Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.75

4.8 Rating 1,148 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,148 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service. The online forms wouldn't take all the information needed so we had to copy them out and complete by hand and send them across. Then the information was incorrectly inserted into the official forms on several occasions so that in all we had to exchange over 40 e-mails to get things right. When we went from the Russian office to take our passports to Vitals London office there was no-one there to meet us in spite of making an appointment. The only thing Vital did right was to deliver our passports to the Belarus office and get them back to us. So £500+ for a pick-up and delivery service - extortionate.”

Helpful Report

Dear Russell, Thank you for taking the time to provide your feedback on our service. Our senior management team reviews all responses to our request for a review as we are continuously looking at ways to improve our service. I do believe that some of the emails sent during your order could have been combined to reduce the overall number of replies required. This has been fed back to the adviser that handled your case. As you can appreciate, every Visa request is usually slightly different especially if there is a transiting country so I am not surprised that there were a number of emails between us to make sure we have all the correct information to have the Visa correctly issued. Whilst you are correct that in total there were 40+ emails between us (43 to be specific), many of these were to clarify specific aspects of your situation, and to complete missing elements from your supplied application forms. I appreciate that it can be frustrating to answer questions by email, but it is essential to ensure that there are no nasty surprises when it comes to your visit overseas. The forms we provide as part of the service have been adapted from those supplied by the embassies themselves in an attempt to make certain questions clearer, and to provide guidance where none would usually exist. Our form matches the questions required by the embassy and in your case, the number of previous trips you had taken over the past 10 years extended to beyond the space available within the embassy form. We did then provide you with advice as to how to deal with this when attending the embassy interview. Whilst the fees charged may appear high at first glance, it is worth pointing out that this represents a total of 4 visas, and includes the submission fees for the Belarus transit visas (£120). Our fees include not only the submission and collection of your visas, but also checking every supporting document, completion of the embassy forms and arranging the interviews at the Russian Visa Application Centre. I am sorry that you feel that we have let you down when processing your order and thank you once again for your constructive feedback. I wish you all the best for your upcoming trip.

“I was impressed by the high level of service throughout and very quick response times to my many questions My visa was delivered before the date which I was expecting and I would recommend the service”

Helpful Report

Hi Gary Thank you for taking the time to leave your review. I am very happy to hear that you received an outstanding service from our Visa specialists and that all was completed before the date quoted.

“Very impressed with the service i received,helpful+friendly staff made what i thought would be a stressfull experience really very easy.”

Helpful Report

Thank you Karl for leaving your review, it is very much appreciated. I am very happy to see that you were impressed with how we handled your Visa process and that our team of Visa specialists were always happy to help if the requirement was there.

“Excellent service - very quick and efficient. Took the worry out of applying for the Chinese Visa”

Helpful Report

Thank you for taking the time to leave your feedback Michael. I am very pleased to hear that we processed your Visa quickly and efficiently.

“Excellent service”

Helpful Report

Hi Andrew Thank you for leaving your review in regards to the Visa we processed for you. I am very happy to hear that we gave an excellent service and will look forward to working with you again in the future if the need was required.

“It was a very helpful and efficient service which we would have struggling with as we don’t speak chinese. When we rang with any queries they were answered very reassuringly and it all went smoothly. The downside was the cost of the visa for a 14 day cruise from Shanghai to Singapore”

Helpful Report

Hi Silvia Thank you for taking the time to leave your review, it is very much appreciated. I am very please to hear that the process of the Visa ran smoothly and our team were on hand at all times to answer any queries you had. I am sorry you feel that the feel the cost of the Visa was quite costly, Unfortunately the Visa centre have a high fee for the processing of the fingerprints.

“Happy with all aspects”

Helpful Report

Hi Rodney Thank you so much for taking the time to leave your review. I am very happy to hear that you had no issues with the Visa we processed for you and look forward to working with you again in the future.

“I was generally happy with the help Given. The only disappointment was the office in London that wasn't manned at all by your staff. That devalued my expectancy and was a concern. But the job got done.”

Helpful Report

Hi Jeffrey Thank you so much for taking the time to leave your review. It is good to hear that you were happy with how we processed your Visa. Our London office does have a number of team members but unfortunately if we have to make an emergency visit to an Embassy, whoever is within the office will attend and yes, this does sometimes mean that there is no one within the office but completing our clients orders in the most timely manner is very important to Vital. There is always someone on reception to take documents or answer questions. We do look forward to working with you again in the future in the need is required.

“Vital Consular were efficient and quick. Really took all the stress out of the whole business!”

Helpful Report

Thank you Christine for taking the time to leave your feedback. I am very happy to hear that our team dealt with your legalisation and Visa process efficiently and stress free. We look forward to working with you again in the future.

“I was very disappointed with the service because I was left stranded at Heathrow, I was held up inside the terminal my concierge should have came inside the terminal to look for me, I had to £250 to get home to Newmarket”

Helpful Report

Hi Michael Thank you for taking the time to leave your review. However, I feel that you have mistaken us with a different company. Vital Consular processed your Visa, we do not offer any kind of Concierge service.

“Very Good and efficient . Always available to help sort out visa application with out any hassle”

Helpful Report

Thank you Jeremy for taking the time to leave your review. It is very good to hear that you are happy with how our team handled your Visa requirements and processed your request hassle free. We look forward to working with you again in the future.

“Excellent Professional Service. We will definitely use Vital Consular again in the future.”

Helpful Report

Hi Sam Thank you for taking the time to leave your review. It is very good to know that you were happy with how we undertook and processed your Visa and we look forward to working with you again in the future.

“Excellent service and kindly staff”

Helpful Report

Thank you Abdullaziz for taking the time to leave your review. I am very pleased to hear that you were happy with the way we processed your Visa.

“Helpful and efficient”

Helpful Report

Thank you David Your review has been warmly received and very much apprecaited.

“THE SERVICES I RECEIVED IN TRYING TO GET A SPANISH VISA WAS ABSOLUTELY AMAZING.STAFF WAS ALWAYS QUICK TO RESPOND ANS ANY ENQUIRES WERE WELL DEALT WITH WITH NO HESITATION.THANKS FOR YOUR HELP.”

Helpful Report

Hi Nana Thank you so much for taking the time to leave your review. I am so happy to hear that we dealt with your Visa requirements quickly and efficiently and we look forward to working with you again in the future.

“I would like give feedback it’s vest service ever I get”

Helpful Report

Thank you for taking the time to leave your review Archana I am very happy to hear that process of your visa by our Visa specialist was undertaken and finalised in the professional way it should have been.

“Very helpful, prompt responses and friendly approach. Thankyou”

Helpful Report

Thank you Heather. Your review has been very much appreciated.

“Very genuine service, no second thought to use VitalConsular again. Highly recommended their service. Very fast and accurate.”

Helpful Report

Thank you for taking the time to leave your review Danushka. It is great to hear that you would use our service again if the need was required and that you would not hesitate to recommend us to others.

“I can not fault this service - from start to finish I knew what was happening and what the next stage was... a completely stress free service that delivers what it says on the tin!”

Helpful Report

Thank you Justin for taking the time to leave your review. It is very much welcomed and appreciated. I am very happy to hear that the service we provided was what was intended and was stress free, We do pride ourselves on taking the stress out of it all for our clients.

“Excellent service and consultants are readily available to assist clients.”

Helpful Report

Hi Ernest Thank you for your review. I am happy to hear that our team were always happy to help when the need was required.

Vital Consular is rated 4.8 based on 1,148 reviews