Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful”

Helpful Report

(Kululwa.Zitumone) - Posted 6 years ago

“Very good service. Struggled to understand the accent at times”

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(Florence Dantjies) - Posted 6 years ago

“Very quick responses. Keen to help.”

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(Nosiphiwo Mute) - Posted 6 years ago

“Pleasant to deal with 👍”

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(Florence Dantjies) - Posted 6 years ago

“clear information and able to reduce cost too.”

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(Ben Avenell) - Posted 6 years ago

“Only just joined so far so good”

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(David LaBorde) - Posted 6 years ago

“I had to attend a while on the phone but at the end everything sorted.”

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(Anica Mulder) - Posted 6 years ago

“Good---00000”

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(Anica Mulder) - Posted 6 years ago

“Business like and efficient”

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(Anica Mulder) - Posted 6 years ago

“Very helpful system is relatively easy”

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(Sadiqa Manan) - Posted 6 years ago

“Difficult to hear some of the phone conversation.”

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(Florence Dantjies) - Posted 6 years ago

“Millicent was a tough guy to do a deal with. In the end we both compromised and I’m pleased I got my an insurance with Van direct”

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(Millicent Nkwane) - Posted 6 years ago

“Helpful and cheap”

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(Millicent Nkwane) - Posted 6 years ago

“Very annoying I rang to purchase the quote I had received on line yesterday and was given a different price, then the consultant said there was a problem and she would phone me back in a few minutes! 30 mins later stil no call so I did it myself online, paid more but was so frustrated by then I didn't care, then she phoned me at lunch time and seemed quite irritated that I couldn't talk as I was on a training course. I then got a text to call about the insurance thus morning so I did and was told there was no need for me to call, have I made the right decision?????”

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(Millicent Nkwane) - Posted 6 years ago

“Thanks well done”

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(David LaBorde) - Posted 6 years ago

“Did what I asked that’s all you need”

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(Richard Clark) - Posted 6 years ago

“amazing outstanding awesome”

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(Anica Mulder) - Posted 6 years ago

“Very professional and clear in her explanations etc. Very helpful when we hit a minor snag.”

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(Anica Mulder) - Posted 6 years ago

“I suffer from hearing impairment and find dealing over the phone difficult. Email would be an easier way to sort it out. However the young man I spoke towas quite considerate to my problem so well done.”

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(Joseph Heater) - Posted 6 years ago

“Very efficient and helpful.”

Helpful Report

(Anica Mulder) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews