Vital Parts Reviews

Name: Vital Parts
Address: Unit 17 Palace Industrial EstateBircholt Road, Maidstone
Rating: 4.73

4.7 Rating 2,999 Reviews

94 %

of reviewers recommend Vital Parts

4.7

Based on 2,999 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Vital Parts:

We are a friendly and innovative Plastic, Rubber & Metal Components company based in Maidstone, Kent. Supplying a wealth of standard and bespoke products for use in a number of Industries from Automotive to Hospitality.

We operate online through our ecommerce store, offering free samples, next day delivery and complimentary 3-4 day delivery on every single order.

Visit us today at https://www.vital-parts.co.uk

Visit Website

Phone:

01233713581

Email:

customerservices@vital-parts.co.uk

Location:

Unit 17 Palace Industrial EstateBircholt Road
Maidstone
ME15 9XU

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Vital Parts 5 star review on 21st March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient and everything was in stock and delivered promptly.”

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“Parts were a perfect fit and received in a timely manner. Would repeat order when required.”

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“Excellent service and advice. The representative that I spoke to was incredibly helpful and was able to advise me on the product range as well as offering ideas for other suitable products that I could use for my purposes. Very helpful staff and easy to do business with.”

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“I consider myself fortunate to have purchased replacement feet for an old Office World desk. The feet were better than the originals because of wider pads, but with the same screw length and thread size.”

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“Great to find some much needed obscure parts. Quick and easy transaction.”

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“My order arrived when promised and was perfect for the purpose I intended. Will certainly use Vital Parts again 👍”

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“Quick service and no dramas! Exactly as ordered. Many thanks 👍👍”

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“Simple process on line for ordering. Very clear description of products and sizes. I then received a call explaining that one off my orders was not available at the moment in rubber company, but available in silicon. I accepted the product and she told me they would dispatch my order that same day. 2 days later my order arrived on my door step.Great service. Very Happy . Many thanks.”

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“Exactly what I wanted -delivery time amazing came the next day as promised. Really making a difference to my husbands confidence when using his stick. Great product -great service . thankyou.”

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“Website is easy to navigate, fast delivery and the correct part. Great service.”

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“Ordered online, website was easy to navigate and use. Faultless payment system and excellent packaging and delivery time. Very happy to continue using Vital Parts for product sourcing.”

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“good except probably a bite late du to the custom .”

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“Really helpful and delighted with the prompt service.”

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“Speedy, accurate, efficient and helpful”

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“Order was delivered promptly and were of excellent quality. They also fitted perfectly”

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“Really helpful with alternatives to get me the right product. Delighted with the service.”

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“One of the two items I ordered was out of stock so someone from Vital Parts 'phoned to let me know and to offer an alternative. Items were delivered the next day. Good quality, good price, and fantastic service!”