I paid extra for a speedy legalization process promised by the vital consular in the UK. Customers pay an additional fee for a 10 - 12 day legalization service, which I needed to secure a position at a university. I have waited from the 20th of January until the 22nd of February. This is unacceptable. The vital consular office blamed the Chinese embassy for taking their time. Without the proper legalization of the documentation, the university cancelled my contract. People who have been to Taiwan would understand the necessity of speedy accurate delivery of important legalized documents which the vital consular could not provide. No refund mentioned at all, although I insisted on it. They did apologize, but the loss and all the responsibility I had to bear. Again, unacceptable. I would not recommend their service to anyone.