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Wave Spas Reviews

4.8 Rating 4,858 Reviews

98 %

of reviewers recommend Wave Spas

Company Reviews

Product Reviews

4.8

Based on 4,858 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wave Spas:

Here at Wave Spas , we are dedicated to providing our customers with a luxurious experience at an affordable price. Working directly with experienced suppliers, we have sourced and developed inflatable hot tubs since 2015 for a variety of retailers across the UK.

Wave Spas 5 star review on 15th April 2024

Wave Spas 5 star review on 13th January 2024

Wave Spas 5 star review on 11th September 2023

Wave Spas 5 star review on 9th September 2023

Wave Spas 5 star review on 20th August 2023

Wave Spas 5 star review on 29th July 2023

Wave Spas 5 star review on 25th July 2023

93

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent purchase, it really does help regarding heat retention, thanks”

Hi there Uel, Thank you for taking the time to leave us this review, we greatly appreciate it. I agree, they are great for keeping the heat in! I hope you get lots of use out of your tub throughout the summer. Happy Tubbing! Charlotte @ Team Wave

“Well I could if I'd recieved my order”

“I have not opened the box and set the spar up yet so the review is on pre spar usage, the site was dreadful to order the free start up pack and the order went Through without it, I emailed twice before a responce but one acknowledged the items came in about a week. The spar takes time to arrive but it did a week before original delivery date. Delivery updates from Wave were good and spar is hard to be set up.”

Hi Marty, Thank you for leaving us this review, we greatly appreciate it. It's good to see your tub arrived before the original date, meaning you get to use it quicker! Happy Tubbing! Charlotte @ Team Wave

“The original pre order date was moved back by a few weeks but then ended up coming a bit earlier so was only about 10 days after my original delivery date in the end. However I absolutely love the hot tub... so easy to set up and was up and running the same day! I had an email almost every Monday after my order date to update me with am arrival date which was good. Overall very happy with my purchase and service received”

Hey Kelly, We are incredibly proud of both the products and service we provide to our customers so we are delighted to see that reflected in your amazing 5-star review. If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Happy with service given also arrived a week early”

Hi Scott, Thank you for leaving us this good review, we really do appreciate it here at wave! we are a business that prides ourselves in customer service we provide and it's nice to see that you agree also! I'm glad to see your tub arrived in good time, just in time for the heatwave! Happy Tubbing! Charlotte @ Team Wave

“Enjoying using my wave Osaka. I would like clearer instructions or a video about connecting the different pipes snd the filter, it’s not easy for one person! Overall happy and hope to get a good few years use from it!”

Hey Suzie! Thank you for your feedback on your review as it is really appreciated. It's really nice to hear you are overall happy with your Tub as we hope you continue to enjoy your Hot Tub for many more relaxing sessions :) Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“Excellent service great value for money speedy delivery well recommend came 5days early”

Hi, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. We are very proud of the customer service we provide and are so happy to see that you agree also! It’s good to hear that your tub arrived early just in time for the heatwave and you are enjoying it. Happy Tubbing! Charlotte @ Team Wave

“Heaven and hell This is the feedback that I sent to them direct. It has been a difficult journey and to finally sit in my hot tub is a joy. You could have made the process much smoother and less frustrating. The first tub had a serious fault, as it deflated, and was replaced. It would have been so much nicer to talk to a human being about the issues as there was a heatwave at the time. Then the O rings leaked badly and, as there was a shortage, it took 2 weeks to receive replacements. Another heatwave and no one to talk to. So though it is a difficult time with Covid, it is not pleasant to sit by an unusable hot tub for a month and keep getting emails promoting Wave Spa.”

“Only had my hot tub for a few weeks it came early as well .the customer service is excellent quick and helpful.”

Hi Tove, I am so happy to hear you received your Tub early, I hope this was a pleasant surprise for you! I'm confident that with the lovely weather we are currently experiencing you will get a lot of use out of it this summer! If you need any help or information from us in the future please feel free to get in contact so we can assist. Happy Tubbing!! and Kind regards, Michael S @ Team Wave

“So far so good. No mention of a chlorine shock in the instruction though which I’ve been told is quite important! Delivery was sooner than expected though snd easy set up”

Hello Caroline, Thank you for your review. Feedback is always welcome and I will pass yours on about the chlorine shock! I am so glad that it was easy for you to set up. Happy tubbing Felicity @ team wave

“Good to chat to customer service on fb messenger. Awaiting tub arrival”

Hey Daisy-Jo, Thank you so much for your review. As a small business feedback means so much to us! I will pass on your kind words to our social media team. Happy tubbing (when it arrives) Felicity @ team wave

“Hot tub was here within 2 weeks of purchase ! So handy to set up and it’s good and strong”

Hey Haley, Thank you for your review! I am so glad that it arrived at you so quickly and that your setup was easy. I hope you love your hot tub and get to spend hours in it. Happy tubbing Felicity @ team wave

“Easy to assemble. Great for me and the husband. Plenty of room for 2 people if you want to stretch out and relax. Bit cramp with 4. Over all very happy with it”

Hi Kirsty, Thank you for leaving us this review, we really appreciate any type of feedback! It's good to see you are happy with the overall product, we wouldn't want anything less! Happy Tubbing! Charlotte @ Team Wave

“Good service”

Hi Peter, Thank you for leaving us this review, we enjoy hearing how our customer's experience with ourselves has been, and I'm glad to see you enjoyed it! Happy Tubbing! Charlotte @ Team Wave

“Had no problems all good”

Hi Paul, Thank you for your review, I appreciate the time you've taken to do this. I'm ever so glad to hear you have had no problems and are seeming to enjoy your hot tub. Once again, your time is greatly appreciated! Happy Tubbing! Charlotte @ Team Wave

“So far my experience with wave has been good , I’m impressed with their quick response to emails and messages! Look forward to getting my spa soon .”

Hi Heidi, Thank you for taking the time to leave this review, we greatly appreciate your positive response and feedback to help us improve our services to tailor to the needs of our customers. We are very proud of the customer service we provide and are so happy to see that you agree also! It’s good to hear that we have managed to help you and you are enjoying your tub. Happy Tubbing! Charlotte @ Team Wave

“Does anyone else seem to be having this issue? I have changed the filter and held my finger on the filter button as required but nothing is working? I go to use the hot tub and the water is cold! No contact number to get hold of wave direct and it’s getting really annoying”

Hi there, If you haven't already tried this, please do as this should resolve it: Please could you press and hold the filter button until you hear the heater make a single beep and the display reads 150. This will reset the filter and resolve the issues you are having. If you do have any further problems please contact warrantyclaims@wavedirect.co.uk and they should be able to help you. Kind Regards, Anna @ Team Wave

“My hot tub was delayed but I was informed by email to make me aware since it has been delivered I’m very happy with the product - square wave spa for four people”

Hey there Beverly! Thank you so much for this wonderful review today, we are so glad that you are enjoying your Spa and that the delays did not dismay you from it, we always love to hear when customers are pleased and happy with their products. Wishing you many more happy dips! Happy Tubbing! and Kind Regards, Joe @ Team Wave

“We ordered the Swift Rigid and it comes in two boxes. Only 1 box was delivered on the due date instead of two. It was the fault of DPD, but Josh at Wave Spa's resolved it and we had it delivered the following day at 5.00pm when I returned from work. Apart from this initial hick up, Wave Spa kept me informed of when we would receive the SPA as we received it a month earlier than anticipated.”

“Great quality,looks good,easy set up but not that large 2 adults max....Great customer service....”

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Wave Spas is rated 4.8 based on 4,858 reviews

Frequently Asked Questions

Is WaveSpas legit?

Yes, they are UK based business with their HQ in the north of England.

What's WaveSpa delivery like?

Delivery is normally very quick if the item is in stock.