Wave Spas Reviews

Name: Wave Spas
Address: 121 NEW BRIDGE STREET, ,, 121 NEW BRIDGE STREET, ,, NEWCASTLE UPON TYNE
Rating: 4.83

4.8 Rating 4,859 Reviews

98 %

of reviewers recommend Wave Spas

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service are relatively quick to respond”

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Hi Leanne, Thank you for your review! Our Team works hard 7 days a week to be here to help, if you ever need us again we will be here! Happy Tubbing! Kind Regards, Jess

“Excellent communication on pre order spa, highly recommend.”

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Hello Paula, We are so glad to hear that you are happy with our service! This is what we aim for. Thank you for leaving us the review and recommending us! Kind regards and Happy Tubbing, Sam @ Team Wave

“Ordered spare filters and arrived in under a week. Thought the p&p cost was maybe a bit steep but all good otherwise.”

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“Order was delivered as requested. Order to delivery time could be reduced from the current > 7 days.”

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Hi Clipps, so happy to hear you love your purchase :) Happy tubbing! Kind regards, Paddy

“I have been very pleased with all of my purchases from Wave Spas from the hot tub itself to the chlorine tablets. The only negative is the communication from Amazon delivery service for delivery of the smaller items .”

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Hi Tracy, thank you for your lovely feedback! I'm sorry you'd had some trouble with Amazon but I'm so happy you love your purchases :) Let me know if I can ever help you with anything. Happy tubbing! Kind regards, Paddy

“Excellent product so I’ve upgraded for this year! Always good to deal with too”

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Good Morning Ronay, This is amazing! We hope that you are enjoying your upgrade. Thank you for the great review, we appreciate this. Our aim is to always give you the best Wave Spa family service. Kind regards and Happy Tubbing, Sam @ Team Wave

“Excellent delivery speed and communication”

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Hi there Deborah, This is great! Thank you for leaving us such a good review. We are so happy to hear that you are happy with our Wave Spa service. Kind regards and Happy Tubbing, Sam @ Team Wave

“Later than planned delivery but Wave was super quick to offer some free filters to offset the delay”

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Hi Trevor. I'm so happy we were able to resolve this in a positive way. We're always here for you should you need any help. Kindest regards, Paddy @ Team Wave

“Having ordered a hot tub from Wave I contacted them to find out when my product would be arriving as the estimated delivery date had passed, my emails were answered quickly and professionally by the team. I would have scored a 5 star review but I am currently waiting for my hot tub to arrive.”

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“Ordered my spa at end 2020. First time used was last week. Had some probs getting chlorine and ph to level needed after the chlorine shock but that's down to being unexperienced with this ax first time user . The only thing I wasn't aware was when purchased was the when you have the spar jets on the water heating turns off you cant have them both on . so the water tempreture start dropping when having spa jets on little bit disappointed as really wanted to have both especially in the late evening so will be limited when using as the water gets to cold to sit in . Otherwise every thing is good”

Helpful Report

Good Morning Tracey, Thank you for leaving us an honest review! We love getting feedback like this as it gives us more ideas about what our customers want from us. Our spas are designed to give you the best experience but sadly, the bubbles and heating cannot work at the same time. The bubbles and heating work interchangeably. As soon as the water temperature drops 2 degrees celsius from the set temperature the heating automatically starts to bring the water up to your set temperature again. If you still need advice on the colouring and balancing your pH levels, please send us an email to customerreviewfeedback@wavedirect.co.uk and we will be able to assist you. Kind regards, Sam @ Team Wave

“Ordering on line is very good, products are good also pricing my only quibble is that the products take a long while to come,and having to pay postage , with other firms can manage to get products sent with no postage and these can be received within 2/3days”

Helpful Report

Hello David, Thank you for taking some time to leave us this review. We appreciate all the feedback we receive! We are so pleased to hear that you are happy with our products. We have been experiencing some delays and it has been very frustrating for everyone involved. We are working on improving this so we can offer you fast and efficient shipping! We do offer free shipping for orders over the minimum order price. If you need any further assistance, please don't hesitate to contact us. Kind regards, Sam @ Team Wave

“Spa is fun to use and relaxing. Instructions could be better. Cover unfortunately leaks rainwater as there is a seam in it.”

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“Currently waiting on delivery of Hot Tub itself - I have had the headrests, cover and filters. Obviously the delay on a pre-Order for end of June delayed until 21st July is disappointing. Communication has been good, although the reason for not giving 5 stars is that the discount code for free filters was not applied until 24 hours after the email was received. If you are giving out discount codes, please ensure they work before the email is sent. I was also sent a generic email with words to the effect of: " your estimated delivery date will be on or before: ............(blank)". Obviously that is not very helpful. Proof reading of emails is required. Having not had the hot tub yet I can only comment on my experience so far. To sum it up, it is pretty good, but some improvements could be made to the customer service.”

Helpful Report

Good Morning Mark, Thank you for leaving us feedback! We appreciate all the positive criticism because it helps us make changes for the best! We would like to say thank you for being so understanding with the delays. I can assure you we are doing everything we can to make sure we keep to our dates. On the day the emails were sent out we had technical difficulties which resulted in multiple emails being sent out to our customers that we're not ready to be published. We would like to apologise for this! Have you been able to check out your free filters? If not, please send us an email to customerreviewfeedback@wavedirect.co.uk and we will be able to help you with this. Again, thank you for the positive criticism! We use all of the feedback we get to improve our customer service. Kind regards, and Happy Tubbing, Sam @ Team Wave

“We ordered a Hot Tub and accessories to go with it. The accessories arrived quickly and well packaged but the Hot Tub is now delayed for a few weeks which is disappointing.”

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Hello Pauline, Thank you for your review. We're sad to hear that you are disappointed in us. We have replied to your second review and if you need any further assistance, please don't hesitate to contact us! Kind regards, Sam @ Team Wave

“Great. Just need to be sure to tighten connectors”

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Hello Sarah, thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Sam @ Team Wave

“loving our new hot tub 🛁”

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Hi Ian, thank you for the great review! This is great, we are happy to hear it! Happy Tubbing! Kind Regards, Jess @ Team Wave

“My starter kit was late which panicked me a bit, but it has arrived with apologises from the company. I am sure there will be no problem with the spa itself.”

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Hello Fiona! We are so glad to hear that you are happy with your experience with us, this is what we strive for! If you ever require any assistance please do let us know, we are more than happy to help! Happy Tubbing! Kind Regards, Sam @ Team Wave

“Absolutely loving my spa..i did have to chase it up & haven't got the pre order pack yet but it has been worth the wait. A real tonic in this miserable weather under a gazebo.Many Thanks”

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“Good communication and effective customer service. A**”

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Hi there Emma! Thank you for your review! We are proud of our products and service so we are very glad to hear that you are happy with them. Happy Tubbing! Kind Regards, Sam @ Team Wave

“It’s a good spa and gets up to 41 in temperature which is hot enough for anyone so good little spa”

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Hi Brian, thank you for your wonderful review! I'm thrilled to hear you love your Spa, providing an excellent customer experience is essential to us :) Happy Tubbing! Kind Regards, Zoe @ Team Wave

Wave Spas is rated 4.8 based on 4,859 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.