Waggel Reviews

Name: Waggel
Address: 2 St Helen's place, London, London
Rating: 4.62

4.6 Rating 2,103 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,103 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

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“There are a lot of things I like about Waggel...and yet we will be moving on to another insurer. Waggel has many positives: fairly priced, great 24/7 veterinary phone calls, the community surrounding it feels lovely and warm. Plus, when we did our first claim we received the payment within a month and with absolutely no fuss. What's not to love? Well... time came for our second claim, and things began to go wrong. Now perhaps I am thick, but for me (and for the dictionary) a condition is a 'state' rather than a one off occurrence. So when we read that the contribution towards the claim was 'per condition, per year', we thought it referred to actual conditions rather than for each accident. Now, I find that incredibly (and purposefully) misleading. A dog eating something off the street and becoming sick once is not a condition. If two months later my dogs vomits all through the night because of a one off gastritis, that's not a condition either. By its very definition, it would be a condition if it was long-standing, wouldn't it? Anyway, that's exactly what happened: my dog was sick for eating something off the street and we got our first claim no problem. When he had gastritis and now we have to pay our contribution again? That doesn't work for us, especially because we have a (touch wood) very healthy little pup, so unless something catastrophic happens we rarely pay more than £250 at the vet. (We never paid more than that). Now I am well aware that vet bills can be very expensive - in the thousands, even, and that's why I believe insurance is fundamental and I recommend it to everyone. However I do think that we will be switching to another provider, one that is a little more transparent about its pay outs and the conditions behind them. Right now it feels like we pay our £20 each month, and then we pay 80% of vet bills on top of that, so it just doesn't feel worth it. Someone with a dog that requires more expensive treatment would love Waggel. At the moment, we do not.”

Helpful Report

Hi Gigi, Thank you for your feedback. We define a Condition as an Injury sustained during, or resulting from, a single Accident or any manifestation of an Illness having the same diagnostic classification or resulting from the same disease process regardless of the number of incidents or areas of Your pet’s body affected. We would class your dog eating something off the street as a ‘condition’ and it would be accidental Toxic Ingestion. Your dog vomiting all night would be classed as a different condition of Gastritis. The excess would need to be paid for each of these conditions, however say if you claimed for Gastritis again you would not pay for the excess. The Claim Contribution (Excess) is only paid once for each condition. How the excess works is explained with examples when obtaining a quote and further in the policy documents which are provided. You also have the option to not pay any excess at all if you wish. If you would like to discuss this further you can contact us via our online chat platform and we will be more than happy to help. Kind regards, Mareia

“The free nutritional consultation with Junior was fantastic. He provided lots of really good information and advice for my picky eater.”

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“Very easy website to use. Everything well explained.”

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“Just joined, easy set up, obviously not had to make a claim for my pup yet.”

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“Have just joined”

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“Easy and user friendly”

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“Excellent”

Waggel 5 star review on 20th February 2021

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“Really easy to use. No insurance BS!”

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“So far so good! Comparable prices, easy to navigate and 2 months free!”

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“Absolutely amazing. The video vet and the behaviourist have been invaluable. So glad I took out this plan”

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“Sorted out so quickly just Amazing people best insurance for your pet”

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“Really good experience so far! Whilst it took some time to process, this was because of delays on the vets’s side rather than Waggel. The claim was so easy to put through and I got back what I was expecting. Will happily recommend the firm to anyone with a pet!”

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“Junior was incredibly helpful and made me feel less stressed about how to proceed with our puppy. He clearly knew where we were coming from and offered several helpful ideas. Well worth the time. Thank you!”

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“Easy and quick registration, great site 👍👍”

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“So far the policy was easy to set up, information about the conditions and exemptions seems to be clearly set out, as long as you take the time to read through.”

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“Service is fantastic. Have not yet had to make a claim, though the additional benefits (just had nutritionist consultation) are outstanding. Have been great to work with so far!”

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“Seemed very straightforward. Look forward to receiving any paperwork.”

Waggel 5 star review on 16th February 2021

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“Very impressed with the setup and simplicity of the platform and very happy with a call I had this afternoon with Junior, the behavioural specialist to help point us in the right direction for training our new puppy.”

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“I can't recommend Waggel enough! I recently switched over to them after my previous insurance company snuck an excess clause in to my contract renewal and refused to pay for dental surgery that my cat needed as she was not eating. Waggel gave me 2 months free when I first signed up plus another 2 months for referring my friends and their 2 cats which is awesome! The 'fine print' provided by Waggel is easy to follow and understand and I felt I knew exactly what I was and wasn't covered for which is not something I've had before. Waggel's customer service is excellent too. I feel like I can open up a web chat any time I need something and someone always gets back to me within a couple hours with a smile. Unfortunately my cat was diagnosed with lung cancer in my 2nd month with Waggel and she had to go in for a few visits for diagnosis and symptomatic treatment. Waggel covered every penny of my visits and I felt confident in the knowledge that they would. I sadly won't be a Waggel customer for much longer but if I were to get another pet, I wouldn't think twice about who I would insure them with. A big thank you to every one at Waggel - this really is the way that insurance should be done”

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“great and very easy to understand”

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Waggel is rated 4.6 based on 2,103 reviews