Vehicle Mats UK Reviews

Name: Vehicle Mats UK
Address: Hazel Grove, Stockport
Rating: 4.89

4.9 Rating 5,945 Reviews

98 %

of reviewers recommend Vehicle Mats UK

4.9

Based on 5,945 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

info@vehiclematsuk.com

Location:

Hazel Grove
Stockport
SK6 4PB

Vehicle Mats UK 5 star review on 12th April 2024

Vehicle Mats UK 5 star review on 6th April 2024

D Brown

Vehicle Mats UK 5 star review on 2nd April 2024

Vehicle Mats UK 5 star review on 1st April 2024

O Thomas

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Does not fit as they should too much hassle to return”

Helpful Report

Posted 3 years ago

Hi Judy, Its no hassle at all to return the mats if required - I can send over a pre-paid return label to get these back to us. The mats you have ordered are for the new 2020 model 2008, but I understand that your car is the earlier 2013-2019 model. We do have the correct shape for the earlier model and will happily exchange these for you. You will have received a series of emails from us over the last few days with the despatch notification and a follow-up email after delivery to check everything was okay with the order. We haven't heard directly from you so haven't had the opportunity to exchange the incorrectly ordered mats before you left this review. Please contact us directly so we can get these exchanged for you, our contact details are on the website, on the delivery not included with the mats or you can reply to any of the previous emails from us. We would really like to sort this out for you! Kind regards, Chris

Posted 3 years ago

“Matts arrived on time and looked well made. The clip for them however doesn’t quit fit and one has smashed on placing”

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Posted 3 years ago

Hi Ian, I'm sorry about the issue with the clips. We haven't heard from you, so we haven't had an opportunity to look into this and resolve this for you. Our contact details are on the delivery note, please could you email me a picture of the clips that are fitted to the mats and a picture of the studs that are fitted to the floor of your car? We will have alternative clips to sort this and can get these sent out quickly for you. Kind regards, Chris.

Posted 3 years ago

“Nice quality mats but rear seat mats supplied without fixing holes so having to lay over the fixing points.”

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Posted 3 years ago

Hi Julian, We haven't heard directly from you so had not had a chance to look at this for you, we are always happy to help if you get in touch. Our customer service details are on the order confirmation email and the delivery note, or you can email info@vehiclematsuk.com The mats ordered by you do specify 4 clips n the title and show the image with only clips in the front mats. We also have a set labelled as 8 clips with clips in the rear mats, you can see both options here: https://vehiclematsuk.com/volvo-v40-car-mats Please get in touch and we can get a pair of rear mats with clips sent to you to replace the incorrectly ordered items. Kind regards, Chris

Posted 3 years ago

“Despite choosing the correct mat for our motorhome the mat is too narrow and short going between the seats towards the living area. The quality of the mat however is very good and looks very smart.”

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Posted 3 years ago

“Bought mats for Fiat Panda 169, drivers mat slides about too much. Have to move it to correct position each time I get in.”

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Posted 3 years ago

“They smell so much. Doubtful on the price increase because of the rubber”

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Posted 3 years ago

“Product quality was ok given price, delivery service was poor. First despatched item didn’t arrive.”

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Posted 3 years ago

“Good quality and perfect fit shame about delivery time. Otherwise very good”

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Posted 4 years ago

“Mat does not really fit our 2920 matter prooerly”

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Posted 4 years ago

“The mats are of good quality but did not have pre-made holes for the fittings on my BMW. I had hoped they would be a better colour match but instead of being a solid colour they are subtly flecked.”

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Posted 4 years ago

“The mats themselves seem to be a reasonable quality but the downside is that the raised 'pad' on the drivers mat tends to catch on your right shoe heel when you are using the pedals. I have taken to lifting my heel off the floor slightly when I am braking (in particular)”

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Posted 4 years ago

“Bonjour, j'ai bien reçu les tapis pour defender land rover, bonne qualité mais tapis prévus pour un véhicule anglais avec conduite à droite. C'est dommage.”

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Posted 4 years ago

“Initially I ordered the wrong mats for our Custom Transit Van due to a misinterpretation of the website. The company were very helpful and accepted the return, providing replacements very promptly. Excellent 5* service at this stage . The reason for only 3 stars is that the replacement mats, although shaped correctly, and specified by the company based on the vehicle registration number, had the fixing studs in the wrong place. I can do a DIY job to relocate them, but clearly this detracts from being able to give a full 5*. The mats themselves feel and look good. Obviously too soon to comment on their durability. I would use the company again as the customer service was excellent.”

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Posted 4 years ago

“Happy to leave a review when I receive the van mats. Cheers”

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Posted 4 years ago

“OK. Said 7 days delivery and arrived on 8th day.”

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Posted 4 years ago

Hi Graham, We state up to 7 working days for despatch, not the delivery. I can see that this order arrived with you on 4th December which was the expected despatch date, so its actually arrived 2 days earlier than advertised. Kind regards, Chris

Posted 4 years ago

“Front mats are great unfortunately the rear mats do not fit properly”

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Posted 4 years ago

“OK service”

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Posted 4 years ago

“The mats for Hyundai i10 3 Clips (2013-present) & Citroen Berlingo Multispace (2008-2018) were easy to order. They arrived quite promptly & with Royal Mail which is good. However only two hole fixings out of 5 matched up with the car clips (most of the mats didn't have specific holes). They don't shift so I can't be bothered to return them. But considering the price & the information provided by me I would expect them to be perfect.”

Helpful Report

Posted 4 years ago

“Can’t understand why upon opening 3 of the metal fasteners have detached and one is missing. ? Pity as I was delighted with the mats overall”

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Posted 4 years ago

Hi Stephen, I'm really sorry about the issue with the clips. Unfortunately, as you haven't contacted directly us we weren't aware of the issue - we will always sort out any issues with orders. Our customer service details are shown on our site, your order confirmation emails and the delivery note sent with the mats. Please, could you drop me an email to info@vehiclematsuk.com and I will send over a pre-paid returns label to get this mat set back to us. We can then ge tthe clips attached correctly and send the mats straight back out to you. Kind Regards, Chris

Posted 4 years ago

“Haven't got them get !”

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Posted 4 years ago

Hi Roger, Royal Mail attempted a delivery to you on 19th September: https://www.royalmail.com/track-your-item#/tracking-results/VB620724720GB They will also have sent you a text and an email with the tracking details and a notification that they were unable to deliver. You should also have had a red card left when they attempted delivery. Do you have this card? You can arrange redelivery online, or if you get in touch (info@vehiclematsuk.com) we can arrange the redelivery for you. Unfortunately, until we saw this review, we were totally unaware that you hadn't got them so did not have the opportunity to make any arrangements for redelivery. Kind regards, Chris

Posted 4 years ago

Vehicle Mats UK is rated 4.9 based on 5,945 reviews