Waterside Breaks Ltd Reviews

4.9 Rating 1,361 Reviews
100 %
of reviewers recommend Waterside Breaks Ltd
4.9
Based on 1,361 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Read Waterside Breaks Ltd Reviews

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

Write Your review

Tell us how Waterside Breaks Ltd made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
Waterside Breaks Ltd 3 star review on 1st January 2022
Anonymous
Waterside Breaks Ltd 5 star review on 14th December 2016
Rosemarie
Waterside Breaks Ltd 5 star review on 13th December 2016
Anonymous
Waterside Breaks Ltd 5 star review on 31st October 2016
Mr Rob Sadler
Waterside Breaks Ltd 5 star review on 22nd July 2016
Mr Alan Cooksey
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
Waterside Breaks Ltd 5 star review on 2nd June 2016
Mr Alan Smalley
3
Anonymous
Anonymous  // 01/01/2019
Fishermans Lodge, Stretton Sugwas, Herefordshire - Quite frankly is dirty and in a very poor state of repair and the owners seemingly, could not care less - would not recommend this property to anyone. On arrival, we had to wash most of the kitchenware, few photo's attached, as it was quite frankly disgusting. There was a thick layer of dust on the stereo, clumps of hair floating in the hot tub, the plastic boarded patio area was so unlevel it was unsafe to walk on, and when my husband fell on his way to car when we left 3 days early, the owners intimation was that we were lying, and they would check their video footage! Sadly due to such a terrible experience, we would not use Waterside Breaks again, as this property was flagged up to all these faults on Trip advisor a year ago, seemingly nothing has changed since then tho - only wish I had seen this before we went!!
Helpful Report
Thank you for your review and email regarding your stay, we were sorry to hear that your holiday fell below your expectations. I can confirm that following your points, the owners have inspected the property to rectify the issues raised and undertake a small refurb, with updated photos taken and posted online. A partial refund was also actioned by the owner. Kind Regards, Abbie
I had a good weekend escape at SpringWood Fishery Lodge, the place is lovely and I would recommend it. One of the downsides was that the lodge hadn't been properly checked before our arrival, as there was an opened bottle of Actimel in the freezer. We even had an unwanted guestπŸ€πŸπŸ­πŸΉ at the property who kept us company while we were watching movies, kept us awake at night by trying to get into our bags hoping to come home with us. He also left several little gifts for us (aka droppingsπŸ’©πŸ’©πŸ’©πŸ’©πŸ’©) in the kitchen units and on the sofa.πŸ€πŸπŸ­πŸ€πŸπŸ­πŸ€πŸπŸ­πŸ€πŸπŸ­πŸ€πŸπŸ­πŸ€πŸπŸ­πŸ€πŸπŸ­πŸ€πŸπŸ­πŸ€πŸπŸ­πŸΉπŸΉπŸΉπŸΉπŸΉπŸΉπŸ¨
Waterside Breaks Ltd 3 star review on 1st January 2022
Helpful Report
Thank you for your review. We were pleased that you enjoyed your stay at Spring Heath Lodge and that you would recommend it to others. As a quiet countryside location, we do understand that very occasionally the local wildlife like to drop by but I am pleased to report that this is very rare and was remedied as soon as the owners were made aware of this little 'extra guest' from reading your review. We hope that you may choose to stay at Spring Heath once again and the owners look forward to welcoming you back before too long.
It was very helpfull when I booked it. Because I have not got a printer I would like all confirmations ,and routes to the lodge sent via the post .regards mr higgs
Helpful Report
Responded both by phone and email to let me know that the property i was after was not in fact free and apologised profusely that the website was not showing the booked dates correctly. Offered another property, was extremely helpful when I rang to book a different property.
Helpful Report
πŸŽ£πŸ‘πŸΌπŸ‘ŒπŸΌ
Helpful Report
The service was quite excellent - friendly and efficient. It was the easiest and most hassle-free experience I have had booking a property for a holiday and I commend the agency most strongly. We will return.
Helpful Report
Thank you very much for your lovely review of our service and kind comments, I will let the girls know. We wish you a lovely time at Otterburn in the Scottish Highlands. All at Waterside Breaks
Very friendly and helpful with my request,
Helpful Report
Charlotte made the whole booking experience an absolute pleasure. I had a number of queries about the property which she investigated and came back promptly with the answers. Her whole manner was extremely helpful and Waterside Breaks are very fortunate to have Charlotte as an employee working on their front line.
Helpful Report
The representatives who we spoke to were very helpful and friendly. They did their best to provide the cottages we wanted, despite many of them being already booked. We were found 2 cottages together, which was the best option as a larger cottage was not available. Very good explanations of the properties and the surrounding area.
Helpful Report
Availability for the property we were interested in was quickly confirmed which was important because it was a last minute booking. The booking agent was friendly and explained everything clearly.
Helpful Report
Superb booking experience and the destination on South Walsham Broad at The Boathouse was sublime.
Waterside Breaks Ltd 5 star review on 13th December 2016
Helpful Report
We just loved the place :)
Helpful Report
I phoned from Tasmania, Australia and and I could not fault either of the two people I dealt with over the phone, namely Tim (initially) and Charlotte. They were charming and couldn't do enough for me to get the right accommodation which I needed for my elderly Mum (91) and I may add that when I told her about the holiday she was absolutely thrilled. Many thanks for your help.
Helpful Report
Great booking experience - Very friendly and very helpful/knowledgeable . Annabelle was particularly lovely when I spoke with her. I am going on my break next week, so I hope the accommodation will be as nice as my booking experience!
Helpful Report
Just a bit confused about checking in times as would like to be there fore 3pm as it says on the terms and conditions but we have been told 4pm. I think this should be made more clearer in the terms and conditions.
Helpful Report
Good Afternoon Mrs Day, Thank you for your review and message. We have checked with the owners and iIt seems that the check in times have changed recently. We apologise for this error and have now amended our confirmation and terms etc. We wish you a lovely time at Stonerush Lakes in Cornwall. Best Regards - All at Waterside Breaks
Very friendly professional customer service
Waterside Breaks Ltd 5 star review on 23rd May 2016
Helpful Report
Very knowledgeable and helpfull. Thank you
Helpful Report
Waterside Breaks Ltd is rated 4.9 based on 1,361 reviews