Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,371 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,371 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service received, I called Waterside Breaks for further information on a potential booking and Tim was extremely helpful, informative and friendly.”

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“very helpful, easy to book, personalised service.”

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“I phoned up last week and spoke to a person named Tim who was most helpful I could not book on the information he gave to me until I had spoken to our travelling partners. I phoned back this morning spoke again to Tim who sorted the booking. Within 3 hours I have via "E" mail my confirmation”

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“the advisers on the telephone were extremely helpful and polite, quite a comparison to the company I had been dealing with, Who had cancelled our booking without notifying me.”

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“very quick to contact and sort our holiday great”

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“An efficient lady took down all the details by phone and completed the booking very quickly. Confirmation of the booking and all the necessary details was forwarded by email soon after completing the phone call. All very painless.”

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“Very good and helpful staff, booking quick & easy.”

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“Charlotte was very helpful and efficient. She rang the owner and rang me back very quickly, Very pleased”

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“Excellent friendly service”

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“Just echoing previous comments. The staff are polite, knowledgeable and efficient with a very engaging telephone manner. I haven't had the holiday yet but the booking has been pain free.”

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“Annabel was very helpful & friendly...confirming my holiday selection to be the right one”

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“Very helpful, and phoned back as promised unlike the other agent we contacted, when we contacted them the price was much higher.”

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“everything was dealt with efficiently ,quickly and to my satisfaction”

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“I was impressed by the knowledge of the sales person. However when I asked if it was possible to book the break for less than a week I was told this was not possible but on speaking to the owner was told no problem. This is a case of misleading selling as your sales person stated they had spoken to the vendor and they said no. I am however now happy with the price and the prperty”

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Hi Jacqui, Thank you for your comments, we have looked into this as it concerned us we had done something wrong. The owners at Norfolk Broads Direct are not offering or advertising short breaks on any of their cottages over Xmas & New Year and have asked us not to promote this option as they were unable to offer differing changeover times due to staff cover. However, in this instance following a conversation you had with them directly they were able to work with your chosen dates and manually changed the booking dates over. We do not aim to mislead in any way and try to help and provide our customers with all the correct information as we know it. We wish you all a lovely break in Fair View Lodge over the Christmas period. Regards, Waterside Breaks.

“very good straightforward”

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“Probably the most helpful and friendly customer services person I have ever spoken to. The call was answered on the 2nd ring and the representative knew all about the property, the additional details and follow up contact process. A large amount of information was conveyed to me but all in a very pleasant conversational manner rather than just a statement of fact. All in all top marks 10/10.”

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Hi Julian, thank you very much for your kind review, I will pass your comments onto Annabel, she will be delighted! :) Regards Tim, Waterside Breaks

“Very quick, very informative and very pleasant”

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“Very polite and helpful would reconmed to others hope to book next year for 2014 if all go, s well thank you for all your help”