Waggel Reviews

Name: Waggel
Address: 2 St Helen's place, London, London
Rating: 4.62

4.6 Rating 2,102 Reviews

92 %

of reviewers recommend Waggel

Company Reviews

Metrics

Info

4.6

Based on 2,102 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

2 St Helen's place,
London
London
EC3A 6AB

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Waggel 5 star review on 8th September 2023

Sandeep Chauhan

Lesley Robertshaw-Brennan

159

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having two golden retrievers in a busy city is a lot of work, they come everywhere with me and I feel very safe knowing that should anything ever happen to one of them that I can rely on Waggel. I love the fact that Waggel offer free video calls with vets if we were ever in a tight spot. Waggel feel very personal, with excellent quirks to being insured by them such as dog friendly lunches and meet ups that make it really fun! I constantly recommend them to my friends because I have so much trust in them and to trust someone with my dog is like trusting someone with my life!”

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“Insured my cat with Waggel in September, enjoying the personal touches and great customer service like the hand written Christmas card”

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“I changed to Waggel after becoming disillusioned with the big names. The online experience was really easy and efficient. It was very competitive, too. There are some interesting rewards and I especially like being able to consult the online vet before committing to an actual consultation, which may prove unnecessary but expensive for a very minor condition that can be dealt with at home. Very reassuring.”

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“Excellent. Friendly and easy. No fuss and amazing support. It was so simple to get the quote, the response was instant. It's also great value. Very happy with Waggel.”

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“Only just registered”

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“Waggel are an amazing pet insurance company! Would highly recommend to anyone”

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“I’ve never had to claim my insurance for my dog (daughter lol) and I hope I never will, but so far it’s been quite easy and straight forward to work with Wagel and they have very good rates and prices for their products.”

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“Super simple, nice mobile optimisation and very speedy. Perfect experience”

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“Simple, clear and quick!!”

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“Setting up the insurance with Waggel was straight forward and easy.”

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“Your website is a little slow when trying to get to the payment stage but otherwise easy and clear to use. Nice quick, easy and clear response to my earlier question.”

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“Very efficient service”

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“So far so good. I chose this company after spending a lot of time researching because they seemed trust worthy and transparent and that really attracted me to them. I hope they are as good as they seem.”

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Thanks Lucia, I'd like to think we are - hopefully you'll agree in 6 months time! We've actually just introduced our "Customer Champions". Every member (including you) has their own Customer Champion, whose sole responsibility is to make sure you love your experience with us, whether that's getting claims resolved, hearing what perks you'd be interested in us adding to the platform, or helping you out with general enquiries. They even sit with us Co-Founders so if we ever have an unhappy customer, we'll know about it and can sort it out! We'll be sending out emails introducing members to their Customer Champions over the next few days, so keep an eye out for your email introducing you to your Customer Champion, Tarren. Ross (Co-Founder)

“I insured my Saint Bernard with Waggel recently The website was really easy to use, prices really competitive and customer service very good, they responded very quickly to any queries. We have had a few Saints in the past so have to be vigilant about the reading the small print, very happy in this case”

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“Such a user friendly website! Policy info was super transparent and quick/easy to set up”

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Love feedback like this, really shows our efforts aren't wasted. Thank you Alex! Ross (Co-Founder)

“Excellent website and a breath of fresh air to the insurance world. If only all insurance was this easy to navigate and set up! Extremely reasonable prices too.”

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“I shall share that in person with the CEO.”

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“All good as long as it works as it says it will!”

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I can assure you it does! Ross

“Definitely cheaper than with my previous insurance.”

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“Great easy solution for pet insurance 👍👍👍”

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Waggel is rated 4.6 based on 2,102 reviews