“Have shopped with Vape club for a few years now and tbh I always will. Everything is sent quickly and always top quality. One of my e-liquids had got damaged and had leaked in the post, contacted vape club and a replacement was sent same day hassle free.
Huge shout out and thanks to Luke, went above and beyond and can't praise high enough x”
“First experience with vape club was finding a vape kit that was almost 50% more expensive anywhere else so I was attracted to the site straight away, then went on to order more items like coils and juices and they were exceptional quality and again prices. Post and packaging very quick and good quality lined postage envelopes. Unfortunately had an issue with my vape it developed a technical fault, not blaming vape club these things happen. Wasn’t being too optimistic contacting customer service however I was blown away with the empathy they’d shown and top class quality of care the provided me in firstly giving some guides to try and fix the kit and even go research the rare fault my vape developed, they were constantly in touch quick reply’s and I just knew I was in good hands. Ended up we couldn’t resolve the matter it was indeed an unfixable fault so they kindly asked me to pick another vape as the one I initially bought was discontinued, unfortunately, however I was still very grateful they gave me this very kind gesture. They opted for good customer service and to provide a first time resolution which they certainly have, very pleased customer. I will continue to use Vapeclub for all my
Vape, coil and juice needs and for anything else one stop shop for vapers :) shout out to Jack and Sebastian in customer service and the whole of the Vape club team 👍🏼”
“I don't usually leave reviews, but after the brilliant service I've received, I feel its the least I can do.
The delivery was super quick (came the next day)
Through no fault of their own, the device i ordered was faulty. The matter was dealt with & resolved the very next day by Jack who was really friendly.
I highly recommend Vape Club for their excellent service! ☆☆☆☆☆”
“I was a first time customer just buying a pair of batteries. I had a problem with the post and Jack at Vape club was outstanding. New pair in post within 24 hours and in my hand 24 hours later, no messing around. Thank you so much for your frankly superb response. All I can say is that I am overwhelmed; be assured that you have gained a loyal and very grateful customer.”
“Great products, excellent customer service & friendly staff. Had a fault develop on a device and had it replaced promptly with no fuss. Would 100% recommend.”
“5 stars not enough!!
I recently purchased the elfbar mate 500 device which I will add is superb and slightly more economical than disposables with same full flavour in the pods, however I had some charging issues with mine. After contacting vape club I got a response within the hour and a new device is on its way to me. Outstanding customer service!!
Can’t recommend them enough!!
Paula”
“10 / 10, this is my go to shop for anything vape related. Customer service is second to none and if any issues do occur are dealt with swiftly and effectively. Keep up the good work!”
“When I had a query they responded straight away and dealt with it there and then. Postage was very quick and arrived when it said it should I would highly recommend this company and will order again👍🏻”
“Absolutely amazing customer service, have used them for years. I've had a few faulty mods in my time and they have always been exchanged or replaced for a different mod, no fuss, no trouble, no stress and in quick time aswell. Once again outstanding service!!!.”
“Vape Club, have given me excellent customer service since I started to use their products some years ago, never had an issue with products or service well done to all the team.
Geoff”
“Absolutely 5 star service, I had an item missing from orginal order which was swiftly rectified. As a newly converted vape person I would have no problem purchasing from this business again. Thank you vape club”
“Had a very small compliant just one small thing it was sorted within 2hrs and new one sent out next day absolutely brilliant service other companies should have a look how this company operates Brilliant service”
