Vapour.com Reviews

Name: Vapour.com
Rating: 4.69

4.7 Rating 2,705 Reviews

93 %

of reviewers recommend Vapour.com

4.7

Based on 2,705 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Vapour.com 5 star review on 9th January 2023

Pamela Thomson

Vapour.com 5 star review on 7th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“already stopped working and cant get through to customer service. i have no means to visit a store as i am very busy.”

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Posted 4 years ago

“Had a voucher that ran out on 31st of July and what we wanted was out of stock, until the 1st of August,funny how it came back into stock in the middle of the night 😡”

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Posted 4 years ago

“Shocking! If I could rate you zero I would! Items on website which are actually discontinued- however you still accept payment for these. Other items not delivered. Sorry but I won’t use you again.”

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Posted 4 years ago

“I haven't received my order yet.”

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Posted 4 years ago

“I haven't received it yet ,I'm still waiting patiently on it's arrival. Not happy”

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Posted 4 years ago

“You ask if I'm enjoying my purchase , well I might if it had been delivered !!!”

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Posted 4 years ago

“My money was basically stolen my product shipment was cancelled for no reason and I never received a refund.”

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Posted 5 years ago

“Got product today and is completely different to what I ordered.”

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Posted 5 years ago

“Still waiting for them to arrive ?????”

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Posted 5 years ago

“I ordered an Evod priced at 9.99, and on trying to fill the tank, it began leaking badly from that moment. A useless lproduct.”

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Posted 5 years ago

“I've bought my vape and liquids from Vapourlites for years now and have always found the process easy and received my order within 5 days. However, my latest experience has lowered my opinion of the company considerably. It's been 10 days (and counting) since I placed my order and it's still not here, I've emailed them 3 times - the first being sent 5 days ago - and I've still not had a response. My order went through, they took my money and now they're seemingly ignoring me while I'm left without my order. I won't be hurrying to buy from them in future.”

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Posted 5 years ago

“Pretty disappointed to be honest ordered 2 battery’s and the one doesn’t work I’m yet to contact vapour”

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Posted 5 years ago

“Even one star is overly exceeding, no stars if I could. I had a very bad experience, first I am still waiting for my evod 650 electronic cigarette, that I ordered on the 27th November next day delivery !!!! Vapourlite did send me another evod 650, but I never received the one I ordered on the 27th that was offered to me as goodwill. This was after a very unpleasant experience with a very unprofessional advisor called Tracy, who started shouting and having a go at me when I called to querie my order. Idid speak to a manager and reported this ‘Tracy’ but I am not sure if anything was done at all, as I never got an apology. I requested that they play the call from their recordings to hear how this advisor had treated me. Shame as me and my husband have spend a lot of money through this site!”

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Posted 5 years ago

“Ordered online and started off well with the product arriving within 2 days despite not paying for the extra. Turns out they do not work. Neither of the disposable vapes do anything. No light, no vapour. Nothing”

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Posted 5 years ago

“Twice now I have received the wrong order I have contacted customer services first time I was promised a replacement order which never arrived sent a second email no reply no replacement. I am now waiting for a reply to my second wrong order but nothing yet.”

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Posted 5 years ago

“The product keeps on leaking it’s a waste of money”

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Posted 5 years ago

“Order was delivered used. No response from customer service upon email. Pathetic.”

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Posted 5 years ago

“I ordered a pack of coils sent wrong coils and packet was opened with 1 coil missing so 4 instead of 5 coils, I contacted customer service and was told a new pack would be sent which was a month ago and nothing has come. Although the coils were for my vape they wasn't the ones in the description and pics and if I had of known the ones they sent were being sent I wouldn't have ordered as I don't like them.”

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Posted 5 years ago

Vapour.com is rated 4.7 based on 2,705 reviews