Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,371 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,371 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

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Waterside Breaks Ltd 3 star review on 1st January 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely and clean lodge on our arrival, with a welcome package for refreshments which was very thoughtful. We loved the fact that it has a view onto the water and it was spacious. The staff was very professional and courteous, responding to our requests very promptly. We would return to the same lodge for our next holiday on the broads. Just a few drawbacks on the lodge itself: 1) Water pressure was weak hence the showers took an age to have daily. The house could do with a better water pump for the showers. 2) Toilet tissues: please provide 3-ply rolls as it is false economy to have 1-ply toilet paper rolls as people would just use 3 times as much! 3) Cooking appliances: we couldn't read the symbols on the oven control dials as they were mostly faded. Maybe it's time for a replacement or at least please provide the appliance manual so guests would see which is which.”

Helpful Report

“all good , clean , good standard of decor etc.”

Helpful Report

“We have only just made the booking but the process was very easy and the gentleman I spoke to on the telephone was extremely polite and helpful.”

Helpful Report

“Very prompt response from Annabel, initially answering my emails and then following up with a call to confirm booking. Keep up the good work!”

Helpful Report

“So far. But it's a bit too soon isn't it??!!”

Helpful Report

“Could not book through the website as it set up a firewall but once I got through to your staff on the telephone the service was friendly, helpful and efficient.”

Helpful Report

“Would have been great to secure the booking on line there and then, had to wait to speak to Waterside in the morning. However, 5* response when I spoke to the office, suggestions and confirmation of extra parking etc and an October discount!!!!!! Other observation seemed difficult to forward actual accomodation to others in party without going in and trying to book another date. Just wanted to send them details of the house but didn't seem to be possible?”

Helpful Report

Hi Suzanne, thanks very much for your lovely comments and constructive points on how we can improve our service. Both valid points, we take bookings on behalf of owners directly at the best prices so with a number of cottages we have to confirm those dates are free which is why we are unable to take instant booking on some properties. We also like to speak with everyone to ensure their bookings are all correct and all questions are answered. We are always happy to provide property links so these can sent be sent out to friends and relatives upon request. Have a great time in the Cotswolds at Spring Lake. Regards Waterside Breaks.

“A little long winded, with having to deal with owner.”

Helpful Report

“Lovely lodge but think cleaner must need more time to clean floor not swept toilet had toilet paper in it verandah doors all hand prints Lovely park”

Helpful Report

“Second time I've used this company both have been satisfactory. Although Booking with the owner of the cottages is really where the service start and ends.”