Viking Tapes Reviews

Name: Viking Tapes
Address: Unit 34 Bidavon Industrial Estate, Waterloo Road, Bidford on Avon, Warwickshire
Rating: 4.55

4.6 Rating 676 Reviews

89 %

of reviewers recommend Viking Tapes

4.6

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

Visit Website

Phone:

(0) 1789 774 244

Email:

sales@vikingtapes.co.uk

Location:

Unit 34 Bidavon Industrial Estate,
Waterloo Road,
Bidford on Avon
Warwickshire
B50 4JN

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Viking Tapes 5 star review on 19th November 2023

Viking Tapes 5 star review on 14th June 2021

Gordon Macrae

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracking delivery has to be done through a third party app which I am not prepared to do”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We understand your concerns about tracking deliveries. Please note that we use DPD and TNT, and both carriers send tracking information directly to our customers via email. We appreciate your understanding and are here to help if you need further assistance.

Posted 3 months ago

“Firstly, very expensive post & packaging prices. Secondly placed order and then informed of a delay. Would not use Viking again.”

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Posted 4 months ago

Thank you for taking the time to leave a review. My apologies that your item was not in stock. We are experiencing delivery delays due to the current economic situation which we are trying our best to manage.

Posted 4 months ago

“Tracking via the shop app not the best”

Helpful Report

Posted 4 months ago

Thank you for your feedback. We apologize for any inconvenience caused by the tracking experience. We use DPD/TNT for our deliveries, and they typically email the tracking information directly to our customers. We're sorry if you did not receive this. Please feel free to contact us directly, and we'd be happy to assist you with your tracking details. Your satisfaction is important to us, and we appreciate your understanding.

Posted 3 months ago

“I’ve never had to order this type of product before. Think it’s aimed at businesses. £9 for delivery was more than the tape. It also took days to dispatch as it had to be cut from a roll. A small roll of tape came in a large ish box, which then had sellotape rapped around it. Difficult to get into and recycle. Not used the tape yet. I wouldn’t have ordered it due to the high postage costs but it was recommended.”

Helpful Report

Posted 6 months ago

Thank you for your feedback. We appreciate you sharing your experience and understand your concerns about the delivery charges and packaging. Our aim is to provide high-quality products and service, and we're sorry to hear that the packaging and dispatch time didn't meet your expectations. We take your comments seriously and will review our packaging to see if we can make any improvements. We're glad you received the product, and we hope it meets your needs once you start using it. If you have any further questions or need assistance, please don't hesitate to contact us.

Posted 3 months ago

“Always order from them, and say goods in stock, but then get an email to say out of stock and takes 2 weeks to deliver. So be prepared and plan ahead if tapes etc. needed. No really good service, espically if you have to pay for delivery.”

Helpful Report

Posted 7 months ago

Hi and many thanks for letting us know about your order experience and the issues with your delivery. My apologies for this, we do try and keep everything in stock but due to the large number of products in the range, it isn't always possible. I am sorry that your order was disrupted due to this. Many Thanks. Mel

Posted 7 months ago

“They sent the correct product. However, the delivery was shockingly slow (many weeks). There was no indication at time of ordering that they expected such a delayed delivery and little communication during the very long wait.”

Helpful Report

Posted 8 months ago

Hi James and thank you for your review. I am sorry that you have had such a frustrating experience, we have been working hard to resolve our delivery delays and keep in touch regarding delays. We believe things have now improved. Thank you for bringing this to our attention. Many Thanks Mel

Posted 8 months ago

“Ordered on 22 Aug, paid- still not received the order”

Helpful Report

Posted 10 months ago

Thank you for your feedback. We've had a tough few weeks during which we have made some change to our operations to improve our business for the future. We all appreciate our customers' current frustrations and we apologise that we've not been able to respond as we would have liked. We're coming out of this funk and can see normal levels of service are returning quickly and we'll get back to the old Viking ways soon. I will ask the team to give you an update on your outstanding order. The Viking Team.

Posted 10 months ago

Hi, I just wanted to update you on your delivery, I can see that you e mailed us on Friday 19th with the following 'My apologies, this order has in fact been delivered (was delivered to the mill’s postal room)'. We are so pleased that your order was in fact with you, albeit in your postal room. Thanks again for bringing this to our attention and I'm pleased that the situation was resolved on Friday. Many Thanks. The Viking Team

Posted 10 months ago

“The product is ok but I am really disappointed by the fact you no longer ship abroad. This is my last purchase with Viking Tapes”

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Posted 2 years ago

“We have not requested you to supply us with printed tape”

Helpful Report

Posted 2 years ago

Hi and thank you for your review. I have looked into your order and it was for a pack of double-sided sheets. These were ordered on 24th October, dispatched the same day and DPD delivered on the 25th. Please let me know if you have received printed tape in error, however I can't see any record of that at our end. If you need further clarification please do not hesitate to contact us on 01535 610373 and quote VT64851. Many Thanks The Viking Team

Posted 2 years ago

“Ordered it on Friday, a week later we still haven't received it, and it now says between 4:45, and 5:45 so maybe not even delivered today as we close at 5. Won't order again from here just get from amazon.”

Helpful Report

Posted 2 years ago

Good Afternoon Robert. Thank you for letting us know about your experience with DPD. We have checked and can see they made a failed delivery attempt and then a successful one yesterday so you now have your tape. My apologies for this, it left us in good time but unfortunately the delay was out of our hands. Thank you for your patience and understanding. The Viking Team.

Posted 2 years ago

“They recommended a tape that didn't match the spec I put in my online request. Only found out after spending over £40 on something that isn't any use to me. Went directly to 3M instead. My fault I suppose for not double checking, but hey I'm not a "tape" expert.”

Helpful Report

Posted 4 years ago

“Waste of time. Ordered two tapes. None received. Email is vague and unspecific - presumably both tapes were out of stock? No follow up. "Due to our large product range it is not always possible to keep all products, sizes and colours in stock. Currently we do not have an item on your order in stock and available for immediate despatch, we apologise for this inconvenience."”

Helpful Report

Posted 4 years ago

Good Morning Peter. Thank you for taking the trouble to leave a review and for the seperate e mail to our Directors Patricia and Colin. I can confirm that we received your order at 9.37am on Thursday 6th January. At 10.38am that same day we e mailed you to communicate a delay in stock. As we did not receive a response we kept your order on back order until stock was available. Due to your review we assume you no longer require your order so have issued a full refund to the method of payment used. Kind Regards. Melanie

Posted 4 years ago

“Waited weeks and weeks for my order. Not your fault. Just a symptom of the shutdown due to inflation. I got my order though.”

Helpful Report

Posted 4 years ago

“None of the items required were in stock No message to say how long they would be out of stock. By the time they arrived I had sourced elsewhere.”

Helpful Report

Posted 5 years ago

Good Afternoon. Thank you for your feedback and I am sorry that you did not receive our out of stock message. I have checked our system and can see the e mail left us on Monday 1st March having received your order on Saturday 27th Feb. On occasion the e mails can get caught up in spam filters or end up in junk. If you would like to return the delivery for a full refund, including carriage, if it is not required any longer please let me know via mel@vikingtapes.co.uk and I will sort that out for you. Kind Regards. Melanie

Posted 5 years ago

“The first sealing tape arrived after a few days however we are still awaiting the velcro tapes and it has been 3 weeks. I am told we should receive them next week so I am unable to review at present review these products. Certainly if I knew the velcro would take this long I would not have placed the order which is holding up completion of the project now.”

Helpful Report

Posted 5 years ago

Good Morning Kevin Thank you for bringing this to our attention and I apologise for the delay with the final part of your order. Velcro is manufactured in Spain and we are experiencing problems getting product in (and out) of Europe due to the port situation created by the new legislation caused by Brexit. We are working hard to resolve this and I am pleased to report we have product due any day, my thanks for your patience. Kind Regards. Melanie

Posted 5 years ago

“Unfortunately the condition of the tape made it virtually unusable with the majority of the adhesive sticking to the layer below. Looks like the role has been crudely cut in half . Given the cost of the tape and the high price for shipping . I can’t recommend the service Viking tapes provided or the quality of the tape.”

Viking Tapes 2 star review on 17th December 2020

Helpful Report

Posted 5 years ago

Good Morning Mark. Thank you for your review and bringing this to our attention. Clearly this is not acceptable and thankfully very rare given the amount of products we convert. I am only sorry that you did not tell us about it directly, rather than via a review, as we would have issued an immediate replacement. As we are dealing with this retrospectively the very least we can do is offer you a full refund which will be in your bank today. Please in future if you have any issues with our products just pick the phone up, our number is 01535 610373 and our Customer Care team will handle any issues/inquiries/requests immediately. That's what we are here for. Kind Regards. Melanie Bennett. MD.

Posted 5 years ago

Refund in full issued 10am 18.12.20.

Posted 5 years ago

“Good tape, poor service. Tape was in stock when ordered, but out of stock when order was confirmed. took over 2 weeks to arrive.”

Helpful Report

Posted 5 years ago

“Took forever to arrive and was promised refund of next day postage which I paid for. Never received it. Tape took 6 weeks!!”

Helpful Report

Posted 6 years ago

Dear Dr Farnworth. Thank you for leaving us a review and I am sorry that you were disappointed with our service. We experienced extreme shortages of this product due to the Pandemic and the demand it created for marking out safe floor spaces. We did the very best we could to keep stock coming in but demand outweighed supply. It was very much an unprecedented situation and every other supplier experienced the same issues. Your order was sent on a next day service as requested and as soon as the stock was available, but I have requested Accounts refund back to the standard delivery as a good will gesture. Kind Regards. Melanie

Posted 6 years ago

“The tape arrived on tine no problem and was cheaper than else where, problem is it’s not really painters tape and it’s pulled all the paint from the new walls and left me with 2 days of sanding and filling, and another day of painting to put it right. I wouldn’t use this tape to mask. Gutted.....”

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Posted 6 years ago

“Poor quality and not as advertised!!!!!!!!!!! Although contact with Viking was good they have not resolved the problem.”

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Posted 6 years ago

Viking Tapes is rated 4.6 based on 676 reviews