Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent customer service given by David very calm and collective and gave very good understanding of my Van policy. definitely would recommend David and Van Line Direct. regards Jayendra”

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(David LaBorde) - Posted 6 years ago

“They only know how to take ur money that’s all”

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(Ben Hollington) - Posted 6 years ago

“Excellent service”

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(Millicent Nkwane) - Posted 6 years ago

“Horrific , gven quote online , was approx £100 more when take in account apr payments etc . Staff were rude , arrogant and clearly not happy with their role . I would never ever use you again .”

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(Sadiqa Manan) - Posted 6 years ago

“Terrible company will never use again”

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Posted 6 years ago

“Thieves & liars, never again”

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Posted 6 years ago

“Asked for insurance papers through the post on a number of occasions but none sent.”

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Posted 6 years ago

“took money for additional driver and didn't return it when he was removed”

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Posted 6 years ago

“Avoid those cheaters!”

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Posted 7 years ago

“Cancelled insurance and asked for my proof of no claims to be sent out. Post or email. I'm still waiting”

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Posted 7 years ago

“Said that they contacted me about the renewal never did said they also called me never did then when i contacted them they argued with me about it also still waiting for no claims proof for new insurance company very poor .also the new premium had increased by loads i managed to get a better cover for nearly 200 pounds a year cheaper”

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Posted 7 years ago

“One year on and I'm still battling with my claim . Next renewal date I will be looking elsewhere .”

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Posted 7 years ago

“I had to cancel my insurance due to my van being a right off with no fault of my own and you won't reimburse my 6 months left !”

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Posted 7 years ago

“There have been mistakes in my documents causing me to have to switch to another company.”

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Posted 7 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews