“Customer Service is absolutely brilliant I had a problem with my ko ko prime kit and after getting in touch with luke who sorted my problem straight away and sent me a replacement and now I have a ko ko prime kit that is working without any issues I can definitely recommend vape Club they are fantastic great prices speedy delivery great customer service can't ask for more”
“Customer service is brilliant!
Delivery time is so quick! and delivery is free over £20.
I was delivered a different disposable vape (1 out of the 6 i ordered) to the one i ordered.
I ordered a pink lemonade 10mg and a peach ice 20mg turned up. Both are the same colour and brand so i can understand the mix up.
I emailed the customer service team, and Luke got back to me very quickly. He apologised and asked for a picture of my paper invoice which came with the delivery and a picture of what was delivered, for confirmation. This was also to make sure it didn't happen again on their end.
I provided the picture and again, Luke was quick to get back to me, he apologised again and said they would send me the correct vape and to keep the one i recieved in error as a goodwill gesture.
I was over the moon with the service from start to finish, and even happier when i didn't have to make a trip to the post office!
Thanks for your help Luke.”
“I’ve ordered from vapeclub multiple times before and I’ve never had an issue with an order - they’ve always kept their delivery and dispatch promise and got everything spot on every time. The one time I did have an issue with my order wasn’t major as I had ordered a flavour very similar to the one which was accidentally delivered. I got in touch with Sebastian over live chat who advised me to send over a picture with my invoice and the items delivered, and as soon as I did this, Sebastian came back with a brilliant resolution. I was happy to keep the mistaken flavour but the team at VapeClub went above and beyond and shipped out the missing flavour without requesting return of the incorrectly shipped one. I’ve never had a company go this above and beyond for me before and I’m honestly so happy with them. I’d recommend everyone to shop from them for fair prices and unbeaten customer service! Thank you VapeClub!”
“Just received my delivery today only ordered yesterday. Still speedy delivery even in these strange times. I also received a nice email from you this morning 🙂.Many thanks, keep up the great work 👍.”
“Kudos to Luke in the CS team for handling a query in absolutely the right way!
When you end up spending more money - customer service has been done right ⭐⭐⭐⭐⭐”
“Excellent service and customer support. After multiple orders I've only received one defective product and after a few emails they sent me a replacement without any hassles (Thanks to the excellent service of Seb and the sales team) would definitely recommend them”
“Customer service is second to none. Speedy responses to order queries, never any complications & always providing the answer I need.
The next day delivery if ordered before 7pm & free delivery for £20+ orders makes these guys my main source for vaping!
Thank you Customer Services Agent Luke & team. Keep up the good work!
Matt”
“I use Vapeclub all the time and sadly had my first need to sumbit an RMA.
However I can say for certain that the team, in particular Mo was extemely helpful and sorted my issue out.
I was particurly surprised at the speed of their response and the fact that even when I send them a message quite late in the day, I still got a reply.
Definetley a happy customer and will keep coming back :)”
“Can't fault the service with VapeClub. One faulty product and they replaced it immediately.
Superb selection of products at the best prices too.
I'm a fan 😃”
“Really great company, great prices, great delivery. Only ever had one issue in the years that i've been using them, it was solved extremely quickly and the customer service team were incredibly helpful! Couldn't recommend more :)”
“I purchased two vape kits uwell valyrian iii and innokin-kroma-217-vape-kit-100w
On Saturday thay arrived Sunday having set up valyrian had slight issue with coils pre installed coils with device contacted vape club thay resolved the issue within 24hours of reporting it the valyrian iii is 79.99 however the flavour from it is absolutely amazing I definitely would recommend vapeclub to any one there service is amazing”
“Very quick to respond to your messages if you have a problem absolutely recommend this site to order anything that you need and so impressed with the delivery ! 1000+ stars !”
“First rate customer service. I ordered the wrong flavour vape juice. I contacted customer Service and they were only to happy to replace my order and even added another bottle to replace the one I opened. Needless to say I’m very impressed and I recommend this company highly.”
