Viessmann Limited Reviews

Name: Viessmann Limited
Address: Hortonwood 30, Telford, Shropshire, Hortonwood 30, Telford, Shropshire, United Kingdom
Rating: 4.31

4.3 Rating 1,053 Reviews

83 %

of reviewers recommend Viessmann Limited

Company Reviews

Metrics

Info

4.3

Based on 1,053 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.4 out of 5

About Viessmann Limited:

The Viessmann Group is one of the leading international manufacturers of heating systems, industrial systems and refrigeration systems. Founded in 1917, Viessmann remains a family-owned business, however, now has over 12,000 employees across the world.

With 23 production divisions in 12 countries, subsidiaries and representations in 74 countries, and 120 sales offices around the world, Viessmann is an internationally orientated company.

Our commitment to the highest standards of manufacturing has led to our systems being awarded a multitude of awards over the course of our history. Recent award wins include the Red Dot Award: Product Design, the Trophée des Usines, the iF product design award, the Number 1 Trade Partner and Good Practice Energy Efficiency.

Visit Website

Phone:

01952 675000

Email:

info-uk@viessmann.com

Location:

Hortonwood 30, Telford, Shropshire,
Hortonwood 30, Telford, Shropshire
United Kingdom
TF1 7YP

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Viessmann Limited 5 star review on 17th March 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow, weak and a damn struggle to get good water supply,takes a least fracking 5 minute to get decent warm and hot water. The hotter the temperature, the lower the water pressure. It's like BEGGING FOR WARM WATER. ABSOLUTELY USELESS”

Helpful Report

“Warranty means nothing, having to wait nearly 2 weeks to have a boiler fixed that is only 3 years old but has a 10 yr warranty is unacceptable”

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“I have had an issue with the boiler from day one. It makes a loud clicking noise at random times throughout the day and night. It has been loud enough to wake me up (and I sleep in the room above it’s location). A Viessmann engineer has attended three times in the last nine months and failed to diagnose the fault, it has still not been fixed. I sent an email to Viessmann two weeks ago to ask for the engineer to re-attend and fit the parts he ordered a month ago, but they have failed to reply to me. I’m at the point of rejecting the boiler due to the unsatisfactory loud clicking noise it makes. I will buy Worcester Bosch next time as I’ve never had any issue with their boilers.”

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“I have found general communication to be poor quality”

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“Fantastic company and product.”

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Thank you Michelle, we could not ask for a better review.

“I was looking to replace my very reliable, but over-40-year-old Gloworm heat-only boiler. I wanted a boiler that had a stainless steel heat exchanger, as I believe that is the best variant available. I looked at Worcester Bosch but rejected that along with many others. The only one that suited my requirements was the Viessmann 100-w B1GA heat-only boiler with a condensate pump, as my boiler is on an inside wall. The installation was difficult to start with, as the microchip shortage delayed the supply, but one was found a hundred miles away or so and was brought here by the fitters Snug Energy Doncaster. The installation was carried out in one day successfully with little disruption. As of today about 6 months since installation, the system is working just as it used to do with my original boiler. The Viessmann is just as quiet and efficiency should be improved. There are 3 other Viessmann boilers in the family, and all seem to have been reliable for their owners. Recommended is all I can say.”

Helpful Report

Richard, this is a brilliant review to respond to. You have hit all the positive notes and we do appreciate you taking the time to write your review. Glad to hear all is well and that other family members are in the same position as you and are happy with their Viessmann boilers. Glad to hear that Snug Energy were professional on the installation as well.

“Talk rubbish, to over charge you.”

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“We had the boiler fitted in May. It heats quickly and no problems so far”

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Brenda good to hear you are happy with the new boiler and thank you for your review.

“Excellent product and service”

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Thank you for your positive review Sharon. Glad you are happy with the Viessmann Boiler.

“The company that installed the boiler were very efficient, came when they said they would and also responded to promptly to one snagging item. I was happy to tske a maintenance contract with them The boiler performs very well. All round I am very happy.”

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Thanks Matthew, great to read you were happy with the installers and you are happy with the Viessmann boiler.

“Excellent communication Speedy repair Arranged at a time that suited our working pattern.”

Helpful Report

Thank you Marlene and we hope all is well. Our Engineers will be please with your review.

“So far this boiler is not living up to expectations, despite 2 'tweakings' after installation - we are about to contact the installers to come out again. We had much better outcomes from our 8 year old Baxi boiler and regret replacing it.”

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“Reliable, effective, all I need from a boiler.”

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Stephen, we could not ask for a better review on the Viessmann product, thank you.

“Early days ,only had the boiler 7 months but so very good. Its very quiet and heats the radiators quickly.We have a problem with domestic water heating but this is a local wiring issue but very pleased with the boiler.”

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Walter, hopefully you get the issue sorted but thank you for your feedback as we do appreciate it.

“Great boiler, I am very glad I decided to upgrade my old boiler.”

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Thank you Andres, glad you are happy with the Viessmann boiler. We appreciate your feedback.

“I purchased a viessmann boiler in April 2022 It’s been amazing easily installed by the engineer simple to understand how it works my house is so much warmer and I’m not using as much gas cannot rate this boiler enough it’s wonderful”

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Great to hear all went well with the installation and that you are happy with the Viessmann boiler Tracey and thank you for your feedback.

“Excellent service also extremely helpful.”

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Thank you for your review Edouard, we do appreciate the feedback.

“The boiler was for my rented property. A quality product and the tenants are very happy. Thank you.”

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Thank you John, glad to hear you are happy with the Viessmann boiler and that your tenants are happy as well.

“We had 2 boilers fitted and they are good but still waiting for the job to be finished When it is finished I will be able to understand what needs to be done,I don't want to point a finger in the wrong direction, how Can I contact you when it is finished. Regards Eric ( they were installed in April )”

Helpful Report

“New Viessmann boiler installed 6 Months ago in April working flawlessly so far very quiet still got the winter months to come yet but have notice one thing about this new boiler my gas direct debit payments have gone down while everybody I know have said there gas bills have gone up looking forward to see what happens during the winter months”

Helpful Report

Thank you Alex, good to hear your DD's have gone down. We do appreciate the feedback.

Viessmann Limited is rated 4.3 based on 1,053 reviews