“Incorrect shirt sent. To return same article has cost me $60 Canadian. I’m sure you’ll charge me to send correct article back to me. Total cost to me $315. Not happy at all.”
“I ordered a medium shirt and returned it with return label with request for a large. I received another medium. I emailed and asked for a free return label to send back the medium and receive a large and no reply at all. The return label I paid for was $41.00. I should not have to pay for this a second time. I would appreciate a resolution please.”
“Appalling company , allowed me to place place order , then told me it was not available , I asked for refund which they did minus the postage , I asked how can you deduct postage when you have not even sent and item , rang and e mailed , still no response”
“Was sent wrong item, by the time the delivery of the new item would have been made I would have been gone from country to be able to receive. Ended up just keeping the item I didn't order.”
“It is not often that one tries to invest in an independent shop or a slow fashion store & pay hard earned money for an expensive piece but when someone does, I would like it to be a nice experience. Unfortunately it was not the case with Wax London. I purchased a pair of trousers and decided to exchange the product for a size down. After having to wait for 1 week without response, tracking the package alone, and confirming on my own that the return arrived I was told 1 week later that the size that I wanted was not in stock and it was not due to be back in stock anytime soon. Imagine my dissapointment. No empathy, no customer support in any way. You know what's even sadder? I really wanted those trousers so I myself had to get in touch with stockists that had said item in stock, email them (with excellent customer support) and I was lucky enough to purchase that item through them.
Honestly, Wax London, having good quality items alone is not enough for conversion and, most importantly, good customer service. Funny enough, I got an email from you requesting a review! For an item that I did not receive from you. Don't worry though, I will leave a 5 star rating to the stockist that did help me out. It goes without saying that I will not buy from you again, not because your products are not worth it, but because the experience was awful.”
“No free reshiphment if in another country than UK (even Europe).
Jacket size was too large and I wanted to reship and have a smaller one but have to pay for it.
Love the brand but this shipment policy is completely different from market practice (especially in Covid time). Will never buy again.
Louis”
“Lovely products but since using Wax twice I have had to chase to receive my product, chase a refund and have now sent multiple emails to request a different size. High prices for quality products but the Ops side is not up to scratch.”
“i tried several times to call; email and messages you on Instagram to cross check things before ordering. When i ordered trouser that were 36, i thought they would be standard UK size 36 for men and came to find out they were even small across my waist including the bottom legs were too short above my ankle. Just an advice, while COVID is happening, please try to respond to such enquires that come in through your website or via social media. It would have saved me the hassle of buying the item and then having to return it back.”
“J'ai commandé une chemise Whiting Overshirt Sand Beatnik et n'ai pas reçu le bon article. J'habite en Suisse et wax London ne prend pas en charge les retours depuis l'étranger. Je n'ai donc pas reçu l'article que je voulais et dois payer pour pouvoir l'échanger. Scandaleux.”
