Waterside Breaks Ltd Reviews

Name: Waterside Breaks Ltd
Address: Waterside Breaks Ltd47, Station Road, Aldershot
Rating: 4.85

4.9 Rating 1,362 Reviews

100 %

of reviewers recommend Waterside Breaks Ltd

4.9

Based on 1,362 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Waterside Breaks Ltd:

Waterside Breaks - Wide choice of holiday cottages & lodges by water across the UK

Visit Website

Phone:

01252 339020

Email:

holidays@watersidebreaks.com

Location:

Waterside Breaks Ltd47, Station Road
Aldershot
GU11 1BA

Write Your review

Tell us how Waterside Breaks Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Waterside Breaks Ltd 5 star review on 10th July 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely and clean lodge on our arrival, with a welcome package for refreshments which was very thoughtful. We loved the fact that it has a view onto the water and it was spacious. The staff was very professional and courteous, responding to our requests very promptly. We would return to the same lodge for our next holiday on the broads. Just a few drawbacks on the lodge itself: 1) Water pressure was weak hence the showers took an age to have daily. The house could do with a better water pump for the showers. 2) Toilet tissues: please provide 3-ply rolls as it is false economy to have 1-ply toilet paper rolls as people would just use 3 times as much! 3) Cooking appliances: we couldn't read the symbols on the oven control dials as they were mostly faded. Maybe it's time for a replacement or at least please provide the appliance manual so guests would see which is which.”

Helpful Report

Thank you for your review along with points for improvement. Great to hear that you would return again in for a future holiday on the Broads. I have passed on your comments to the owners so that can rectify the points raised. We look forward to booking your next holiday! Many thanks, Abbie

“Third time booked short break with this company very Efficient + very Helpful +easy booking system+ cleanliness +fully equipped properties would highly recommend”

Helpful Report

“Found the website confusing as to what exactly was being booked and facilities, couldn’t really filter out many options.”

Helpful Report

Thank you for your feedback. We are sorry to hear that you found our website confusing, we do offer a variety of filters on our searches but are always keen to improve - it would be really appreciated if you could email us: holidays@watersidebreaks.com with the information on which filters would have been useful for helping you to find your perfect holiday. Best wishes Abbie

“Fishermans Lodge, Stretton Sugwas, Herefordshire - Quite frankly is dirty and in a very poor state of repair and the owners seemingly, could not care less - would not recommend this property to anyone. On arrival, we had to wash most of the kitchenware, few photo's attached, as it was quite frankly disgusting. There was a thick layer of dust on the stereo, clumps of hair floating in the hot tub, the plastic boarded patio area was so unlevel it was unsafe to walk on, and when my husband fell on his way to car when we left 3 days early, the owners intimation was that we were lying, and they would check their video footage! Sadly due to such a terrible experience, we would not use Waterside Breaks again, as this property was flagged up to all these faults on Trip advisor a year ago, seemingly nothing has changed since then tho - only wish I had seen this before we went!!”

Helpful Report

Thank you for your review and email regarding your stay, we were sorry to hear that your holiday fell below your expectations. I can confirm that following your points, the owners have inspected the property to rectify the issues raised and undertake a small refurb, with updated photos taken and posted online. A partial refund was also actioned by the owner. Kind Regards, Abbie

“I am a retired coach operator taking up to 500 passengers a week on European and uk Holidays. I recently booked a holiday with waterways Holidays after searching the Internet doing my head in not being able to speak to anyone on the phone i made one call extremely helpful pleasant staff they got the property i wanted at a very competitive price bring back the old days its not worth spoiling a family holiday especially what we have just been through last two years.”

Helpful Report

“I had a good weekend escape at SpringWood Fishery Lodge, the place is lovely and I would recommend it. One of the downsides was that the lodge hadn't been properly checked before our arrival, as there was an opened bottle of Actimel in the freezer. We even had an unwanted guest🐀🐁🐭🐹 at the property who kept us company while we were watching movies, kept us awake at night by trying to get into our bags hoping to come home with us. He also left several little gifts for us (aka droppings💩💩💩💩💩) in the kitchen units and on the sofa.🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐀🐁🐭🐹🐹🐹🐹🐹🐹🐨”

Helpful Report

Thank you for your review. We were pleased that you enjoyed your stay at Spring Heath Lodge and that you would recommend it to others. As a quiet countryside location, we do understand that very occasionally the local wildlife like to drop by but I am pleased to report that this is very rare and was remedied as soon as the owners were made aware of this little 'extra guest' from reading your review. We hope that you may choose to stay at Spring Heath once again and the owners look forward to welcoming you back before too long.

“Lady on the phone was very helpful.”

Helpful Report

“We have only just made the booking but the process was very easy and the gentleman I spoke to on the telephone was extremely polite and helpful.”

Helpful Report

“Very helpful on the telephone during booking.”

Helpful Report

“Very prompt response from Annabel, initially answering my emails and then following up with a call to confirm booking. Keep up the good work!”

Helpful Report

“So far. But it's a bit too soon isn't it??!!”

Helpful Report

“It was very helpfull when I booked it. Because I have not got a printer I would like all confirmations ,and routes to the lodge sent via the post .regards mr higgs”

Helpful Report

“Excellent service”

Helpful Report

“Having Contact Waterside with type of accommodation I needed they return my call within minutes and answers all my extra question and is was good that the agent had stay in same place so says a lot about the accommodations”

Helpful Report

“Excellent communication and customer service”

Helpful Report

“Always an excellent time with the family and dogs. Lots of excellent locations. Highly recommend.”

Helpful Report

“I completed the booking form online, quick and easy. I got a call back the next morning and my holiday was booked. No hassle at all very accommodating.”

Helpful Report

“Could not have been easier. I would not hesitate to use them again.”

Helpful Report

“Could not book through the website as it set up a firewall but once I got through to your staff on the telephone the service was friendly, helpful and efficient.”

Helpful Report

“After booking our holiday a very pleasant lady phoned us confirming everything. She was professional, light hearted and explained all we wanted to know. Good experience.”

Helpful Report

Waterside Breaks Ltd is rated 4.9 based on 1,362 reviews