family. It’s wonderful to know that our team was able to provide seamless support from planning through to your travels. We’re especially glad that your concierge was there to assist with changes and ensure everything went smoothly. Your satisfaction means the world to us, and we can’t wait to help you plan your next adventure! Wayfairer Travel Team
Everything I wanted to experience was considered in planning my Peru and Galapagos Islands itinerary. Exchanging multiple emails and a couple of phone calls, the final itinerary was detailed and offered all the information needed for my trip, including confirmation numbers, where to meet the local guides/drivers and brief descriptions on what to expect each day of the trip. The local company met me at each arrival destination as stated on the itinerary and transported me where I needed to be. The local guides were friendly, knowledgeable and a joy to spend the days with. It was also helpful to have them act as photographer of me since I was traveling solo! The price was within my budget, with most hotels meeting or exceeding expectations, and the catamaran being quite comfortable. In comparison between Wayfairer and another company, each offered essentially the same itinerary, though Wayfairer offered it for about $3-4,000 less, while including items the other company was not able to. I appreciated working with Wayfairer to do the heavy lifting for me and suggesting hotels and items of interest I wouldn't have found on my own.
Wayfairer Travel 5 star review on 25th June 2025
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We have used Wayfairer for a safari trip and 2weeks in Spain and Portugal. Both trips were planned perfectly. Someone is always communicating with you during the planning process and also during your trip. While traveling we always had a point person to contact in case we had any questions about the itinerary or wanted to make a quick change. This company has great travel planners and I recommend them highly.
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We arranged our trip to Japan through Wayfairer and it was a great experience. We were able to design a trip with our coordinators Malcolm and June which allowed us to see a good deal of the commonly visited sites and cities without feeling overwhelmed. They also took input from us about what we would like to try and see and do and they were able to include pretty much everything we requested. I also was particularly impressed with our accomodations. The hotels in Tokyo and Kyoto and the inn in Hakone were very comfortable and conveniently located which made it easier for us to explore the local neighborhoods. I also. can't say enough about our guides Hide and Connie who were very helpful to us in navigating the city, the transportation systems and the food! On top of that they were just really fun and personable and made us feel less like clueless tourists. Lastly I appreciated that we were able to contact someone at any time if we had any logistical issues or questions- which at times we did- and we were able to get near immediate assistance with whatever problem we had. Overall I would say it was a very enjoyable even paced trip that was well organized and I would definitely use Wayfairer for future travels.
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Spain and Portugal - this was our second trip with Wayfairer and it was fantastic! Chanelle helped plan an unforgettable journey. From the drivers, the tour guides and the hotels, everything was perfectly planned. We will certainly use them again.
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Highly recommend Wayfairer for anyone looking to book a South African safari. Huge thanks to Chanelle Cook and Kate Kilmartin, who were professional, knowledgeable and genuinely excited to help us plan a trip of a lifetime. Everything was super smooth - from the flights and lodges to the game drives. The guides they partnered with were also top notch. Definitely recommend if you want an stress-free, unforgettable adventure.
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We just returned from an unforgettable trip through Southern Africa (booking ref: 163310884052), and we couldn’t have done it without Aggie and Ettienne. Their care, expertise, and attention to detail made the entire experience seamless—from handpicked lodges to coordinating the small planes and helicopters we needed to reach the most incredible, remote parts of Botswana. Every moment felt thoughtfully curated and stress-free. We’re so grateful to Wayfairer for crafting such a meaningful adventure—we’ll absolutely be back!
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We reached out to Wayfairer Travel to help my wife and I plan a vacation in the United Kingdom. We were put in touch with Lotte Nash to discuss what we were looking for. With just a budget and a few points of interest, Lotte and her team assembled an amazing 14 day trip hitting all our points of interest, plus a few she recommended and kept everything within our budget. We wanted to drive ourselves, so we could see the beautiful countryside and be flexible if something caught our interest. Lotte planned our trip that gave us ample time to stop along the way to our daily destinations. She set up tour guides for the Castles we visited, toured downtown London, and had an amazing Beatles Tour in Liverpool. Everything worked out as planned. Our Concierge Chanelle Cook kept tabs on us throughout our trip and was very helpful in changing our tickets to Stonehenge the day we encountered a flat tire in London that set us back a few hours. We made it to Stonehenge with no problem and enjoyed the site. We can't thanks Lotte and Chanelle enough for making our trip so amazing and very enjoyable. We are looking to reach out again to Wayfairer Travel to plan our next overseas visit, once my wife and I decide where we want to go next. We know we'll be in good hands.
Wayfairer Travel 5 star review on 13th June 2025
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My sister and I spent 2 magical weeks traveling throughout Namibia with small planes. This is not my first time with Wayfairer, and with this new adventure, Wayfairer reaffirmed itself as the travel agency I would undoubtly choose to plan my travel. The locations, landscapes, accommodations, and wildlife truly highlighted and made our experience in Namibia unforgettable. We give a special thank you to Peach, our contact at Wayfairer, for always being one communication away to answer our questions and checking up in us. Thank you thank you -
Wayfairer Travel 5 star review on 12th June 2025
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Dear Andrea, Thank you so much for your kind words! We're absolutely thrilled to hear that your Namibia journey was so special. It was a real pleasure supporting you again — and I'm so glad everything went smoothly. Can’t wait to help you plan the next adventure! 💛 The Wayfairer Travel Team
This was our second trip planned with Wayfairer Travel, and the team did not disappoint! From the initial planning stages with our liaison Kate to the support we received before, during and after our trip from our concierge June, the experience was excellent. The team helped to plan an unforgettable visit to Namibia, Botswana, Victoria Falls (Zimbabwe), and Johannesburg, South Africa. They customized the experience to our interests and needs and recommended incredible lodges, guides and excursions we never would have discovered on our own. At the end of our trip, our flight home was canceled by the airline due to crew illness, and we were delayed three whole days in Johannesburg! Our concierge team, led by June, immediately jumped into action to help us secure new plans for those additional days and to quickly provide documentation for our travel insurance needs. At every step, I was thankful that we'd chosen to work with Wayfairer. It made our trip a breeze -- even with the hiccup of an extended delay.
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We never thought , having a mobility disability, we would be able to go on a safari. Wayfairer Travel put together a package to South Africa and Zimbabwe for us that exceeded our expectations. Everyone, guides, tracker, service folks went out of their way to accommodate our every need. We will not hesitate to recommend Wayfairer Travel for travel services, including travel for folks with disabilities.
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Holiday of a lifetime, started in San Francisco, on to Bora Bora also did 3 nights on a private boat, onto LA then onto Canada for the last few nights. Rhian built the package for me and was so so helpful, and when all was booked it was handed over to Chanelle they made sure everything was sorted even when we did have a slight problem the help desk was amazing and sorted everything took all the stress away. This was an 18 day trip for my husbands 50th and nothing was to much trouble. I would highly recommend and would definitely use them again. Thank you for such a memorable trip.
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Our family just returned from an amazing safari trip to Kenya organized by Wayfairer travel. They did an exceptional job suggesting a venue and making sure we completed all of the pre-travel details . The accommodations were outstanding and the hospitality of the on site staff was genuinely appreciated. The two safari guides were absolutely informative and went out of their way to make sure we encountered the Big 5. If you are planning a high end safari vacation look no further than Wayfairer travel. A special shout out to Chalelle Cook who was our travel consultant . It’s a complex trip to plan and everything was flawlessly planned and executed
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Wayfairer Travel is rated 4.9 based on 647 reviews