Vital Consular Reviews

Name: Vital Consular
Address: Unit 35, Batley Business Park, Technology Drive, Batley, Batley
Rating: 4.75

4.8 Rating 1,108 Reviews

94 %

of reviewers recommend Vital Consular

Company Reviews

Metrics

Info

4.8

Based on 1,108 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Vital Consular:

Consular specialist providing document legalisation and translation services. Take advantage of our huge database of knowledge on how to get these processes completed quickly and efficiently.

Powered by a highly experienced team of global staff who care as much about your requirements as you do, we are definitely not the cheapest, but consistently delivering a quality service needs expert staff that know what they are doing.

Save your precious time and money by letting us handle these complicated processes for you.

Visit Website

Phone:

03300881142

Email:

sales@vitalconsular.com

Location:

Unit 35, Batley Business Park,
Technology Drive,
Batley
Batley
WF17 6ER

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Vital Consular 5 star review on 21st August 2022

Irene A

Vital Consular 1 star review on 8th June 2021

Yannick

Vital Consular 5 star review on 28th August 2020

Marwa G

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Super good service ✌️🙌”

Helpful Report

Dear Aman, thank you so much for your taking the time to leave your review. Your kind words, "Super good service ✌️🙌," made our day! We strive to provide top-notch services to our customers, and your positive feedback reassures us that we are on the right track. We truly appreciate your support and trust in our service. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.

“Very good service overall. Did request a document which they already had but other than that, pleased with the service and overall time involved”

Helpful Report

Paula, Thank you so much for taking the time to leave your review. We are delighted to hear that you had a very good overall experience with our service. We apologise for any confusion regarding the document request; however, we are glad that it did not overshadow your satisfaction with the service and overall time involved.

“An excellent service in an area I was unfamiliar with so the availability to clarify things via phone was most helpful. The speed of service very impressive. I have already recommended your service to other expats on the Costa Blance.”

Helpful Report

Thank you for taking the time to leave your review Dave. We couldn't be happier to hear that our service was excellent, especially in an area you were unfamiliar with. We understand the importance of clarity, which is why our phone support was available to assist you throughout the process. We are delighted that our speed of service left a positive impression on you. Your recommendation to other expats on the Costa Blanca means the world to us. If there's anything else we can do to assist you or your friends in the future, please don't hesitate to reach out.

“Easy and efficient. They even delivered to my overseas address via DHL. Would use them again”

Helpful Report

Thank you Nuira for taking the time to leave your review. We take great pride in delivering a seamless experience to our customers and it warms our hearts to know that we succeeded with you. We're delighted that we were able to accommodate your overseas address and ensure a smooth delivery to you through DHL. Your satisfaction means the world to us, and we're grateful for the opportunity to serve you.

“Very disappointing. Requested they send me a scanned copy before sending documents but they did not. Requested update and they told me it was not ready yet, but same day it was delivered to someone, but not my address as requested in order. They are not responding to my emails. I still have no idea where the documents are, all for the price of £480.”

Helpful Report

Thank you Aiden for taking the time to leave your review. I am sorry for the error with your order. I have checked the email correspondence and it does seem that we have mailed your paperwork back to your UK address that you initially opted for at the point of payment. I can see that you emailed advising that you were leaving that address on a specific date and to send to an alternative address and the system was not updated accordingly. I am very sorry. Looking at the emails it does look like every request you have sent has been replied but please do get in touch and let me know if you feel they have not and we can go through them. I apologies for any inconvenience caused.

“Lack of communication, consistent errors made, still not received documents after months and months of waiting.”

Helpful Report

Thank you Victoria for taking the time to leave your review. I have checked your order and email correspondence and I can see that we received all the required paperwork on the 16th July and we then dispatched your completed paperwork on the 8th August. I can see there were some confusion initially as when we issued the quotation we issued it to your overseas country you were relocation to but when you made the payment you entered a UK address instead. I do hope this places your mind at ease

“Needed a document certifying and then apostille from FCDO - done on time and much quicker than going direct to FCDO”

Helpful Report

Thank you Richard for taking the time to leave your review. We are thrilled to hear that we were able to assist you efficiently with certifying your document and obtaining an apostille from FCDO. Our team works diligently to ensure a streamlined and prompt service, so it's fantastic to know that we were able to deliver quicker results compared to going direct to FCDO.

“My partner and I purchased the 10-day legalization package for our documents on 11/06/2024. Unfortunately, I didn't receive my documents until 26/07/2024. Although I sent my passport a bit late on 27/06/2024, it still took the company nearly a month to process and return my documents. I was leaving the country on 22/06/2024, so I didn't get my documents in time. I kindly asked if they could send me PDF versions to mitigate the inconvenience. Two staff members confirmed via email (which I have proof of) that they would send the PDFs. However, a week later, they informed me I would need to pay for the PDFs and refused to send them without payment. I do not recommend this service and will not be using them again. Very inconvenient company.”

Helpful Report

Hi there. I can see that this is the second review you have left in regards to the same order. We have been in contact via email. Please see below the email reply Thank you for taking the time to leave your review. We have both been in communication via email. Please see below the email response. 14/6/24 - Vital Consular received your paperwork and when your paperwork was booked onto the system we requested a scan of your passport so we could start the process. 27/6/24 - The passport scan was received As you had sent a police check that had to be processed on the original document you were advised that if you wanted your qualifications to be processed as a certified copy then we would not be able to do all the documents under one cover sheet. However, if you were happy for your qualifications to be processed as their originals we could process all your documents under the one cover sheet saving you fees. 07/7/2024 - You confirmed you were happy to process all your original documents under the one cover sheet. 08/7/2024 - As we now had everything we required to start the process your order was started. 25/7/2024 - Your order was dispatched to you Vietnam Express process is a 2-3 weeks processing time and based on this your order end date was due on 29th July if we base it on the 3 weeks. I am sorry that you are feeling frustrated with the service but the processing time does not and can not start until we have all the documents and information required so unfortunately even though we did receive you paperwork on the 14/6/24 we were unable to start the process. In regards to the scan, I can see that Toby did offer to forward the scan when the documents were completed but I cant see where this was sent so I apologise for that. I have attached the scan to this thread. I do hope the above places your mind at ease that we processed your order as quickly as we could once we had all the relevant information to do so. Kind regards

“Delivered on time thanks”

Helpful Report

“Excellent service- I can't recommend Vital Consular highly enough- super, efficient friendly service.”

Helpful Report

“The service provided for documentation legalisation was second to none. The staff were kind and accommodating throughout the whole process. Best of all, the regular updates when documents passed from one stage to another always kept me in the loop. This was a huge relief, especially when the original documents are one of a kind and deadlines need to be met.”

Helpful Report

“Emma was very good at viral consular, kept me updated and did everything I asked, which resulted my partner also using this service 10/10”

Helpful Report

“Terrible. Waited around a month for a 10 day service. Staff were friendly over email and seemed to be helpful. But diddnt stick to what they said at all. I ended up having to leave the country without my documents. Vital could not even send me a pdf which they said over email they would then told me I had to pay, which I hands down refused. Do not use vital.”

Helpful Report

Thank you for taking the time to leave your review. We have both been in communication via email. Please see below the email response. 14/6/24 - Vital Consular received your paperwork and when your paperwork was booked onto the system we requested a scan of your passport so we could start the process. 27/6/24 - The passport scan was received As you had sent a police check that had to be processed on the original document you were advised that if you wanted your qualifications to be processed as a certified copy then we would not be able to do all the documents under one cover sheet. However, if you were happy for your qualifications to be processed as their originals we could process all your documents under the one cover sheet saving you fees. 07/7/2024 - You confirmed you were happy to process all your original documents under the one cover sheet. 08/7/2024 - As we now had everything we required to start the process your order was started. 25/7/2024 - Your order was dispatched to you Vietnam Express process is a 2-3 weeks processing time and based on this your order end date was due on 29th July if we base it on the 3 weeks. I am sorry that you are feeling frustrated with the service but the processing time does not and can not start until we have all the documents and information required so unfortunately even though we did receive you paperwork on the 14/6/24 we were unable to start the process. In regards to the scan, I can see that Toby did offer to forward the scan when the documents were completed but I cant see where this was sent so I apologise for that. I have attached the scan to this thread. I do hope the above places your mind at ease that we processed your order as quickly as we could once we had all the relevant information to do so. Kind regards

“Second or third time I have used these guys and, once again, very happy with the quality of service and customer communication.”

Helpful Report

Dear Scott, Thank you so much for taking the time to leave your review We greatly appreciate your feedback and are thrilled to hear that you have chosen our services for the second or third time. Your continuous trust in us means a lot. We are delighted that you found our service and customer communication to be of high quality. Providing an exceptional experience for our customers is our top priority, and receiving positive reviews like yours serves as a great motivation for our team.

“I was really happy with the service I received from Vital Consular, they were professional at all levels. Thank you.”

Helpful Report

Thank you Susan for taking the time to leave your review. Our team strives to be professional at all levels, and it's wonderful to know that we met your expectations. Your kind words mean a lot to us, and we appreciate you taking the time to share your positive experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out to us.

“Have used vital consular twice to get documents attested for the UAE and received great service both times. They keep you updated after each step is processed and when your documents are ready.”

Helpful Report

Dear Kamakshi, Thank you so much for taking the time to leave your review. At Vital Consular, we strive to offer excellent customer service and ensure that our clients are kept well-informed throughout the process. We understand the importance of staying updated after each step, as well as the anticipation of knowing when your documents are ready.

“Trustworthy . Reliable. There was just one point however where I was not receiving updates and had to email to ask for them.”

Helpful Report

Thank you Irene for taking the time to leave your review. We sincerely apologize for any inconvenience caused by the lack of updates. We understand that this may have been frustrating for you. We strive to provide excellent customer service, and your feedback will help us further improve our communication procedures.

“Excellent service and very quick. Very kind sales agents and fast response time.”

Helpful Report

Dear Amy, Thank you so much for taking the time to leave your review We are delighted that our team of sales agents could assist you with kindness and that our response time met your expectations. Providing exceptional service and prompt responses are our top priorities, and we are glad to know that we delivered on both fronts.

“Excellent service, kept informed of the progress of the attestation.”

Helpful Report

Dear Elaine, Thank you so much for taking the time to leave your review We understand the importance of keeping our clients informed throughout the attestation process, and we are glad that we were able to meet your expectations in this regard.

“Thank you Vital Consular for the provided services. Great job, and I received the documents a bit earlier than expected. The courier though for the transfer of the documents (England >to Greece= 40 pounds) was a bit pricey.”

Helpful Report

Thank you so much for taking the time to leave your review We're glad to know that you received your documents earlier than expected - great job to our team! We understand your concern about the courier fees for the transfer of the documents from England to Greece. We continually strive to offer competitive pricing while ensuring the safe and timely delivery of your important documents.

Vital Consular is rated 4.8 based on 1,108 reviews