Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service... All done by email ,”

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(Antonio Vieira) - Posted 6 years ago

“Good but I was told not to worry about NCD immediately on the phone but then received texts and emails saying my insurance wouldnt be valid.. annoying!”

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(Sadiqa Manan) - Posted 6 years ago

“Very efficient and informative”

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(Joseph Heater) - Posted 6 years ago

“So far so good .”

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(Sadiqa Manan) - Posted 6 years ago

“Very helpful regards Darren”

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(Richard Clark) - Posted 6 years ago

“Good first impression but as im Hard of hearing with the other office noise found it difficult to catch all that was said”

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(Nosiphiwo Mute) - Posted 6 years ago

“Website site good, your customer service person was good the only thing that stopped a 5 star rating was the time it took to get through to you on the phone, sort that and it’s 5 stars all day long!”

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(David LaBorde) - Posted 6 years ago

“Talked a little fast. But all documents seem to be in order. Answered all my questions well and helpful. New customer so will see has the year goes on.”

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(Ben Hollington) - Posted 6 years ago

“Prompt and very helpful”

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(Kazi Ahmed) - Posted 6 years ago

“Thank you”

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(Joseph Heater) - Posted 6 years ago

“Excellent service and queries communicated well.”

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(Sadiqa Manan) - Posted 6 years ago

“Helpful and informative”

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(Sadiqa Manan) - Posted 6 years ago

“It started off really poor. I called 3 times to pay my fathers quotation premium. Was passed from sales to customer services and back. Seemed like no one wanted to take the money. Finally the 4th person was helpful and sorted it out”

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(Kululwa.Zitumone) - Posted 6 years ago

“Good service”

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(Sadiqa Manan) - Posted 6 years ago

“Everything was OK. I think it is a bit of an ordeal with all information you have to listen to after the initial set up.”

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(Alexandra Pyman) - Posted 6 years ago

“Good customer service. Friendly and knowledgeable staff.”

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(Annie Mguba) - Posted 6 years ago

“First phone call was cut off then when I phoned back it took a while to get to the right person.”

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(Kazi Ahmed) - Posted 6 years ago

“It was good”

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(Millicent Nkwane) - Posted 6 years ago

“Very good with no problems”

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(Anica Mulder) - Posted 6 years ago

“All sorted asap no worries thanks”

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(Sadiqa Manan) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews