Vehicle Mats UK Reviews

Name: Vehicle Mats UK
Address: Hazel Grove, Stockport
Rating: 4.89

4.9 Rating 5,945 Reviews

98 %

of reviewers recommend Vehicle Mats UK

4.9

Based on 5,945 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Email:

info@vehiclematsuk.com

Location:

Hazel Grove
Stockport
SK6 4PB

Vehicle Mats UK 5 star review on 12th April 2024

Vehicle Mats UK 5 star review on 6th April 2024

D Brown

Vehicle Mats UK 5 star review on 2nd April 2024

Vehicle Mats UK 5 star review on 1st April 2024

O Thomas

211

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the mats was damaged .Still waiting for replacement.As I was told they would send new mats out to me.I was told not to send any of the mats back.”

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Posted 1 year ago

“The mats arrived and they looked really nice. They all fitted nicely except the drivers one. The drivers one didn’t fit properly as the holes were about a centimetre out and so they didn’t line up right or fit the eyelets. The plastic fittings for the holes weren’t fitted properly either and both sides fell apart and I had to fix them.”

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Posted 1 year ago

Hi Gavin, I'm sorry about the issue with the mats - We haven't heard anything from you so were not aware of any issues and have not had the opportunity to look into this. With your mats, the delivery note is included which asks you to get in touch (info@vehichlematsuk.com) if there are any issues so we can sort them out for you. Please could you email me a picture of the mats you have received and tell me your registration number so I can sort this out? If the clips are not in line with the studs it's possible that the wrong year has been ordered. Kind regards, Chris.

Posted 1 year ago

“Chris was very quick to reply to me regards to driver's side mat not fitting and not received a replacement yet, and after only a week the clip on the passenger side has come away after only having feet on three times I might as well bought cheap mats. I am going away now with faulty mats. disappointed Patricia”

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Posted 1 year ago

“I was disappointed with the quality of these car mats. They were bought for a 2021 Citroen C3, but didn't fit both of the studs on the floor of the car on the driver's side. When pulling off the attached side of the mat the plastic tab with the hole in immediately came away from the mat. I repeated the operation on the other stud and that tab also came away from the mat. The backing material seemed very soft so I endeavoured to re-attach the plastic tabs to the mat, but they came away again.”

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Posted 1 year ago

Hi, I'm sorry about the issue with the mats - We haven't heard anything from you, so we were unaware of any issues and have not had the opportunity to look into this. With your mats, the delivery note is included which asks you to get in touch (info@vehichlematsuk.com) if there are any issues so we can sort them out for you. Please could you email me a picture of the mats you have received so I can look into this and get tehse replaced for you? Kind regards, Chris.

Posted 1 year ago

“My mats don’t match exactly. Seems like the template they use might be a copy of a copy?”

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Posted 1 year ago

“They are actually the wrong mats, they have holes for clips which the car doesn't have. I put in the reg too but they aren't right”

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Posted 1 year ago

Hi Corinne, I'm sorry about the issue with the mats - We haven't heard anything from you, so we were unaware of any issues and have not had the opportunity to look into this. With your mats, the delivery note is included which asks you to get in touch (info@vehichlematsuk.com) if there are any issues so we can sort them out for you. Please could you email me a picture of the mats you have received so I can sort this out? Kind regards, Chris.

Posted 1 year ago

“Ok company, slow to dispatch.”

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Posted 1 year ago

Hi Stephen, I'm sorry that you feel we were slow to despatch. We do advertise our 5-7 working day lead time on the home page, product page, basket and checkout, we also show the lead times and production schedules in the order confirmation email and order follow up emails. Your order left us on working day 5 and was delivered the following day, so was despatched earlier than the last expected despatch date. Kind regards, Chris.

Posted 1 year ago

“Good customer service. However not the quality expected.”

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Posted 1 year ago

“Hi I ordered premium mats and I would of thought they were going to be a better carpet pile but they felt budget ones, Skoda original were only £10 more perhaps I should of got those”

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Posted 1 year ago

“The mats look good and seem well made apart from the clasps that secure them to the floor in the drivers footwell. The quality is very poor and they broke on the 1st application which was very disappointing 😞”

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Posted 1 year ago

Hi Marie, Sadly, you haven't been in touch with us about this despite our follow up messages to check all was okay with the order, we will always resolve any issues with the order. I'll post some spare clips out to you first class tonight, these are in 2 parts and simply click together through the mat hole. If there are any issues with the replacement clips, please email info@vehiclematsuk.com and I will get this sorted out quickly for you. Kind regards, Chris.

Posted 1 year ago

“Fair price, smart mat. Delivery as stated but product quality is not the best.”

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Posted 1 year ago

“No issue with VM Uk, service was all good.”

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Posted 1 year ago

“needs an overhaul”

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Posted 1 year ago

“The drivers mat does not stay in one place and moves around when being used”

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Posted 1 year ago

Hi Richard, I'm sorry about the issue with the mats - We haven't heard anything from you so was not aware of any issues and have not had the opportunity to look into this. With your mats, the delivery note is included which asks you to get in touch (info@vehichlematsuk.com) if there are any issues so we can sort them out for you. Please could you email me a picture of the mats you have received and tell me your registration number so I can sort this out? Kind regards, Chris.

Posted 1 year ago

“Doesn't fit well made,great , colour but doesn't fit an Autosleeper camper.based on a transit.”

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Posted 1 year ago

Hi John, Yes, that's correct, we don't list these for the Autosleeper. Although based on a transit chassis, the Auto sleepers are aftermarket conversions and have several changes to the cab floor which means the standard transit mats do not fit. We don't list this for the Auto sleeper and had we been asked before ordering we could have confirmed this for you. If you would like to post the incorrectly ordered mat back to us I'm more than happy to refund the order for you. Kind regards, Chris.

Posted 1 year ago

“Very happy until I was asked to write a review. If there’d been anything wrong you’d have heard from me”

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Posted 2 years ago

“Slow delivery after purchase however very good quality mats”

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Posted 2 years ago

Hi Shabaz, I'm really sorry about the delivery delay with Royal Mail - Quite frustrating when the order left us 2 working days earlier than expected. I'm glad that you like the mats and look forward to dealing with you again. Kind regards, Chris.

Posted 2 years ago

“Good contact … kept me informed with what was happening regarding my order.”

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Posted 2 years ago

“Fast delivery can’t fault.”

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Posted 2 years ago

“I recently purchased a set of rubber mats for my 2010 Citroen Berlingo. They arrived quickly, appear to be well made and fit well in the car. I know they are made of rubber but what I wasn’t expecting is the really strong rubber smell. They STINK! The smell of rubber is so strong that I have had to take them out of the car and 2 days later, the car still smells. They are airing outside and hopefully the smell will fade.”

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Posted 2 years ago

Vehicle Mats UK is rated 4.9 based on 5,945 reviews