VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 772 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 772 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

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VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“He became kind to solve the problem. Thanks to you, I was able to solve the problem. Thank you very much.”

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Posted 3 years ago

“I'm very happy about the support of the customer service when I tried to download the latest version of Videoscribe for my Mac. Now everything works brilliantly.”

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Posted 3 years ago

“Perfect service on a technical problem!”

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Posted 3 years ago

“Videoscribe is a great piece of software. There’s a learning curve as with any application, but not too difficult. Customer service is also really good with quick and effective response to tickets.”

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Posted 3 years ago

“Price down!”

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Posted 3 years ago

“take time to render a video with lastest version”

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Posted 3 years ago

“Necesito traduccion a español”

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Posted 3 years ago

VideoScribe is available in Spanish, we explain how on this support page - https://support.sparkol.com/knowledge/changing-languages-in-videoscribe

Posted 3 years ago

“Great service and answered my question in good time and fully. The product is excellent, too. We use it for all our videos now as it's so easy and effective.”

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Posted 3 years ago

“La aplicación tarda mucho en cargar, al principio parece ir bien, pero conforme sigues editando tarda más y más, y a cada rato me aparece el anuncio "no responde"”

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Posted 3 years ago

Sorry that you are having technical issues, I will log a ticket with our Customer Success Team for you and they will be in contact shortly to help you work through the problem.

Posted 3 years ago

“Our company has VideoScribe for our Learning & Development team; one of my colleagues forgot to sign out before going on paternity leave. Because I didn't want to bother him at such a great family time for him, I turned to Sparkol customer service. I explained the issue and before they logged the ticket, they had solved my problem and I was able to continue with my project. Where else can you get customer service as excellent as this? Thank you Customer Service at Sparkol (yes, they are definitely CUSTOMER SUCCESS for me!”

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Posted 4 years ago

“During lockdown I had to reinvent myself from communication trainer to creator of video animations for my clients. I have tried several of these animation applications, read a lot of reviews, and now I am convinced that VideoScribe is simply the best for me. Recently I had a quality problem in rendering a video and the service desk people really think along with me as a customer. With their help, I now have a qualitatively better and faster solution.”

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Posted 4 years ago

“After my initial issues, I had with the App support quickly assisted and helped me resolve the issue. I'm currently a happy user.”

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Posted 4 years ago

Sorry to hear you are having technical issues. I'll log a ticket with our support team on your behalf and they will be in contact shortly to get this fixed for you - https://help.videoscribe.co/.

Posted 4 years ago

“VideoScribe allows me to express ideas that I could not otherwise.”

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Posted 4 years ago

“I have been using VideoScribe for over 6 years to send out introductions to courses; welcome videos and explanatory videos. They are easy to create and get great feedback. The technical support from the VideoScribe team has been second to none.”

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Posted 4 years ago

“Great CS support team that immediately identified what my issue was and established time frames for when my issue would be resolved.”

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Posted 4 years ago

“Bad customer service, return and refund is impossible”

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Posted 4 years ago

“Working very good, customer service is great :)”

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Posted 4 years ago

“I first tried Video Scribe (Sparkol) in 2012, bought couple of Year license then Life time one. Its a great tool for storytelling, a lot less cost, much more engaging compared to traditional video clip. I won a video competition with it, and have made around $50K Aud in commissioned clips using the tool. That’s something I never thought of! (This is more like a side job, a hobby only. I work full time in a different Design related role) Highly recommend! Chilled Mochi Studio Www.chilledmochi.com.au”

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Posted 4 years ago

“Wery good and easy to navigator site..”

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Posted 4 years ago

“I love everything about VideoScribe! Customer support is outstanding and knowledgeable.”

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Posted 4 years ago

VideoScribe is rated 4.3 based on 772 reviews