Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Appalling service”

Helpful Report

(Millicent Nkwane) - Posted 4 years ago

“Absolutely horrendous company. Stear cleare of these cowboys.”

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(Nosiphiwo Mute) - Posted 4 years ago

“I will never buy of this company again I was lied to”

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(Millicent Nkwane) - Posted 4 years ago

“Arranged insurance online. 20 min phone call to reconfirm all of the information I had entered and double checked already. Now asking me to sort my no claims instead of them contacting my insurer. So far so poor.”

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(Nosiphiwo Mute) - Posted 4 years ago

“Very bad service and dodgy company”

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(Millicent Nkwane) - Posted 4 years ago

“Add additional charges at the last minute, difficult to get hold of anyone.”

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(Millicent Nkwane) - Posted 4 years ago

“It would be nice to talk to some one who can speak english and not have to repeat myself 10 times. Looking for another insurer.”

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(Millicent Nkwane) - Posted 4 years ago

“requested more info. more info sent. requested more info. More info sent. requested more info. more info sent..........ad infinitum. Will never use these again. Call centre sounds like its in the middle of Johannesburg . Lack of care and knowledge. USELESS.”

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(Ben Hollington) - Posted 4 years ago

“Not happy at all Had quote,paid deposit,then wanted more money due to job description. Never had a problem with other companies. I'm now being warned that my policy will be cancelled within a matter of days due to no disclosure of documents which i have already sent with proof. Avoid.”

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(Ridhwaan Dreyer) - Posted 4 years ago

“Doubled my quote from what I signed up for online once spoke to them on the phone”

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(Millicent Nkwane) - Posted 4 years ago

“I'm absolutely disgusted with the way I was treated by the staff at this company, I have been driving for over 30 years and never been treated so badly as I have by Van line direct, I cancelled my policy immediately and i will never, ever use you again, I have warned people across all social network not to use you and I will continue to do so through friend's, family and business , you should be thoroughly ashamed of the way you treat customers,”

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(David LaBorde) - Posted 4 years ago

“Very poor communication.”

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(Kazi Ahmed) - Posted 4 years ago

“I was on hold for 3 hours trying to validate my policy, after the call (because i could barely make out what your operatives were saying) i went to check the policy and it was blank, the only info available was that the price had changed from around £700 to over £2000, i decided to cancel my policy, so i spent 6 hours on hold/calls being reset, only to get through to someone who said they didn't have authority to cancel my plan, but that an email had been sent so it would be cancelled today. I've sent an email over after the phone call because i wasn't sure how i was going to hear back from the company, I'd assumed i was being patched through to whoever the email about cancellation had been sent to, and I've still heard nothing back. Its within 14 days of the cool down period, cancel my plan and any otger business i have through this company”

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(Millicent Nkwane) - Posted 4 years ago

“Tried to force me to take cover at more money without giving me a chance to check some things and then got aggressive and tried to be intimidating when i said i wanted to check the details out and then phoned 12 times the following day !!”

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(Millicent Nkwane) - Posted 4 years ago

“I purchased a policy online and paid a deposit only to find out in my validation phone call that is wasn’t suitable as travelling to and from work is excluded despite filling in my occupation. I have said I would decide whether to cancel or go ahead and was told it was £25 to cancel an insurance not validated! A day after I have paid the deposit. I have then received an email saying that my insurance would be cancelled and the outstanding debt sent to a collection agency. I did try to ring back Saturday afternoon after work to go ahead with the cancellation by was not informed you close at 2pm! Very poor way of doing business. I am expecting a full refund of my deposit on Monday morning and wish to CANCEL the policy. It works out dearer than my existing renewal with having to now upgrade, I didn’t like the manner of the phone call and I certainly did not appreciate the email and the additional two I received with my documents. Which incidentally I cannot open as I need a password - which I haven’t even set up! Driving over 30 years and this is the worst service I have received to date.”

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(Anica Mulder) - Posted 4 years ago

“my apologies for such a low ranking , i am feeling very stressed because haveing sent you many emails it appears that no action is taken to help me resolve the issues.”

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(Anica Mulder) - Posted 4 years ago

“It takes to long to people I normally wait around 30 minutes to speak to customer service wot a joke”

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(Nosiphiwo Mute) - Posted 4 years ago

“Took my insurance out with you on the 18th of October still not received any paperwork or emails rang this morning took over 30 minutes to get thorough to talk about it told would get emailed within 20minutes 2 hours later still nothing not happy at all with the service”

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(Florence Dantjies) - Posted 4 years ago

“No organisation at all, never had to do so much labour on my side , other companies have done everything for me. Unacceptable”

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(Millicent Nkwane) - Posted 4 years ago

“Millicent Nkwane. Is useless and talks to fast for you to understand”

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(Millicent Nkwane) - Posted 4 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews