Victorian Plumbing Reviews

Name: Victorian Plumbing
Address: 22 Grimrod Place, Skelmersdale, Lancashire
Rating: 4.49

4.5 Rating 19,958 Reviews

88 %

of reviewers recommend Victorian Plumbing

Company Reviews

Metrics

Info

4.5

Based on 19,958 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Victorian Plumbing:

Victorian Plumbing is the UK's largest bathroom retailer. From our headquarters based in Liverpool, UK, we sell a huge range of modern and traditional bathroom products on our online store as well as in our showroom. We’ve come a long way from our humble beginnings, and we’re now one of the largest bathroom retailers in the UK.

Visit Website

Write Your review

Tell us how Victorian Plumbing made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Victorian Plumbing 5 star review on 18th October 2025

Beverley Stone

Victorian Plumbing 5 star review on 19th September 2025

David Bradley

Victorian Plumbing 5 star review on 29th January 2025

Anonymous

Victorian Plumbing 5 star review on 1st January 2025

Matthew Charlton

147

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with product and price (not used yet as waiting to be installed) however the packaging for one bath screen was over the top, 2 LARGE pallets stuck together not to mentioned being left on the road by delivery driver - in London!! Now I have the problem and expence of disposing of the two large pallets not to mention breaking them down....”

Helpful Report

Posted 4 years ago

“Excellent service, order arrived early. Taps fitted and excellent.”

Helpful Report

Posted 4 years ago

“Happy with the quality and choices available. The postage on smaller items could be reduced though.”

Helpful Report

Posted 4 years ago

“Soap dispensers falsely described as chrome turned out to be silver plastic. These had to be returned at my own cost and then when refunded the shipping of £6.95 was not reimbursed. There can be no justification for withholding shipping charges when the error so clearly lies with the retailer. The reimbursement should have been in full with an apology for wasting the costumers time and money.”

Helpful Report

Posted 4 years ago

“Very efficient. Great customer service. Delivery arrived within a couple of days”

Helpful Report

Posted 4 years ago

“Great to deal with.Easy to navigate website. Great stocks and availability and plenty of updates when despatched.”

Helpful Report

Posted 4 years ago

“I am refurbishing the bathroom and everything that I ordered has arrived promptly, in excellent condition and well packed. Parts ordered includes a large shower tray, Chatsworth Thermostatic shower valve and shower pump. Thank you. Excellent service.”

Helpful Report

Posted 4 years ago

“Placed my order and goods came as informed ...good communication all through the process”

Helpful Report

Posted 4 years ago

“Helpful when i had questions, and various plumbing bit shipped quickly and were as expected. Thanks!”

Helpful Report

Posted 4 years ago

“Brilliant range of products. Easy to order and everything has arrived in a timely and efficient way. Thank you”

Helpful Report

Posted 4 years ago

“Bought for my sons hairdressers refit , realy good product”

Helpful Report

Posted 4 years ago

“We have been very happy with the service and the products we ordered are of a good quality and design.”

Helpful Report

Posted 4 years ago

“Web site is very user friendly and have a large variety of items to choose from. Only down side is delivery is fairly expensive unless over a certain amount.”

Helpful Report

Posted 4 years ago

“Quick delivery and great quality!”

Helpful Report

Posted 4 years ago

“We purchased a new kitchen tap, it arrived very quickly and it looks amazing.”

Helpful Report

Posted 4 years ago

“Very good and quick great produces but delivery just turned up with no call when both of us work”

Helpful Report

Posted 4 years ago

“I wanted to return part of my order as it wasn't right for my bathroom. Not only would they arrange return but they gave me absolutely no help trying to find a courier to return the items. I have wasted a lot of money and will never deal with them again”

Helpful Report

Posted 4 years ago

“everything I have ordered has been delivered within two days , well wrapped and in exellent order .”

Helpful Report

Posted 4 years ago

“Radiators arrived on time and were as indicated in pictures on line. Looking forward to getting them fitted now. Driver was very helpful”

Helpful Report

Posted 4 years ago

“Lovely and well made item looks really classy”

Helpful Report

Posted 4 years ago

Victorian Plumbing is rated 4.5 based on 19,958 reviews