Vets Now Reviews

Name: Vets Now
Address: Penguin House, Castle Riggs, Dunfermline, Fife
Rating: 4.26

4.3 Rating 2,805 Reviews

81 %

of reviewers recommend Vets Now

Company Reviews

Metrics

Info

4.3

Based on 2,805 reviews


Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Vets Now:

As the UKs leading pet emergency service we respond to almost half a million emergencies each year. Working in partnership with your vet, we’re your pet emergency service.

Phone:

01383 223902

Location:

Penguin House, Castle Riggs, Dunfermline
Fife
KY11 8SG

Vets Now 5 star review on 13th January 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bit brutal when they shaved my dogs neck to take blood. She was bleeding after the shaving and I felt this was unnecessary since it wasn't a life or death emergency.”

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Posted 6 years ago

Hi there, I'm so sorry to hear you found this distressing. As part of our standard diagnostic tests, it's necessary to do a blood test to ensure we can rule out common emergency conditions which might not be immediately obvious. In order to do this we need to take the blood from the most prominent vein in the neck, and to do this we need to shave the area. I'm sorry if you felt this was unnecessary. Kind regards - Kirsty

Posted 6 years ago

“The vet was fantastic but this is a way to expensive experience for me. I paid £360 and then wanted a further £250 to keep my dog in which I could not afford as already spent my weeks wages! Not all of us have a lot of money. The consultation alone was £140. I work all night and don’t get that amount as a carer I get half! It does put you off taking your pet and can understand why people don’t however much they want to look after the welfare of their animal. I won’t do it again”

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Posted 6 years ago

Hi there, I'm really sorry you feel this way. It's true that out-of-hours prices can be expensive, which is why we always encourage a comprehensive level of pet insurance. We've written an article all about how your fee is spent which you might find gives some clarity: https://goo.gl/XV3Eqw - Kind regards, Kirsty

Posted 6 years ago

“I think the vets give good emergency treatment but saddend me how much extra they charged for emergency almost 100% mark up over the estimate I was given from my own vet practice which was going to be given folliwing day but due to circumstance never worked out that way and at a stressful time thought the stress of finding a extra £650 was just holding to ransom people with sick pets I understand there needs to be extra cost to out of hours treatment but not that much and with being long term sick with no kind of benifits thus not in line for pdsa help was a real financial battle to,scrap money together”

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Posted 6 years ago

Hi Warren, thanks for taking the time to leave us this review, we really appreciate it. It's true that out-of-hours emergency veterinary costs can be expensive. We've put together a helpful article which explains why this is, and how your bill is split. I hope this helps give you some clarity: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - Kindest regards, Kirsty

Posted 6 years ago

“I think the vets done great emergency treatment”

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Posted 6 years ago

“Couldn’t fault the service my little guy got, he is a very nervous bunny and after a 15min car journey he was stressed, they let me take him into a room to help relieve some stress, never seen him so petrified but staff were fantastic, only reason I am not giving a higher review is because it is very expensive, £140 before any medication, i was over a barrel with the cost as my Wee guy had to be seen”

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Posted 6 years ago

Hi there, thanks for taking the time to leave us this review, we really appreciate it, and I'm so glad to hear you felt we delivered a good service for you and your rabbit. It's true that out-of-hours emergency veterinary costs can be expensive. We've put together a helpful article which explains why this is, and how your bill is split. I hope this helps give you some clarity: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/ - Kindest regards, Kirsty

Posted 6 years ago

“They were able to see me quickly out of hours, they were incredibly friendly and explained everything to me clearly. It is very expensive though!”

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Posted 6 years ago

“Really lovely and caring staff but was disappointed that they only had Snowy for two hours then put her to sleep. Perhaps she couldve been checked more regularly. Also was not given a diagnosis of what likely caused it and the body was not cleaned up before being returned to us for burial. Thought the charge of keeping her in all night was slightly unfair considering. However I am glad she was kept comfortable.”

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Posted 6 years ago

“Dealt with cats illness quickly”

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Posted 6 years ago

“Need to keep client informed about charges to invoice. Admin and vets not well coordinated. Veterinary care good.”

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Posted 6 years ago

“Excellent service but very expensive.”

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Posted 6 years ago

“I was there 18th of Jan, Around t/6pm my vet had advised she stay there over night .my vet phoned them to let them know we were coming , as we were asked to take her rather than the animal ambulance collect her , we got there an they were in no hurry to check my dog in , an you could see she was in distress. They were very straight to the point, an finished the visit with if we dnt phone you though the night before here for 9.15am to collect her ,”

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Posted 6 years ago

Hi there, I'm sorry to hear you weren't fully happy with the experience you had with us. Please get in touch with our Client Care team at clientcare@vets-now.com with some more details including the clinic you visited and we can look into this for you. Many thanks - Kirsty

Posted 6 years ago

“They were there when I needed them”

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Posted 6 years ago

“I am happy that there is a service available outwith hours, and I think the staff were very friendly. However the facilites are quite tired looking and the cost is ridiculous.”

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Posted 6 years ago

“Did what I could not they helped my dog.”

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Posted 6 years ago

“You mean UNHAPPY? The number to call didn’t work properly. We had to try numerous times to get through. The waiting area and the consulting room floor were covered in blood. The vet had to call Edinburgh zoo for advice and what she was given was WRONG!!! We eventually had to have my bearded dragon put to sleep as there was nothing we could do to save him. I asked if I could be with him and was told no, because she had to pass a needle up through the roof of his mouth and into his brain to ensure he was dead. I REALLY didn’t need to know this and it could easily have been done after I had been told he’d passed away, allowing me to hold him while he died. Sorry, but I was not at all impressed with the service given.”

Helpful Report

Posted 6 years ago

Hi Anni, I'm so sorry to hear this. I understand this must be a very difficult time for you - losing a pet is never easy. If you haven't already, I would encourage you to get in touch with our Client Care team to make them aware of your situation. You can contact them at your earliest convenience on 01383 223 902 or email clientcare@vets-now.com and they'll be more than happy to look into this for you. Can I also ask which number you called so I can look further into this and ensure that this issue is fixed? Many thanks - Rebecca

Posted 6 years ago

“They didn't”

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Posted 6 years ago

“Was seen promptly.Reception Staff helpful. The only regret is that vet scanned abdo when a scan/xray of neck/shoulder would have diagnosed trapped nerve as he presented wi neck stiffness.my vet did this straight away n prescribed Gabapentin along wi metacam as he was in a lot of discomfort which could hav been alleviated sooner by Vet Now.”

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Posted 6 years ago

Hi Julie, I'm glad to hear that you felt the service was efficient and helpful. However, if you are in any way dissatisfied, I would encourage you to contact our Client Care team who will be more than happy to look into your case for you. You can call them on 01383 223 902 or email at clientcare@vets-now.com. Many thanks - Rebecca

Posted 6 years ago

“Did not offer any great solution other than see your own vet in the morning.”

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Posted 6 years ago

Hi Helen, so sorry you don't feel we could help. In some cases the best care is to wait and see how a situation develops. Not all cases which are brought in to see us require emergency or critical care treatment, and in these cases the best thing to do is to wait until the symptoms either disappear or become such that treatment is required. Thanks for your feedback - Kirsty

Posted 6 years ago

Vets Now is rated 4.3 based on 2,805 reviews