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Vapeshop Reviews

4.8 Rating 964 Reviews
96 %
of reviewers recommend Vapeshop
Company Reviews Metrics Info
4.8
Based on 964 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Vapeshop Reviews
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Email:

marketing@vapeshop.co.uk

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M
Verified Reviewer
“Worst customer service ever. I ordered from them a few times and when I asked them to cancel/redirect one of my orders because the delivery address was wrong they didn't do anything. They said there is nothing they can do because the order was shipped, but only the next day I got confirmation it was shipped. DO NOT ORDER FROM THEM!!! If they had a cancel button after you place the order, I could have cancelled and reorder with the correct address, they don't care about customers!!! Awful company!!!”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Had no problem with this company for months and had a regular subscription with them. I skipped over 8 weeks of subscriptions as we had completed manual orders but they still sent my subscription and debited more money from my account. I called customer services to return but the guy on the phone didnt want to know basically called me a liar that i had skipped the subscription and said nothing they can do. Avoid this company if you need help with an order and expect good customer service”
Helpful Report
Posted 7 months ago
S Yousaf
Unverified Reviewer
“Discovering vapes has been a game-changer for me! The versatility and wide range of flavors make vaping an exciting and customizable experience. Whether I'm in the mood for something fruity, minty, or classic tobacco, there's always a flavor to suit my taste. The convenience of carrying a vape is unbeatable, and the absence of the lingering smell of traditional cigarettes is a major plus. The vapor production and throat hit from my favorite vape device provide a satisfying sensation, making the transition from smoking seamless. Vapes have truly revolutionized my smoking journey, offering a cleaner and more enjoyable alternative. Cheers to a smoke-free and flavorful experience!”
Helpful Report
Posted 1 year ago
T Middlemiss
Unverified Reviewer
“Great selection best prices fast shipping im very happy”
Helpful Report
Posted 1 year ago
L
Verified Reviewer
“Quick and kind communication, the items arrived the next day and in perfect condition, thank you!”
Helpful Report
Posted 1 year ago
H
Verified Reviewer
“The vape was cheap compared to other sites & arrived promptly. It comes with 2 pods, one 0.7 & one 1.2 ohm. The 1.2 one was very loose in the unit so I emailed customer services. I got a very prompt & friendly reply telling me they’d send me a replacement pod, which arrived the next day & fitted perfectly. The unit works great & I was extremely impressed by the customer service. Would definitely recommend”
Helpful Report
Posted 1 year ago
K Marks
Verified Reviewer
“I couldn't be happier with my order. I received it within 48 hours & not only that, my new vaporiser is better than the one I replaced & LESS than half the price. Amazing, thank you so much. I will definitely be buying my vape juice, coils & anything else I need in the future from you.”
Helpful Report
Posted 1 year ago
C Barker
Verified Reviewer
“Quality products at a great price. Customer service is 1st rate. Highly recommend”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Really helpful and friendly customer service. Had an issue that i emailed about and it was sorted within a day.”
Helpful Report
Posted 1 year ago
B
Verified Reviewer
“The price is fantastic for the bundles Customer service is spot on when you need to enquire about the delivery time Will be continuing to order from only you guys! Thank you”
Helpful Report
Posted 1 year ago
J Glasson
Verified Reviewer
“Vapeshop is the best online vape shop out there. I 100% support and give full credit to their service, range of products, and affordable costs. The company is the there for customers and we as customers come first which is great to see. Awesome and amazing service with an excellent customer service to follow up. 10/10 rating and feedback from me!”
Helpful Report
Posted 1 year ago
J
Verified Reviewer
“Used this website for sometime now and never had a single issue, recommended to my own family and friends and would suggest you do the same!”
Helpful Report
Posted 1 year ago
G
Verified Reviewer
“Brilliant service, prices, loyalty rewards, and customer service! I absolutely love the subscriptions, very convenient. Will forever use vapeshop!”
Helpful Report
Posted 1 year ago
C
Unverified Reviewer
“Great customer service, good rewards and prices”
Helpful Report
Posted 1 year ago
E
Verified Reviewer
“As always really great service, royal mail had a bit of a hiccup and lost my order, but when contacting Vapeshop they got back to me quickly (and on a bank holiday no less) and re-shipped my order. Really great service and the person from the support team that replied (Sam) was brilliant, super customer service!”
Helpful Report
Posted 1 year ago
S Clemson
Verified Reviewer
“Fantastic service lots of vapes to choose from, very reasonable price, excellent quick delivery would recommend the Vapeshop 100%”
Helpful Report
Posted 1 year ago
T
Verified Reviewer
“I had an unforeseen and regrettable problem with my order due to a stock discrepancy (supply issue-not Vapeshop fault). The customer service team have been very accomodating and efficient with Thier handling of the issue and ensured that (due to their diligence) they will have my custom for a long time.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“I had a great customer experience. There was an issue with one of the products and the customer service rectified it immediately! Super customer service, well done!”
Helpful Report
Posted 1 year ago
M
Verified Reviewer
“This shop is awesome and give good service. Delivery is fast 2 days and the customer service is great. I bought some crystal disposable vapes and unfortunately 1 ended up not working and was faulty. I emailed them stating the vape was faulty and not working and they sent a replacement they delt with it professionally. Will definitely keep using this shop for sure.”
Helpful Report
Posted 1 year ago
E Freeman
Verified Reviewer
“I always buy my vape juice from here and delivery is always very quick. I bought a new vape kit a month ago but it developed a fault, I emailed the customer service department and within a couple of days a replacement kit is on its way to me Thank You for your swift response”
Helpful Report
Posted 1 year ago
Vapeshop is rated 4.8 based on 964 reviews
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