Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Extremely unprofessional.”

Helpful Report

(Sadiqa Manan) - Posted 4 years ago

“Absolute rubbish ! Ended up paying £51 for cancelling policy one day after they required me to jump through so many hoops 🤔 for insurance 🤔 and the usual people on the phones ... can hardly be understood . Never never again AVOID”

Helpful Report

(Millicent Nkwane) - Posted 4 years ago

“biggest bunch of losers going”

Helpful Report

(David LaBorde) - Posted 4 years ago

“Stress and more stress repeated documents, long waits on phone when been asked as a matter of ‘urgency’ etc. Won’t use again.”

Helpful Report

(Montesque August) - Posted 4 years ago

“Disappointed at the difference between the online quote and what the higher quote I was offered when I followed this up.”

Helpful Report

(Nosiphiwo Mute) - Posted 4 years ago

“Took 2 long to go through to sales really I was fed up”

Helpful Report

(Montesque August) - Posted 4 years ago

“not very understanding system , looking for another insurance already :(”

Helpful Report

(Annie Mguba) - Posted 4 years ago

“Chewing gum on the phone and made my insurance renewal experience with Van Compare very unpleasant”

Helpful Report

(Millicent Nkwane) - Posted 4 years ago

“I gained a quote online and decided to go ahead and take it out paying by card. As far as I was concerned sorted nice and easily but NO. I get a text asking to call them to validate the policy and am not covered yet so follows 3 calls with wait times of over 30 minutes. When I finally got an answer I had to answer every question I had already answered online and was then told my quote was £90 higher than it had been online and excluded breakdown cover. What a joke, I dread to think how much hassle it would be to claim with them. Add that to the fact they have sold my details on as I’ve already had 3 calls from other companies asking to quote me (1 confirmed my details came from van line) I say AVOID at all costs”

Helpful Report

(Nosiphiwo Mute) - Posted 4 years ago

“Very hard to understand the lady on phone and even tho already gave my full details online and on phone your still asking me for my date of birth even though ive gave it over 5 times”

Helpful Report

(Florence Dantjies) - Posted 4 years ago

“I am speaking to one of your advisors saying I don’t have van insurance...????”

Helpful Report

(Florence Dantjies) - Posted 4 years ago

“Since taking out the policy I have been phoned over 25 times and spoken to 3 staff members but no one seems to listen. I wouldn’t recommend this company to anyone.”

Helpful Report

(Sadiqa Manan) - Posted 4 years ago

“Not even rang me”

Helpful Report

(Isaac Magatto) - Posted 4 years ago

“THE PITS OFF CAR INSURANCE CUSTOMER RELATIONS”

Helpful Report

(Paige Murray) - Posted 5 years ago

“Been told i have a open claim by an advisor, which i replied yeah it hasnt been settle yet because i dont believe that im at fault i had to pay £245 extra with a £70 increase per month and the guy i spoke to said it would be all sorted and im ready to drive now ive been contacted saying its been put down as non fault on my policy when it needs to be a open claim! Ive already paid £706 deposit and had a email to set up the monthly payments of £198 i dont see why i should deal with this sh*t because the advisor has put it down as non fault instead of open claim , i didn’t confirm it wasnt my fault i said “i don’t believe that im at fault” now ill have to go 3-5 days without being able to work whilst i wait for my £706 to go back into my account!”

Helpful Report

(David LaBorde) - Posted 5 years ago

“Bad. Do not use. They are scammers”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“Very poor service I changed my mind about the policy was convinced to take a policy with someone else And you ring me back for a 3 rd time to request more money I want to cancel and you want to charge me £74 And when you try to ring to speak to someone your placed on hold for hours at a time Very poor customer service”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“Great service,pleasant customer service agents and a fantastic price!!!”

Helpful Report

(Millicent Nkwane) - Posted 5 years ago

“Increased price after the website price and then said i had to pay to cancel because i did not agree to the increase.I will not be using them again. Site allowed me to put in i was not the registered keeper of the van.”

Helpful Report

(Ryan Pink) - Posted 5 years ago

“Terrible I’m going to cancel”

Helpful Report

(Richard Clark) - Posted 5 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews