Viking Tapes Reviews

Name: Viking Tapes
Address: Unit 34 Bidavon Industrial Estate, Waterloo Road, Bidford on Avon, Warwickshire
Rating: 4.55

4.6 Rating 684 Reviews

89 %

of reviewers recommend Viking Tapes

4.6

Based on 684 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 86%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

(0) 1789 774 244

Email:

sales@vikingtapes.co.uk

Location:

Unit 34 Bidavon Industrial Estate,
Waterloo Road,
Bidford on Avon
Warwickshire
B50 4JN

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Viking Tapes 5 star review on 19th November 2023

Viking Tapes 5 star review on 14th June 2021

Gordon Macrae

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracking via the shop app not the best”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We apologize for any inconvenience caused by the tracking experience. We use DPD/TNT for our deliveries, and they typically email the tracking information directly to our customers. We're sorry if you did not receive this. Please feel free to contact us directly, and we'd be happy to assist you with your tracking details. Your satisfaction is important to us, and we appreciate your understanding.

Posted 5 months ago

“Customer sales woman wrote a load of nasty and sarcastic nonsense when I emailed to complain about a garbage so called all weather tape manufactured by them. I think she must be about five years old. Garbage product made by idiots.”

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Posted 7 months ago

Hi Stella, I have investigated your comments and can see from our e mail logs that we have not received or responded to any e mails from your e mail address. It maybe you have the wrong Company. The Viking Team

Posted 7 months ago

“Delivery was quick and communication excellent”

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Posted 7 months ago

Thank you for your Kind words, We're delighted to hear you had an excellent experience with us! We look forward to serving you again soon.

Posted 5 months ago

“I’ve never had to order this type of product before. Think it’s aimed at businesses. £9 for delivery was more than the tape. It also took days to dispatch as it had to be cut from a roll. A small roll of tape came in a large ish box, which then had sellotape rapped around it. Difficult to get into and recycle. Not used the tape yet. I wouldn’t have ordered it due to the high postage costs but it was recommended.”

Helpful Report

Posted 8 months ago

Thank you for your feedback. We appreciate you sharing your experience and understand your concerns about the delivery charges and packaging. Our aim is to provide high-quality products and service, and we're sorry to hear that the packaging and dispatch time didn't meet your expectations. We take your comments seriously and will review our packaging to see if we can make any improvements. We're glad you received the product, and we hope it meets your needs once you start using it. If you have any further questions or need assistance, please don't hesitate to contact us.

Posted 5 months ago

“Fast reliable service everytime.”

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Posted 8 months ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!

Posted 5 months ago

“Not delivered. As I've not received my order, three weeks after placing it, I cannot review the product. What I can say is that DPD appear to have lost my order and despite four emails to Viking they have not been able to track down my order and my project is now being held up. I'm not happy.”

Helpful Report

Posted 8 months ago

Hi Jeremy Many thanks for letting us know about your frustrations, we have looked into this at our end and my colleague is going to get in touch with a full explanation and solution. My apologies for the issue this has caused you and thank you for bringing this to our attention. Many Thanks. Mel

Posted 8 months ago

“Excellent service all round. Price good, quick to post out, very well packaged. This is not my first order and wont be my last. Thank you.”

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Posted 9 months ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!

Posted 5 months ago

“Always order from them, and say goods in stock, but then get an email to say out of stock and takes 2 weeks to deliver. So be prepared and plan ahead if tapes etc. needed. No really good service, espically if you have to pay for delivery.”

Helpful Report

Posted 9 months ago

Hi and many thanks for letting us know about your order experience and the issues with your delivery. My apologies for this, we do try and keep everything in stock but due to the large number of products in the range, it isn't always possible. I am sorry that your order was disrupted due to this. Many Thanks. Mel

Posted 9 months ago

“Stock levels are wrong. My last 3 separate ordered I’ve waited nearly a month for!”

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Posted 10 months ago

Hi, Thank you for your review. I am sorry that you have had such a frustrating experience, we have been working hard to resolve our delivery delays and keep in touch regarding delays. We believe things have now improved. Thank you for bringing this to our attention. Many Thanks Mel

Posted 10 months ago

“They sent the correct product. However, the delivery was shockingly slow (many weeks). There was no indication at time of ordering that they expected such a delayed delivery and little communication during the very long wait.”

Helpful Report

Posted 10 months ago

Hi James and thank you for your review. I am sorry that you have had such a frustrating experience, we have been working hard to resolve our delivery delays and keep in touch regarding delays. We believe things have now improved. Thank you for bringing this to our attention. Many Thanks Mel

Posted 10 months ago

“Great service as always, Thankyou”

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Posted 10 months ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!

Posted 5 months ago

“After waiting several weeks for delivery the wrong items were received. Still waiting to here when this will be rectified.”

Helpful Report

Posted 10 months ago

Hi and thank you for your review, so I can look into this further please may I have your VT order confirmation number. I can then give you an update on how we are rectifying this for you. I am sorry that you have had such a frustrating experience, we will do all we can to resolve it. Many Thanks. Mel

Posted 10 months ago

“Very helpful guidance”

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Posted 11 months ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!

Posted 5 months ago

“The product is perfect. Even though there was a stock issue, they kept me informed and delivery was made as soon as it was possible. Very pleased.”

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Posted 1 year ago

Thank you so much for your kind words! We're thrilled to hear you had a great experience. Looking forward to serving you again!

Posted 5 months ago

“Ordered on 22 Aug, paid- still not received the order”

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Posted 1 year ago

Thank you for your feedback. We've had a tough few weeks during which we have made some change to our operations to improve our business for the future. We all appreciate our customers' current frustrations and we apologise that we've not been able to respond as we would have liked. We're coming out of this funk and can see normal levels of service are returning quickly and we'll get back to the old Viking ways soon. I will ask the team to give you an update on your outstanding order. The Viking Team.

Posted 1 year ago

Hi, I just wanted to update you on your delivery, I can see that you e mailed us on Friday 19th with the following 'My apologies, this order has in fact been delivered (was delivered to the mill’s postal room)'. We are so pleased that your order was in fact with you, albeit in your postal room. Thanks again for bringing this to our attention and I'm pleased that the situation was resolved on Friday. Many Thanks. The Viking Team

Posted 1 year ago

“EXCELLENT SELECTION AND DELIVERY TIMES”

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Posted 1 year ago

We really appreciate your feedback! It’s always a pleasure to hear that our customers are happy and we look forward to serving you again soon.

Posted 5 months ago

“Simple online order process with clear indication of what they had in stock. Good packing and delivery quicker than I expected.”

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Posted 1 year ago

“Very good product the was used too stick back from on wardrobes no problem with delivery”

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Posted 1 year ago

“Big variety of tapes and immediate shipment. The best.”

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Posted 1 year ago

Viking Tapes is rated 4.6 based on 684 reviews