“Ordered quite a few cartridges for my ecig. Website, payment and confirmation email sent all was well and very quick but that’s where it stops (the speed). Took over a week to come even tho it said on the parcel 24hour delivery. I don’t understand the thought process from delivering nearly a week later was exceptable.”
“I pleased an order on 23rd March and still haven't received it today 2nd April. It was so say shipped on 26th March. Inquired today vie chat to be told it can take up to 10 working days and not 2 to 4 working days as stated on my email.”
Posted 1 year ago
We're very sorry to hear your order has not arrived yet.
Second Class post normally takes 2 - 4 working days to arrive, but due to the COVID-19 outbreak it will likely take 3 - 6 working days to arrive as couriers are prioritising the delivery of medical supplies & essential items, so non-essential deliveries like ours take a little longer to arrive unfortunately.
We ask our customers to allow up to 10 working days* to see if your order to arrives, but if it doesn't reach you by the weekend, please send us an email at email@example.com and we'd be happy to assist you.
We are very grateful for your patience.
*working days include Monday - Friday and exclude weekends & public holidays. Click here to view our delivery policy: https://www.vapeshop.co.uk/pages/delivery
“Having ordered some items on a Friday evening for Sunday delivery and not receiving the items before Tuesday of the following week is unacceptable. I paid extra for the special delivery and ended up with the free standard delivery.
After twoing and froing with emails I managed to get my postage reimburst to my account. Not the type of service I expected and I will never shop here again.”