“They offer fantastic customer service. I received 3 faulty products (not Vape Club’s fault as they don’t manufacture the items I bought). When I reached out to customer service, they immediately sent me replacements with no other questions asked! It was also Sebastian who helped me :)”
“Such a brilliant vape store, they sorted an issue with my order promptly and made a kind and generous gesture too.
Such great prices and excellent customer service.
Thank you so much:)”
“Great service, great prices, fast delivery!
Best vape stockist out there!
Fantastic customer service - there was a manufacturer defect on my new vape - fast response through their email - very polite and helpful - replacement arrived next day!”
“Amazing company I had an issue with a vape pen I bought.customer services dealt with it very fast and sent me a new vape pen. Very polite gentleman who sorted all this for me no issues. An amazing company Thankyou so much”
“Had a issue 6 months after buying and vape Club just asked for video of problem and instantly sent out a replacement. Nothing is to much bother and a absolute pleasure to deal with. This is what you call customer service and i wish other companies would follow suit. Vape Club also refunded postage.Top class company with excellent products 100% recommend and thank you for everything I will be using this company for all future purchases”
“I have ordered from Vapeclub for a good while now and the and their prices and service and delivery is always Fantastic. I recently had an issue with a new mod and both Luke and Jack dealt with it straight away and kept me informed and then organised a replacement excellent service and I will continue to order from them for many years to come!!”
“Fantastic service and delivery was super quick! My mistake as I ordered the wrong item but contacted customer service and they sent me the correct one! Very helpful and friendly staff and won't be going anywhere else now! Really recommend!”
“Great company with very competitive prices. Fantastic customer service. Sebastian, you deserve a pay rise! Super fast deliveries. Highly recommended!”
“Order received remarkably quickly. Unfortunately, small error in order but dealt with extremely quickly, even on a Sunday, and resolved. Incorrect item received given free as gesture of goodwill plus sending free pods to go with and correct item being sent straightaway. Very impressed with Seb your on Customer Service.”
“I had an issue with my disposable ecigs being dead upon opening them. I emailed customer service and Sebastian sorted out a replacement straight away. Delivery is always quick and the prices are great. I will definitely order more as they are a great company and they resolve issues quickly.”
“Amazing support have brought from here many times and have always had amazing services have had one problem with an order but with their great customer support it was resolved within a day”
“Been using this company for years and they are one of the best out there. Had a little issue with what was sent and Sebastian sort it out the next day and withing the next morning I had the right ptoduct. Highly recommend :)”
“Had heard that vape club were very good. Placed first order and the communication was great and very fast delivery too. Had a problem with one item on my order but thankfully they were very helpful and quick to respond and resolved the issue to my satisfaction. Will recommend and use again.”
“I recently had an issue where I had ordered the incorrect coils for my vape kit. I contacted Vape Club, and the resolution process was fast and efficient. I sent the coils back, and these were quickly replaced with the correct coils, which even though cost slightly more than the coils I had originally ordered, there was no additional charge to me. On top of this, they also refunded my account with the cost of the postage for sending the wrong coils back, despite the fact that I had not requested this, as the original issue was mainly my fault.
Amazing Customer Service, which is unfortunately all too uncommon these days.”
“Amazing dispatch time and service. Ordered at 5:30 and received by lunch next day. Smashing it, couldnt ask for anything more
I’ve always used a different store for each order, but I’m going to be a regular customer now”
“I quit smoking and have started vaping for the 1st time. Service and advice is second to none. I've even converted my good lady wife. Thanks so much.”
“Ordered a vape kit from vape club, next day delivery, after a week or so device became faulty, informed them and they sent a new device out the following day and covered the postage for the return of the faulty one, absolutely great service from vape club and will definitely use them again👍👍👏👏”
