VideoScribe Reviews

Name: VideoScribe
Address: DeskLodge House, 2 Redcliffe Way, Bristol, City of Bristol
Rating: 4.29

4.3 Rating 773 Reviews

87 %

of reviewers recommend VideoScribe

Company Reviews

Metrics

Info

4.3

Based on 773 reviews

Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	3.9 out of 5

Visit Website

Email:

hello@sparkol.com

Location:

DeskLodge House,
2 Redcliffe Way,
Bristol
City of Bristol
BS1 6NL

Write Your review

Tell us how VideoScribe made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

VideoScribe 4 star review on 1st April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had some issues with customer support when I switched to the paid version. After I had given up, the customer support continued to pursue the issue until it was finally resolved, and all is well now. Kudos to them for their caring attitude and persistence. I congratulate their support team, and recommend their software.”

Helpful Report

Posted 5 years ago

“I have spent the past year on a sabbatical utilizing this software to create whiteboard animations to help students understand the most difficult concepts in my area. The support has been terrific. The various online lessons available make it easy to get started. Although I have certainly developed a wish list of features I would like to see, I have found that the current version provides sufficient tools to fully achieve my goals. A very useful complement to the software has been an iPad with Apple Pencil to add my own custom SVGs using the pencil tool in Illustrator.”

Helpful Report

Posted 5 years ago

“I signed up for the paid version....testing it for 1 month before I go for a longer haul. One of the critical metrics that I evaluate any service provider is the relevance and speed of response- both. The first thing I asked VideoScribe is to cancel my recurring subscription so that I am not charged automatically for the next month. I was pleasantly surprised to find an affirmative response, assuring me that I would not be charged again. I would rate this five star... Your team needs to work hard to keep up the standards - all the time....for you are as good as the customer experience at the last point. Please keep it up and don't ever let your standards slip down. Regards. Andy from India”

Helpful Report

Posted 5 years ago

Thanks for the kind feedback Andy! Glad we could help with your query and looking forward to having you as a customer for the long haul!

Posted 5 years ago

“Fast and competent help with troubleshooting.”

Helpful Report

Posted 5 years ago

“Excellent help all the way. Even if I had to wait a little bit Sparkol always had the next step. I had a problem with an update to the latest version when Win 10 didn't want to allow me doing it telling multiple times that "another installation is running". Almost all known solutions given by Help Desk and discovered by me were run to no avail, including working in the Command.com area in DOS. Finally, deactivating the installer 32 (the culprit) in Control Panel did the work. At least I think so :-) because the installer 64 worked after that.”

Helpful Report

Posted 5 years ago

Thanks for the feedback and glad we could get you up and running!

Posted 5 years ago

“Excellent!”

Helpful Report

Posted 5 years ago

“I have always found the Sparkol customer service 'spot on'. On every occasion, they have responded promptly and with the required information that answers my questions perfectly. As for Videoscribe itself, I have made an abundance of both health & safety and food safety training videos, that have always been well received by an array of audiences. Cheers, Jeff”

Helpful Report

Posted 5 years ago

“Great tool that is only restricted by your own creativity and is such a fun space to work in. I had issues getting into the newer version recently but was impressed by the persistence and clear instructions (as I'm technologically challenged!) given by Jay in Support. Being on the other side of the world with 10hr time difference meant it was a long process via email but sorted very quickly when he rang me to sort it out. Was worth the late night call.”

Helpful Report

Posted 5 years ago

“''Super app''”

Helpful Report

Posted 5 years ago

“Excelente plataforma. Recomendo 100%!”

Helpful Report

Posted 5 years ago

“When I initially installed, I couldn't get the product to work on my Mac. However, after posting a trouble ticket, I received immediate assistance and got up and running in no time. I love using VideoScribe! It does require some learning--and resources abound for learning how to use it--but it's an excellent tool and I'm so pleased I found it. For those who are complaining, it seems to me that they haven't taken the time to contact support. My experience with support (and sales) was phenomenal. They really seem to care about customer support. I don't leave many reviews but I'm happy to in this case. It's a 5-star app, and company.”

Helpful Report

Posted 5 years ago

Thanks for the kind word Darin and glad you found our support team so helpful. Good luck with your videos!

Posted 5 years ago

“WONDERFUL”

Helpful Report

Posted 5 years ago

“VideoScribe has been a great tool for creating innovative trainings at my place of employment. It is easy to use and the customer support has been wonderful. They are quick to respond to posts and their responses are detailed and understandable. I highly recommend VideoScribe!”

Helpful Report

Posted 5 years ago

“Beautiful attractive and make me happy”

Helpful Report

Posted 5 years ago

“Super app”

Helpful Report

Posted 6 years ago

“Good application”

Helpful Report

Posted 6 years ago

“Hi friend my name is Kundan Kumar Sahani”

Helpful Report

Posted 6 years ago

“Although I had some issues with a presentation made in the trial mode, Barry did a great job in solving this issue in no more than 2 working days! The customer service is amazing, very friendly and very HELPFUL! I definitely recommend this program: it's easy to work with and even in trial mode you have a lot of creative things that can be used in your presentation. P.S. Regarding my problem, I was in trial mode and I made this 15 min presentation with voice over and I added external images as well. It might have been too big to be published on PPT and also I might have zoomed out too much.”

Helpful Report

Posted 6 years ago

Hello Elena, I have found your support ticket and I am sure the team can have this sorted for you quickly.

Posted 6 years ago

“Hello to everybody, there are some tools as videscribe with nearly the same Focus. But Videoscribe has the following major advantages: - it can be installed locally, so you can work without an internet-connecting - it can handle svg-files - it brings more variety in presenting something - graphics can be customized with the help of a vector-tool like inkscape - an at least, for me the most important thing, there is a perfect support, if there is a problem or you need some help. The Support reacts immediately and really helpful - thanks a lot especially to Barry.”

Helpful Report

Posted 6 years ago

“Dear Sir, I can not use this app. Lpz help me”

Helpful Report

Posted 6 years ago

For help and support please visit http://help.videoscribe.co

Posted 6 years ago

VideoScribe is rated 4.3 based on 773 reviews