Wallart-Direct Reviews

Name: Wallart-Direct
Rating: 4.72

4.7 Rating 4,343 Reviews

95 %

of reviewers recommend Wallart-Direct

4.7

Based on 4,343 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Wallart-Direct:

Wall Art Direct UKs Largest Supplier Of Canvas Art, Acrylic Prints, Posters and Framed Prints Supplied Direct To Your Door.

Visit Website

Phone:

03333 660 185

Email:

sales@wallart-direct.co.uk

Location:

DOMSEY FARM, Colchester
Feering

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Wallart-Direct 5 star review on 21st April 2024

390

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice print and quick delivery, but disappointing that the frame is twisted slightly making it difficult to hang”

Helpful Report

Posted 3 years ago

“Love the print. Very disappointed with the quality of the frame and ‘glass’. It’s practically a very thin gel... so soft, the frame bends and twists when it’s hung. Will have to replace it with something thicker or actual glass! Was expecting a much better quality for the price I paid. I’ve got a few framed prints from different shops and your quality is below basic. I’ve left a voice message to your customer service like and have been ignored. I wouldn’t recommend to anyone to buy anything framed from you. The item description didn’t mention anywhere the cheap gel!!!”

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Posted 3 years ago

“Super fast delivery. Unfortunately one of the canvas frames is twisted so will not sit flush against the wall”

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Posted 3 years ago

“Still waiting for the order after 4 weeks.”

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Posted 3 years ago

“very nice little painting of The Beach at Sainte Adresse Lorenzo by Monet but the reason why i did not give 5 stars is because no where on the painting either front or back was the title! so any one looking at it could think it was just a beach scene anywhere! bit disappointed - but well packaged so arrived safely”

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Posted 3 years ago

“Your request to review is a bit premature, I've not received my picture yet”

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Posted 3 years ago

“Took some time to receive and not in the 2/3 days as quoted on the website. Only after chasing and chasing via telephone and emails my item was finally delivered.”

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Posted 3 years ago

“Nice and colourful Wallart, but had a big scratch on the bottom of the canvas on the bend, kept it as it is not noticeable.”

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Posted 3 years ago

“Hi there, I'm still waiting for my item to be delivered. Please can you let me know”

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Posted 3 years ago

“Great choices, but that’s all I can say, as I ordered the product more than a week ago and have not heard anything of the process to date.”

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Posted 3 years ago

“The frame is terrible, would rather of paid more for a decent wooden frame than the cheap plastic one, not good, prints okay though”

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Posted 3 years ago

“Good choice loved the canvas till I got to the postage and £11.99 for delivery to central Glasgow is a joke and why I didn’t order”

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Posted 3 years ago

“Arrived today 12 days after ordering, pictures are very nice (not stretched fully) Delivery company (DX) were in our experience rubbish. Ps the hanging kit is not worth the money.”

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Posted 3 years ago

“The picture looks lovely and was well packaged but the frame at the top feels very flimsy! Will be glad when it's up on the wall, worried about it getting damaged! It's a gift for my parents so will have to warn them not to move it when dusting etc. Hope it stands the set of time.”

Helpful Report

Posted 3 years ago

“All of the pictures ordered arrived 5 days after ordering. However, the frame was poorly assembled in as much as two of the mitred corners of the frame were loose, which showed a visible gap on each corner of one of the 24" x 16" pictures. Wallart responded quickly to the complaint requesting photos of the defective picture frame. These were sent the same day, but no response had been received when I was asked to complete this review?”

Helpful Report

Posted 3 years ago

“I ordered 2 pictures on a Saturday but by Wednesday I had not been notified the goods had been despatched, so I had to phone to find out what was happening. I was told they had been sent on Tuesday and would arrive by 18:00 Wednesday, they did not arrive. I got an email from the delivery firm on Thursday, they were to be delivered that day, used their tracking system which went through to DHL who had no record of the delivery. Waited in again, by 14:00 I thought I better check they were coming that day as the firm I understood were going to be delivering (DHL) had no record of the parcel, you confirmed they would. The delivery eventually came at around 16:00. The pictures are very nice but my customer service experience was unfortunately not.”

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Posted 3 years ago

“Canvas is nice and delivered very quickly but I have just received my phone bill and the call to order it cost almost £7 not happy”

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Posted 4 years ago

We are very happy that you liked the canvas. We are looking into getting a new phone number that does not charge but for now there are a few ways that you can order without the charge. You can use our website, there is an online chat you can use along with an email you can email us on. We will have a new number that does not cost soon.

Posted 4 years ago

“Picture is great. But no notification of delivery date”

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Posted 5 years ago

“We received the canvas which had a mark on it I contacted customer services n they asked for pics which i sent an they sent me a replacement quickly. The downside is it states on the website that they are sealed n suitable for a bathroom etc but they are not sealed . The colours are fab very vibrant n it looks good on ny wall but I wouldn't risk wiping with a damp cloth.”

Helpful Report

Posted 5 years ago

“might I suggest a better and more substantial support frame for a 32x64 canvas. It was so warped that it would not sit flat against the wall. My husband had to strengthen the frame and anchor the lower corner to stop it flipping away from the wall. It looks good in situe but took a lot of time to fit.”

Helpful Report

Posted 5 years ago

Wallart-Direct is rated 4.7 based on 4,343 reviews