Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,053 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My perfectly functioning boiler was serviced by a Viessmann engineer (for £136) and then immediately stopped working and gave fault codes, literally hours after the service. To come back and ‘fix the problem’ they want another £350 from me!!!! Yes, to fix a problem caused by their service! Avoid avoid avoid.”

Helpful Report

“No problem getting the Viessman installed but try to get someone when you need a repair. NO ONE will call back, NO ONE from VIESSMAN responded to my emails. Furnace works fine when it is 40 degrees out, but once it gets below freezing it is useless. Have the thermostat, which is new, cranked up to 85 and it is just barely registering 60 in the house. I would NOT recommend this product only because you cannot get anyone to work on it once it is installed.”

Helpful Report

“My combi boiler was fitted at the end of December 2020. It failed on 21st Jan 2022. Viessman arranged for an engineer to solve the problem the following Tues. He was temporarily successful, but after 3 or 4 hours it failed again. After long waits on the telephone I spoke to an operative who sent me an email stating that an engineer would ring me between 8 00 and 10 00 am Friday. It didn't happen. I have spent the day emailing and phoning and listening to promises that they would ring back. That hasn't happened either. Now I am again stuck on the telephone waiting for someone to answer. I am horrified that a supposedly reputable firm treats its customers with such contempt. I may add that I am almost 80 years old and feel the cold badly. Desperately bad service. You should be ashamed.”

Helpful Report

“Shame on you Viessaman. I have a Viessaman boiler and I am still paying for it. I have had constant issues with it, leaking boiling water, leaking boiling rusty water etc, unfortunately I have voided the guarantee due to covid restrictions I have not been able to have the boiler serviced. When I rang gas safe engineers in my area, no one would touch it! My boiler gave up the ghost last week, the customer service team were able to use their psychic powers to diagnose the problem over the phone. I am on the heart transplant list, with rapidly failing heart and organs, the customer service call handler spoke to me in a condescending manner when I explained my predicament, so I'm now left with no heating or water in the middle of January. Their stance and attitude towards a terminally ill person is moraly reprehensible.”

Helpful Report

“The boiler and new system work well and that hopefully continue. Just hoping it is energy efficient.”

Helpful Report

Tank you for your feedback Alan, glad you are happy with your Viessmann boiler.

“We had to make a decision about which boiler to choose and settled for a Viessmann. The choice has been great as the boiler performs well.”

Helpful Report

Good to hear all is well Mrs Renate, thank you for the rating.

“Fantastic service, cannot say more. Thank U””

Helpful Report

Good to hear all is well Alan, thank you for your review. Really appreciated.

“Seems to be working well I need to understand how to adjust for time & temperature .”

Helpful Report

Hi Alfred If you need any advice to help you understand the settings please contact Viessmann's Technical department: 01952 675070 technical-uk@viessmann.com Kind regards Viessmann

“quiet and efficient”

Helpful Report

Alan, what we expect from a Viessmann boiler, thank you for the feedback.

“The new update in the summer wasn't understood by viessmann engineers. It took months for the Eco mode to be introduced. Before that it was impossible to have water heating on anything but constant, which was extremely expensive. Now I use the Eco mode I have better control of costs. Viessmann sent an engineer who had no clue how to work the new software. 4 months later, the Eco mode appears on the app and problem solved. If not for the permanent 'on' issue, this boiler is simply outstanding.”

Helpful Report

“Had no problem so far apart from the mobile thermastat”

Helpful Report

Thank you for the feedback, you can always call our Technical Team on 01952 675070 to discuss any issues you may have.

“Excellent heat output. Easy to use controls. House is warmer than ever. 35kw great size for 3 stoery house.”

Helpful Report

Thank you Mrs Lesley, we do appreciate your feedback and rating, glad you are happy with the Viessmann boiler.

“Great boiler, but the instructions for use are really poor. Really difficult to just set the heating to come on quickly. It is not intuitive. Badly designed by someone who thinks everybody understands. Try and make it simpler please!!!!!!”

Helpful Report

Hi Andrea Sorry to hear you are struggling with the settings on your boiler. Please contact the Technical department who can talk you through what you need to do: 01952 675070 technical-uk@viessmann.com Kind regards Viessmann

“Boiler installed by Chris Sullivan works without problems… looking forward to seeing efficiencies of having a new boiler translate into reduced gas usage..”

Helpful Report

Thank you for the review Chris, hopefully all is well and you are getting you energy savings from your Viessmann boiler.

“We are delighted with our new Viessman boiler. It is very quiet, reliable and cost-effective. The service from the installation company was excellent. We are so pleased we changed our old boiler for a Viessman. Our app is operated through the installation company so any queries have been directed there.”

Helpful Report

Always good to hear our customers are using the boiler and app's to their best advantage Alexandra. Thank you for your review and rating.

“No problems so far”

Helpful Report

Good to hear Alan, thank you for the feedback.

“after almost a week of Vi Care failure, Viessmann sent a message without anytime commitment about fixing the issue- This is not a customer service at all. Shame on you Viessmann !”

Helpful Report

“Very poor technical support - tried to blame everyone except themselves. Rude and argumentative on the phone- would not recommend”

Helpful Report

Dear Alistair Please send any feedback you have regarding your experience with the Technical team to enquiries-uk@viessmann.com so we can investigate. Many thanks Viessmann

“It’s been disappointing. Have only a one bed flat but the water in the kitchen isn’t always hot and neither is it in the shower or hand basin in the bathroom. In addition, a pipe beneath the boiler has continued to leak ever since installation.”

Helpful Report

Hi Kim As Viessmann do not carry out the installations we would advise contacting your original installer to rectify any issues you are experiencing. Kind regards Viessmann

“We were extremely pleased with the work, and the way the work was carried out, by Rhydian James. The boiler is now about ten months old and all is well. A ten year guarantee is a comfort. Thank you.”

Helpful Report

Thank you for your feedback.

Viessmann Limited is rated 4.3 based on 1,053 reviews