Wax London Reviews

Name: Wax London
Address: 10-11, Greenland Place, First Floor, London
Rating: 4.57

4.6 Rating 1,012 Reviews

89 %

of reviewers recommend Wax London

4.6

Based on 1,012 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm not sure why I'm being asked to revise my review -- I wrote what I meant.”

Helpful Report

Posted 1 year ago

“The overshirt I purchase was exactly what I was looking for. The quality is good as well. The only down side is the fit, it’s not true to size. Yes I’m a big guy but I have many shirts/overshirts the same size and they fit perfectly. Other than that I highly recommend this brand to anyone.”

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Posted 3 years ago

“the sage shirt was smaller than your typical medium and thus not as comfortable”

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Posted 3 years ago

“Great fabric but sizing is off”

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Posted 3 years ago

“Great styles- sizing guide is a little ambiguous. I ended up ordering two sizes to make sure I got the right fit and the return process was fairly cumbersome and quite expensive.”

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Posted 3 years ago

“Ordered on the 22/06/2021 and paid extra for next day delivery as the item was a gift. Waited until the 27/06/2021 with no communication (or delivery!) so sent a message and was told there was an issue with the sizing so nothing had been dispatched. Eventually the order arrived on the 02/07/2021 which was past the birthday I had originally ordered the item for. I understand there can be unforeseen circumstances but it was shame there was no communication about this until I sent an email (particularly when I was paying £110!)”

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Posted 3 years ago

“Service was very good but the company claimed to be supportive of UK materials, manufacturing & craftsmanship yet the product was made in China.”

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Posted 4 years ago

“did not receive all the pieces I purchased”

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Posted 4 years ago

“These jackets are more European sized then US. You really need to order at least one size up. I had to send mine back at a cost of over $40.00 because it was too small.”

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Posted 4 years ago

“Nice products but sizing is off”

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Posted 4 years ago

“Xs is about medium to large American size lol.”

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Posted 4 years ago

“sodding annoying that, having bought a full price shirt, I was offered another at a discount.”

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Posted 4 years ago

“It is the second Whiting Shirt I have bought from Wax London - I was surprised that there were a number of pulled threads showing on it.”

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Posted 4 years ago

“A few of the buttons were very badly handstitched (one was hanging off) which required strengthening. One fo the seams was a little tight, which made the front of the jacket rise slightly, and this reuqired some alteration. I love the material, it's great, but the craftsmanship was not really up to a £100+ plus garment, it's a hard material to work with but there should be better quality control.”

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Posted 4 years ago

“Love the garments I ordered except that the pants I believe run smaller than standard measurements. Ordered 32 waist but found them to be smaller than my other 32 waist pants. I guess I have to lose a few pounds as I love the pants too much to return them plus it’s too much of hassle and expense to return to Wax.”

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Posted 4 years ago

“The shirt I ordered is really nice and quality appears good. Problem is size. I ordered an XL and the shirt is barely an L. Instead of returning my wife is taking it she likes the colors and pattern. I have taken a chance and ordered (different pattern) an XXL shirt. Hope it is genuinely XXL. Perhaps there is a sizing labeling difference between the UK and USA?”

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Posted 4 years ago

“Clothes are fine but sizes are off - bought M and L shirts; M fitted fine and L was too small as if the labels were the wrong way around. I returned the shirt fine but had to pay up front to secure the larger size abd get a refund.”

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Posted 4 years ago

“LOVE LOVE THE PRINT!!! The fabric is fantastic...but the fit is way baggier than it appears on the model. The waste is perfect but SO BAGGY AND LOOSE in the legs. Not the end of the world as there are tailors for that. Thank you very much !!!”

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Posted 4 years ago

“Nothing to say about the item , good quality perfect fit ! But nothing was said about any douanes taxes I paid 38,50 .... something from uk I found it a bit expensive . And no packaging at all ... it’s always nice to discover your purchase in a nice recycling packaging with a note or anything . Thank you anyway I love the piece !”

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Posted 4 years ago

“Ordering and delivery were quick and easy, absolutely no complaints there. I wasn't totally happy with the jackets I ordered and so it was returned using the form and prepaid postage label provided. I had ordered a sand coloured Navarino jacket as I already own it in navy (which I absolutely love!) but the sand version was a different material and not nearly as nice. It was thinner and lighter meaning it was a different style and fit.”

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Posted 4 years ago

Wax London is rated 4.6 based on 1,012 reviews