Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not bad a bit cloak and dagger”

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(Annie Mguba) - Posted 7 years ago

“Very pleased with service”

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(David LaBorde) - Posted 7 years ago

“I was passed through about 4 times before someone could deal with my query. It was all dealt with efficiently though when I did speak to the right person so thank you.”

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(Sadiqa Manan) - Posted 7 years ago

“Took a long time!”

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(Millicent Nkwane) - Posted 7 years ago

“All ok, lady on the phone was nice.”

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(Florence Dantjies) - Posted 7 years ago

“Could be more helping way”

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(Nosiphiwo Mute) - Posted 7 years ago

“OK Isn’t it supposed to be.”

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(Millicent Nkwane) - Posted 7 years ago

“Ben turned a bad conversation to a good one first adviser needs more training but other two was good”

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(Ben Hollington) - Posted 7 years ago

“Acceptable ,,,,,,,,,,”

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(Troy Rook) - Posted 7 years ago

“Struggled to understand the customer service advisor and I think he was getting a bit fed up with me not understanding him.”

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(Montesque August) - Posted 7 years ago

“Very long winded”

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(Rebecca Oron) - Posted 7 years ago

“Online price and offline price too much deference!! I know it was not her fault maybe company doing that for getting more customers!!”

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(Millicent Nkwane) - Posted 7 years ago

“Not charged me as much money”

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(Montesque August) - Posted 7 years ago

“Service was good on the phone but the lady said she would ring me back the next day at 10am but I didn’t receive a call”

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(Nosiphiwo Mute) - Posted 7 years ago

“I didn't like the 'bait and switch' type processing of my account... but I believe it is specific to my case and was due to misleading info provided by a previous insurance company. That said, the agent was polite, helpful, spoke clearly and the company was quick to react.”

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Posted 7 years ago

“Very impressed ,first time I’ve used van line direct ,explanation on policy superb , cheapest insurance I’ve ever paid on my van ! Thankyou”

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Posted 7 years ago

“I have paid my renewal premium is September 2018 and I am still waiting for my motor policy”

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Posted 7 years ago

“Exspensive”

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Posted 7 years ago

“I don't think I will bother you again!”

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Posted 8 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews