Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The journey from Scunthorpe to Doncaster was distressing for my pet. However the service there is good. Was kept waiting but there were poorlier pets than mine and they prioritised well.”

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Posted 7 years ago

“Good responsive service. Marusik was well looked after. Admin well handled”

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Posted 7 years ago

“Excellent service just very expensive for emergency call out”

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Posted 7 years ago

“Satisfied by the professional but caring attitude of staff. Unfortunately the painkiller my rabbit was given made him too sleepy to eat so his condition worsened overnight and he had to attend his own vet as as day inpatient the next day. The vet at Vets Now did explain his choice of drug, which I agreed to, but with hindsight I'm not convinced it was the best option for a rabbit with stasis.”

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Posted 7 years ago

“Good service when I needed it when my cat needed emergency treatment. Only downside is very expensive for people on benefits as payment required upfront”

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Posted 7 years ago

“Excellent care, excellent staff. Staggering prices”

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Posted 7 years ago

“Upon arriving at the vet, my cat was away taken to be examined without me there. In fact the next time I had saw her was when she was going to be euthanised. I wish I had been there for her examination as she was very distressed and I feel this separation heightened her distress. I felt somewhat shamed about not being prepared to spend a large amount of money for overnight stabilisation that I felt would inevitably lead to more distress for my cat and ultimately more suffering. Having said that, her passing was very quick and peaceful and the reception staff were very comforting.”

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Posted 7 years ago

“This was an emergency appointment out of hours and the response we had was very good albeit very expensive!! Time spent in consultation approx 20mins. As this is the chosen practice that covers our own vets there is no choice but to use them for continuity of care for your pet as they report back to your own vets if you should need a follow up.”

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Posted 7 years ago

“Great care overall although rooms could be somewhat imprived as was animal hair all over floor and table”

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Posted 7 years ago

“Great vets. But I dropped a urine sample in and its been over a week and no call to tell me what could be the problem with my dog. Every time I call no one answers so not to happy”

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Posted 7 years ago

“Staff were very efficient. Charges very high though.”

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Posted 7 years ago

“Having used these guys on a few occasions I am completely happy with the care and attention they have paid to my dogs and their puppies. The only down side is the cost. It is 3 times the amount my usual vet charges for out of hours (he is unavailable at present hence using these guys)”

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Posted 7 years ago

“Great service and lovely professional and reassuring staff. Purely marked down to a 4 due to the additional cost, not on out of hours, but on the medication etc as opposed to its usual cost from the vets.”

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Posted 7 years ago

“The lady vet was very caring she gave me lots of relevant information and I felt like she genuinely cared about my pet”

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Posted 7 years ago

“Pleasant warm atmosphere across the practice (front desk, Vet etc.) and clear instructions from the vet. Thank you”

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Posted 7 years ago

“Excellent service Friendly staff Very expensive through the door charges!! (£198 for a few minutes and one pain relief injection!)”

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Posted 7 years ago

“They were so helpful when I took my cat in. Also very sympathetic and understanding when he died. But was a bit surprised to be asked to pay £400 being half the cost when I left cat as I had all insurance docs with me.”

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Posted 7 years ago

“Competent efficient caring. Didn't like fees!”

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Posted 7 years ago

“Very good vet,informative and lovely”

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Posted 7 years ago

“Very reassuring to know we have an emergency vets in the area, but shocked as to how much it cost!!”

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Posted 7 years ago

Vets Now is rated 4.3 based on 2,805 reviews