I ordered 2 pictures on a Saturday but by Wednesday I had not been notified the goods had been despatched, so I had to phone to find out what was happening. I was told they had been sent on Tuesday and would arrive by 18:00 Wednesday, they did not arrive. I got an email from the delivery firm on Thursday, they were to be delivered that day, used their tracking system which went through to DHL who had no record of the delivery. Waited in again, by 14:00 I thought I better check they were coming that day as the firm I understood were going to be delivering (DHL) had no record of the parcel, you confirmed they would. The delivery eventually came at around 16:00. The pictures are very nice but my customer service experience was unfortunately not.