Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful. Could have spoken a little”

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(Millicent Nkwane) - Posted 4 years ago

“Even though I done this online for quick and convenience they called to go through it all again so not quick”

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(Florence Dantjies) - Posted 4 years ago

“Had to wait 25 minutes until my original call was answered, then put on hold for a further 10 mins until I spoke to an agent who kept repeating the same questions i had just answered! The duration of my call was 47 mins - not very inspiring, but I'm insured now and the premium was good compared to others.”

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(Nosiphiwo Mute) - Posted 4 years ago

“Good service 👌”

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(Millicent Nkwane) - Posted 4 years ago

“The operators english was poor and I found it hard to understand”

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(Sadiqa Manan) - Posted 4 years ago

“Person on phone was fine. Disappointed with failure of your website to pick up basic details and prevent me from being forced to pay additional £30 fee. Very poor and not impressed.”

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(Millicent Nkwane) - Posted 4 years ago

“It was ok did not take to long to get though the questions”

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(Sadiqa Manan) - Posted 4 years ago

“The phones are answered VERY quickly when they want to sell you stuff ...... I wish the customer sdervice phones were answered half as quickly, esdpecially as they want copies of documents from you or they'll cancel your insurance! and charge you for doing so!!!!”

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(Richard Clark) - Posted 4 years ago

“I used confused. Com to search for my van insurance and van direct was the best deal once I was happy with my choice I bought the insurance However 5 minutes later I was contacted by phone and had to go through all the questions and details verbally over the phone again The lady I spoke to was pleasant but spoke very fast with a unfamiliar accent and had to tell her to slow down as I could not understand her Over all a good service Thank you Lee walker”

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(Millicent Nkwane) - Posted 4 years ago

“the process was relatively swift & painless.”

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(Abongile Fana) - Posted 4 years ago

“Long winded process”

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(Millicent Nkwane) - Posted 4 years ago

“I have not had confirmation that my NCD has been received despite sending it over and asking for confirmation”

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(Zinzan Finnucane) - Posted 4 years ago

“Found it hard to communicate almost like you didn’t want to help and it was all about the cost”

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(Sadiqa Manan) - Posted 4 years ago

“The phone operative was as clear and concise as possible, repetition of a lot of my online information I’m guessing this was necessary but made me late for work. Unfortunately the mandatory end message cut off before it played so had to phone back in, Lots of extra charges etc on the message which has lef5 me feeling dubious about Van Linedirect also unclear as to whether my NCD has been accepted and again extra charges looming.”

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(Florence Dantjies) - Posted 4 years ago

“Gives you a price via comparison site, when you login the price changes. Then it ends within a day so if you log back into Van Line direct site you can't get back into the quote without re completing it. It then changes the price again! Our price went up twice within an hour with no policy amendments!!”

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(Florence Dantjies) - Posted 4 years ago

“Was ok, just wanted a quick and easy insurance policy sorting out but turned out to be hard work. Eventually got it sorted tho!”

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(Nosiphiwo Mute) - Posted 4 years ago

“Your staff sound like they are being held hostage. No enthusiasm.”

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(Richard Clark) - Posted 4 years ago

“its been a gass”

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(Ben Hollington) - Posted 4 years ago

“To early to submit a review only took out insurance yesterday. Not to happy with the pay monthly set-up., it's expensive and complicated compaired to other insurance providers. Only time will tell I guess....”

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(Millicent Nkwane) - Posted 4 years ago

“Not a great line and felt rushed. Efficient though!”

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(Nosiphiwo Mute) - Posted 4 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews