I signed up for the paid version....testing it for 1 month before I go for a longer haul. One of the critical metrics that I evaluate any service provider is the relevance and speed of response- both. The first thing I asked VideoScribe is to cancel my recurring subscription so that I am not charged automatically for the next month. I was pleasantly surprised to find an affirmative response, assuring me that I would not be charged again. I would rate this five star... Your team needs to work hard to keep up the standards - all the time....for you are as good as the customer experience at the last point. Please keep it up and don't ever let your standards slip down. Regards. Andy from India