Page 3 of 3 for Vital Consular Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.48 out of 5

About Vital Consular:

Consular specialist providing document legalisation and travel visa services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park
Technology Drive

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Vital Consular 5 star review on 28th August 2020

Marwa G

Vital Consular 1 star review on 8th June 2021

Yannick

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I hope the contactor not always change which will be more convenient to us.THanks”

Hi Jiang. Thank you for your feedback. I apologise if it was not convenient to deal with a number of the team. We do try and make the service as convenient for our clients as possible. We have a team who deal with the initial order or any initial questions and then once the order has been agreed we then have another team who deal with the receiving of the documents right through to completion. I have taken your comments on board.

“Helpful staff and were great at finding a work around when a complication arose, however the process took a lot longer than predicted, even when taking the complication into consideration.”

Thank you for your review Alison. It is good to hear that we found an alternative way to legalise your document. I apologise that we took a little longer than expected, we do try and complete all legalisation in a timely and efficient manner.

“Very good service, a bit pricey but you get what you pay for. Regular status updates received throughout from knowledgeable staff.”

Thank you Mark for your feedback. I am happy to hear that you received a great service from all at Vital and that you were kept up to date throughout the legalisation process with our automated emails.

“charge is excessive for the job”

Thank you for your feedback Adam As a company we do aim to provide the service at the most competitive price available. Document legalisation can be expensive but we believe you would not find the services we provided at a cheaper price for the same speed and quality.

“Speedy, accurate responses, professional service, just be careful about the difference between billing and correspondence addresses. Use a courier that telephones clients before delivery. Despite the fact that I sent written requests & made telephone calls to the delivery company asking that the courier call me or I be allowed to call him, I was told that couriers do not call or receive calls.”

Hi Jacqueline Thank you for your feedback. Apologies if there were some confusion with the billing and shipping address. The courier we use does ask for a contact telephone number for the recipient and in most cases does call prior to attending.

“Excellent speedy service with especially helpful, understanding and polite workers. Shame it is so pricey”

Hi Annette. Thank you so much for your kind words

“Very easy to use service. Took some time getting my certificate back from the UAE embassy but all the Vital staff that I spoke to were very helpful. They even switched the delivery address at late notice to help me out. Would highly recommend the service.”

Thank you for your review Nicholas We are pleased to have helped with your legalisation process and I am happy to hear that we amended the delivery address to assist further. Good luck in the UAE.

“Services are timely. Response from customer care is very good. I am quite happy with services but charges is little higher end.”

Hi Naveen Thank you for you for your review and feedback We do try and keep our costs competitive within the marketplace

Vital Consular is rated 4.74 based on 672 reviews