Name: Vehicle Mats UK
Address: 68 Garthland Road, Hazel Grove, Stockport, Manchester
Rating: 4.89

“I emailed this company with make of car and reg to insure i ordered the correct mats so I could personalise them. I was told 2006-2013 so I confidentially ordered mats with my name and they are completely wrong mats!! I couldnt be anymore mad at this and obviously I cnt return coz thry have my name on!!”

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(Vehicle Mats UK) - Posted 3 weeks ago

Hi Kirstie, We're sorry to read this review. We've searched our customer service records using your name and email address, but we can't find any previous enquiry from you asking us to confirm the correct mats for your vehicle before ordering. We also can't find any contact from you after the mats were delivered to let us know there was a problem. Had you contacted us first, we would have been more than happy to investigate and help. If you did contact us and we've somehow missed the record, or if you have an email from us advising the incorrect model, please forward the email to us and we'll replace the mats free of charge. Even if it turns out the error wasn't ours, we'd still like the opportunity to help. Please get in touch with our customer service team (info@vehiclematsuk.com) and we'll investigate what has happened. If the mats supplied are the wrong shape for your vehicle, we'll replace them with the correct set so that you end up with mats that fit your car. Kind regards, Chris Vehicle Mats UK

Posted 3 weeks ago

“Scam, not whats advertised”

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(Vehicle Mats UK) - Posted 5 months ago

Thank you for your feedback. We’re sorry to hear that you’re disappointed with the mats, although we’re surprised by the comments made. The mats supplied were our Luxury grade, which are manufactured from 8mm thick 900gsm automotive carpet and are one of our most popular upgrades. The specifications, carpet weight and thickness are clearly stated on the product page, and we also provide comparison tables and images so customers can see the different grades before ordering. We were not contacted directly about this issue. If you had got in touch, we would have been more than happy to help and discuss the concerns with you.

Posted 5 months ago

“Sorry for the 1 star as the clip is not fit.”

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(Vehicle Mats UK) - Posted 11 months ago

Hi, Thank you for ordering from us. We have 3 mat options for this model and list the clip spacing locations on all 3 listings, so you have likely ordered the wrong mats. Please reply to my email so we can confirm which mats are required and get them replaced for you. We were unaware of the issue until we saw this review. We do include a delivery note with the mats with detailed instructions on what to do if there are any issues. Kind regards, Chris.

Posted 10 months ago

“I was so disappointed with the mats . Material was so cheap looking . I paid the full price just for the mats cutting shape. They cut them for my Jaecoo . Otherwise total waste of my money .”

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(Vehicle Mats UK) - Posted 1 year ago

Hi Hussain, Unfortunately, as you haven't contacted us directly, we weren't aware of the issue. We will always sort out any problems with orders. Our customer service details are available on our site, in your order confirmation emails, and on the delivery note sent with the mats. Please could you email info@vehiclematsuk.com with a picture of the mats you have received along with the registration number of your car? We can't fix a problem that we are not aware of - Please reply to my email sent this morning, I'd like the opportunity to get this sorted out for you. Kind Regards, Chris

Posted 1 year ago

“bad quality for the money that you asked. very disappointed.”

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(Vehicle Mats UK) - Posted 1 year ago

“Hi I have sent correct size but received wrong size!!!!”

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Posted 2 years ago

“Fed up with writing silly reviews”

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Posted 2 years ago

“The fit is poor, none of the mats fit properly, and the plug are misaligned. One already broke after 1 week. The pile is deep for Executive but it sheds fluff like crazy.”

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Posted 2 years ago

Hi, Thank you for ordering from us. Our mats are 100% tailored to fit, if the mats do not fit it's likely that the wrong mats have been ordered. If your car is the 2016 model it's likely that you need mats for the earlier model. Please reply to my email with your reg number so I can get the incorrectly ordered mats exchanged for you. The clip will have broken doe to the incorrectly ordered mats being forced onto the floor stud. Kind regards, Chris.

Posted 2 years ago

“They didn't fit ! The drivers side has two lugs to fit the mat too so it doesn't move! The holes were not in the correct place to the anchor points! It said fur model 2015 too present , our car is 22 reg!!!"" ?.." really disappointed!”

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Posted 3 years ago

Hi Sue, I'm sorry about the problem with the mats. Unfortunately, as you haven't contacted directly us we weren't aware of the issue - we will always sort out any issues with orders. Our customer service details are shown on our site, your order confirmation emails and the delivery note sent with the mats. Please could you email info@vehiclematsuk.com with a picture of the mats you have received along with the registration number of your car? We have sold quite a few mats for this model and have not had any issues so I'm not sure what has gone wrong, but there are 2 options available for the 2022 model so you have likely ordered the wrong set. Please reply to my email sent this morning, I'd like the opportunity to get this sorted out for you. Kind Regards, Chris

Posted 3 years ago

“I am unable to give 5 stars if any due to my remarks in my email to you last week concerning the mats and their condition I ended up giving them away stud missing, edging nothing like the pics very poor quality a total waste of my pension”

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Posted 3 years ago

Hi James, I'm baffled why you have left this review to be honest. We asked for a picture of the mats, you said no. We offered to replace them, but you said no. We have refunded the order without seeing any issues with the mats. You can see from our other reviews that we take great pride in keeping our customers happy and would have very happily sorted this out for you. Kind regards, Chris.

Posted 3 years ago

“Poor quality. Not as per the photograph either. Cheap shoddy mats even when opted for the better versions. Don’t bother ordering here. I Emailed stating I am not happy and got no response.”

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Posted 3 years ago

Hi Nirmal, I'm sorry that you were disappointed with the mats. We replied to your email on 23rd January in less than 30 minutes after receiving it. Please could you check your spam folder in case it ended up in there? We want to sort this out for you. Kind regards, Chris.

Posted 3 years ago

“If I had wanted pink edging then I would of ordered pink, but I ordered red which nothing like the red in the picture. Obviously just a cheap ripoff company.”

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Posted 3 years ago

Hi Ross, I'm sorry about the issue with the mats - We haven't heard anything from you, so we were unaware of any issues and have not had the opportunity to look into this. With your mats, the delivery note is included which asks you to get in touch (info@vehichlematsuk.com) if there are any issues so we can sort them out for you. Please could you email me a picture of the mats you have received so I can sort this out? We are absolutely not a rip off company, I think our other reviews can vouch for that, but we cannot fix a problem that we were not aware of. Kind regards, Chris.

Posted 3 years ago

“So far I have made an or for MG5 car mat as stated 2020 to present. I ordered boot liner and car mats, the first set for driver and passenger didn’t and nor did the boot. The second set we had success with the passengers may but the drivers still doesn’t fit despite myself send the centre measurements. Still waiting on the replacement boot liner. Perhaps it will take three attempts to get it right. I won’t be using them again. There customers service has be really good, but I could do without it in the first place if I’m honest.”

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Posted 3 years ago

“Bought the correct size mats listed for my car model but they actually did not fit in my car, disappointing”

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Posted 4 years ago

Hi Elizabeth, I'm sorry about the problem with the mats. Unfortunately, as you haven't contacted directly us we weren't aware of the issue - we will always sort out any issues with orders. Our customer service details are shown on our site, your order confirmation emails and the delivery note sent with the mats. Please could you email info@vehiclematsuk.com with a picture of the mats you have received along with the registration number of your car? We have sold quite a few mats for this model and not had any issues so I'm not sure what has gone wrong, but there are other shapes available for this model. I'd like the opportunity to get this sorted out for you. Kind Regards, Chris

Posted 4 years ago

“Hello, ordered for a 6195r john deere. Spent 50 pounds, the carpet was ridiculously thin and its the wrong shape”

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Posted 4 years ago

Hi Jack, I'm sorry about the issue with the mat. We were unaware of any issue with this order until we just spotted this review. More than happy to fix this for you if you get in touch? We haven't heard anything from you so not had the chance to look into this. We do show the mat shape on the listing, please could you send me a picture of the mat you have received so I can look into this? Our contact details are on the delivery note included with the orders, and on the transaction and follow-up emails that we sent to check all was okay. As far as we are aware, this mat fits all 2012-2012 6R models If your tractor needs a different shape, we will make one for you. Regarding the mat thickness, you chose the 8mm mat option so will have received an 8mm thick mat. Kind regards, Chris.

Posted 4 years ago

“I can't give them a rating because they never got delivered.”

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Posted 4 years ago

Royal Mail have a GPS scan showing these delivered to your address on 15th January - We offered to send a replacement set immediately, but you no longer have the car? We have refunded the order in full when you contacted us. https://www.royalmail.com/track-your-item#/tracking-results/JD081140045GB

Posted 4 years ago

“Driver side Matt pin's it's incompatible so have no option just put into bin please be aware before you buy”

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Posted 4 years ago

Hi Arturas, You do have another option - If you get in touch with us via the contact details that are on the site, our delivery note and all the emails you have had from us, we can sort this clip issue out for you? If you send me an email to info@vehiclematsuk.com with a picture of the mat clip, a picture of the vans floor studs and the reg number, we will be able to sort this out for you. We are always happy to help, but we cant fix a problem that we are not aware of. Kind regards, Chris.

Posted 4 years ago

“Holes don't even line, poor fitment and poor quality on some of the stitching expected better”

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Posted 4 years ago

Hi Joel, I'm sorry about the issu with the mats - We haven't heard anything from you so was not aware of any issues and have not had the opportunity to look into this. With your mats, the delivery note is included which asks you to get in touch (info@vehichlematsuk.com) if there are any issues so we can sort them out for you. Please could you email me a picture of the mats you have received and tell me your registration number so I can sort this out? If the clips are not inline with the studs it's possible that the wrong year has been ordered. Kind regards, Chris.

Posted 4 years ago

“Waited ages for my delivery when it was meant to be next day”

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Posted 4 years ago

Hi Omar, Sorry, I'm not sure where you have seen next day delivery but it was not on our site. If you check back on our site we use a 48 hours delivery service plus our mats are all made to order and have a 5-7 working day lead time for despatch. Your order was delivered 4 working days after placing the order. Your order was placed at 1am on Saturday 14th August and was processed on Monday 16th August, so was due to leave us on 24th August at the latest. The order actually left us on 18th August on the 48hr delivery service we advertise on the site, so arrived with you on the 20th August, 5 working days earlier than our advertised lead time. We show our production lead time on the home page, product page, basket, checkout, order confirmation email and order production email, so I'm really confused why you think this order was late. We also include with the order a delivery note asking you to get in touch if you have any issues or concerns with the product or service, yet we have heard nothing at all from you. This feedback is factually incorrect and very unfair. We are a small business run by 2 families and we are always happy to resolve any issues customers may have, but we cannot fix a problem that we are not aware of. Kind regards, Chris.

Posted 4 years ago

“I never received these mats, I contacted them 3-4 times and kept getting told they were on there way, today I emailed asking for a refund as its been over 2 weeks now and they have sent me an email asking for a review for my purchase ...well here it is.... very poor service I can't answer the questions on who delivered and how was the service or how were the mats as I never got them, I cant upload a photo of them either......as I never got them....they were a gift so I am not happy”

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Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Vehicle Mats UK Reviews

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