Waggel Reviews

4.6 Rating 2,088 Reviews
92 %
of reviewers recommend Waggel
4.6
Based on 2,088 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
On-time Delivery
Greater than 87%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Read Waggel Reviews

About Waggel:

We hate nasty surprises as much as anybody, whether it’s on the carpet when we get home or hidden away in a pet insurance policy. Waggel’s all-inclusive, Lifetime pet insurance policies have been designed to give you everything we’ll think you’ll need and more. We’re talking about one comprehensive, Lifetime, pet insurance policy that even covers dental care.
Designed by pet owners and vets, Waggel is here to save you thousands over your pet’s lifetime. Wave goodbye to hassle, hold music, and hating your insurance company - we’re backed by over 15 years of insurance experience and are here to stay.

Why Waggel?

So you’re considering taking out pet insurance but where do you begin when there are so many policies to choose from? We’re one of the UK’s leading pet insurance providers for many reasons but here’s why we think we’re a cut above the rest:
• We offer just one Lifetime policy with a range of coverage and claim contribution options so you can call the shots.
• Our pricing, policy wording, and claims process are simple and transparent because who likes complicated?
• We work directly with charities to support dogs in need
• You’ll also be assigned your own personal claims handler so you can track your claim every step of the way
• Excluding people and their pets isn’t cool - we cover dental care, diabetes, theft & loss, cancer and more

Visit Website

Phone:

01299 669955

Email:

hello@waggel.co.uk

Location:

Waggel Limited, WeWork, 131 Finsbury Pavement
London
EC2A 1NT

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Waggel 5 star review on 8th September 2023
Sandeep Chauhan
Waggel 5 star review on 26th March 2023
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Waggel 5 star review on 16th March 2023
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Waggel 5 star review on 2nd February 2023
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Waggel 5 star review on 18th January 2023
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Waggel 5 star review on 20th December 2022
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Waggel 5 star review on 1st December 2022
Kathryn Lane
159
Anonymous
Anonymous  // 01/01/2019
Very easy to set up, but I would prefer to have set up a direct debit rather than use a credit card to pay
Helpful Report
Hi Richard, and welcome to Waggel! You'll be pleased to hear that by next month the option to set up a direct debit payment will be available. Kind regards, Mareia
I'm slightly confused as I understood there was a discount for 2 pets, but not applied
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Hi Annette, welcome to Waggel! Unfortunately this is not something which we offer. Our prices are worked out fairly for each pet so that there is no requirement to offer multi-pet discount. Kind regards, Mareia
Could not get insurance using my Laptop, had to use my phone, pleased with everything other than the above difficulty.
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I will know more if I need to make a claim, but the online process was vey straight forward.
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Good so far
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Good, but the exclusions section of the policy wording did not work - link didnt work.
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Hi Alice, as per our conversation you will need to be logged into your account to view the exclusions which specifically apply to your pet. If there is anything else that we can help you with you can contact us via our online chat. Kind regards, Mareia
Too new to make meaningful comment
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Very good 😌
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4 stars so far for the subscription process although cannot give 5 stars as we haven't had to make a claim yet and this will determine the level of cover and customer service.
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So far the policy was easy to set up, information about the conditions and exemptions seems to be clearly set out, as long as you take the time to read through.
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My only concern is not being able to pay by direct debit. Good policy, hope I dont have to use it. If I do that will be the test.
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A bit frustrating. I had a problem inputting my card details, and couldn't get a response for days. However, it's now sorted, an my dogs insured.
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Hi Ken, sorry to hear that you had issues with inputting your card details. I can see from our records that you sent a message on the online chat platform. Someone did respond but we did not hear back from you, I believe you then rang and spoke to one of my colleagues who was able to help. We are happy to hear that this has all been sorted and welcome to Waggel! Kind Regards, Mareia
Ok now I've managed to get bank details through
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If our puppy has a litter one day does that mean I cancel the insurance with Waggle?
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Hi Ieuan, The policy would not get cancelled, but we would not cover anything pregnancy related. For example, if your dog needed a c-section or got mastitis when feeding the pups we would not cover for it. However anything not relating to the pregnancy we would still cover. If you have any further questions please let us know. You can email us on hello@waggel.co.uk or speak to someone via our online chats. Thanks, Mareia
Good it was very easy to get prices and cover information. Only just taken this out but allready had quite a bit of follow up .
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Quite stressful this time as it took so long, but it was complex so I can see why. Still extremely grateful that Bovril is insured with Waggle. Thank you
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Fast pet insurance quote. Website easy to use. Didn't state that cover was Lifetime, I had to go looking for it. I almost didn't buy this policy because it took me a while to work out whether it was a lifetime policy.
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Good, plenty of support available if needed
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Nice easy process, good price
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everything good and easy to join Waggel for our dog insurance. The only thing that could improve is the printing off the paperwork. I printed the initial after purchase which was "massive" ie many pages. All pages NOT NUMBERED. Then after acceptance from Waggel there was more paperwork. Please could you suggest when and what should be printed, and NUMBER the PAGES. Thank you. Frank W.
Helpful Report
Hi Frank, Thank you for your feedback, I will be passing this on along to our Tech Team. Thanks, Mareia
Waggel is rated 4.6 based on 2,088 reviews