Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.73

4.7 Rating 1,195 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.7

Based on 1,195 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You should avoid this company at all costs. A fairly simple legalisation of a UK education certificate for use in a third country has become a nightmare. First, they forgot to ask me for key documents needed in the procedure. This involved me rushing to create these documents last minute, with multiple trips to a different city, queues and expenses. Second, I had to remind them that another document (a photocopy of the passport) was needed. This was an information available online. Third, they managed to have the their submission rejected because they didn’t follow the embassy’s instructions (instructions available online). Now they are asking for an additional fee to continue the procedure.Yes, you heard well. I had asked for a quote and paid for a service. They didn’t provide the service and now are asking for additional money to complete the service. In all this, a month has gone by. I have no legalised certificate, have spent money in posting and shipping documents, wasted time and now my job offer is at risk.”

Helpful Report

Thank you for taking the time to leave your review. Firstly I would like to apologise that you are not happy with the processing of your document. Application forms are sent to our clients on confirmation of order which it is stated on the quotation you received. However, the form was sent to you after the confirmation and for this I apologise that there was a delay. You mentioned above that we have had your document for 1 month, we received your document on the 10th October and as your order processing time is a 15-20 working day time frame the 20 working days is on Thursday 7th of November which means we are still on target to complete you order in the time frame quoted. There has been some miscommunication for your order and for that I am very sorry, This will be looked into internally and processes changed so it does not happen with future orders. Once the error had been recognised with the verification we instructed our solicitor to rectify the issue immediately which took 1 day and then we were able to submit your document to the Embassy keeping the order on track to complete within the time frame quoted.

“Quick, convenient and trustable.”

Helpful Report

Hi Luiz Thank you for taking the time to leave your review. It is very much appreciated.

“Great service. Quick response to emails, kept me up to date. Quite pricey, but get the job done smoothly and fast.”

Helpful Report

Hi Joshua Thank you for taking the time to leave your review. It has been very welcomed. As a company we do aim to provide the service at the most competitive price available but I do take your comments on board.

“I came across Vital consular as I left applying for my mother's visa a little late. From start to finish the staff on the phone/emails were so helpful. Very straight forward and very fast at responding. A process which would've taken me a couple of weeks to sort out they did in under a week. No stress. Thank you for all your help and I will definitely use them again.”

Helpful Report

Hi Anna Thank you for taking the time to leave your review. It has been very much appreciated and I shall pass your comments onto the Visa team. We will look forward to working with you again in the future.

“From start to finish the service was professional and polite. Would recommend to anyone and will definitely be using Vital Consular again. Thank you for all your help and assistance.”

Helpful Report

Thank you Raymond for taking the time to leave your review. I am very pleased to hear that we completed your Visa in a professional way and we look forward to working with you again.

“This is the second time I have used Vital Consular and again just perfect. I would highly recommend using their services. It has made moving to the UAE so easy. I would use them every time. Thank you so much”

Helpful Report

Hi Victoria Thank you so much for taking the time to leave your review. It has been very much welcomed and appreciated. I am very happy to hear that on both occasions of using our services, we undertook your order in the professional manner as it should have. We will look forward to working with you again in the future if the need arises.

“Professional and speedy service, would highly recommend.”

Helpful Report

Thank you for your review Sarah. It has been very warmly received and appreciated.

“We want to thank you for your exemplary service of providing the legalized documents in a timely manner. Your constant communication in keeping us abreast of the status of the documents was very much appreciated. I would recommend your services.”

Helpful Report

Thank you Bernett for taking the time to leave your review. It has been very warmly received and appreciated. It is always nice to hear that our team have undertaken your legalisation in a professional and timely manner and that you would be happy to recommend us to others. Thank you

“Vital Consular provided an outstanding experience. They answered promptly anytime I asked a question and kept me updated through the whole process. Would definitely use their services again!”

Helpful Report

Thank you for your review Alpar It has been greatly received. We will be happy to work with you again if there is a requirement.

“As promised from my first phone call with them , they would have my documents attested and completed , sent back to me in under 5 days. All around excellent service and frequent updates of documents given. Every email I sent was responded to and only a couple of calls went unanswered. Highly recommend this company you get what you pay for and that’s a good price for a premium service.”

Helpful Report

Thank you Adil for taking the time to leave your review. I am very happy to hear that we undertook your legalisation in a professional and timely manner. I do apologise for the calls that you were unable to get through on. I will look into this to ensure it doesn't happen again.

“The service to date has been extremely poor. My comments have already been emailed with an unsatisfactory response outcome. We will not be using Vital again.”

Helpful Report

Hi Jessica I am very sorry to hear that you are not happy with the service we offered on this order. I am aware of the email between our team and yourselves. I will pass your comments onto your account manager.

“Helpful, guided me every step of the way with care and understanding. Professional and efficient, would reccoment the professionals any day.”

Helpful Report

Thank you for taking the time to leave your lovely feedback. it is very much appreciated. It is always good to hear that someone is happy to recommend our services, this always tells us that we dealing with the processing of peoples documents in a professional manner.

“Made the process simple. Speedy return of documents. I'm not sure of the market rates but I found the service to be expensive.”

Helpful Report

Thank you for taking the time to leave your feedback Natasha It has been very much appreciated. As a company we do aim to provide the service at the most competitive price available but I take your comments on board and thank you.

“Excellent communication and very helpful staff. Easy process, five stars all the way!”

Helpful Report

Thank you so much for taking the time to leave your lovely feedback. It has been very warmly received and appreciated.

“Good service with quick feedback. I suggest to share the information in your group about the clience's information. Thanks!”

Helpful Report

Hi Catherine. Thank you for taking the time to leave your feedback. It is good to hear that you are happy with our service and I take your comments on board.

“Excellent service, great communication at all times, job done perfectly, very pleased all round.”

Helpful Report

Thank you Steven Your feedback has been warmly received. It is great to hear that you are very happy with the service we provided.

“Sean, Ami, Emma, Kelly and any other that assisted me, first just answering questions and then facilitating my actual order were extremely knowledgeable and helpful and most of all friendly. And very patient with my lack of knowledge and answered any question no matter how many times I asked it or how silly it might've been. I would recommend your services to anyone seeking a VISA. Thank you all!”

Helpful Report

Thank you Sharon for taking the time to leave your lovely review. It is very much appreciated and I shall pass your comments onto all the team involved in your order. It is always lovely to hear that all our team have processed and handled our clients documents in the professional way they should be. It will be lovely to work with you again if required.

“Excellent service provided by Nilem and Paul from start to finish.”

Helpful Report

Thank you Mark for taking the time to leave your feedback. It has been very much welcomed and I will be sure to pass your comments onto both Nilem and Paul.

“Very responsive at the start, good follow up and when I ordered, keeps me updated at the various stages of the process.”

Helpful Report

Thank you for taking the time to leave your feedback Robhin. I am very happy to hear that we processed your document in the professional and timely manner they should have been.

“I paid to have an affidavit but they forgot to do it despite my reminding them. At times, I was receiving emails from three different people regarding my quote. Seemed a tad disorganised (- the last thing you want with people handling valuable documents). As my documents had already been shipped abroad to my new employer, I was caught playing the middle man, sending emails back and forth between Vital Consular and my new employer. You would expect better considering the amount you pay.”

Helpful Report

Thank you for taking the time to leave you review, it is greatly appreciated. I would firstly like to apologise for any issues that happened with your order. Unfortunately as you have not given your name or order reference I can not look into this further.

Vital Consular is rated 4.7 based on 1,195 reviews