Van Line Direct Reviews

Name: Van Line Direct
Address: 2 BISHOPS WHARF WALNUT TREE CLOSE, 2 BISHOPS WHARF WALNUT TREE CLOSE,GUILDFORD,GU1 4UP, Guildford
Rating: 4.58

4.6 Rating 2,477 Reviews

91 %

of reviewers recommend Van Line Direct

Company Reviews

Metrics

4.6

Based on 2,477 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Person on phone rude”

Helpful Report

(Sadiqa Manan) - Posted 6 years ago

I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 6 years ago

“Abongile, was very helpful and cheerful throughout our conversation :-)”

Helpful Report

(Abongile Fana) - Posted 6 years ago

“Very good customer service. We had my van insurance set up in under 10 minutes. Thankyou”

Helpful Report

(Sevena Reynolds) - Posted 6 years ago

“V good service”

Helpful Report

(Tauriq Kannemeyer) - Posted 6 years ago

“5 stars for CLANCEY”

Helpful Report

(Nosiphiwo Mute) - Posted 6 years ago

“Very good service”

Helpful Report

(Anica Mulder) - Posted 6 years ago

“Generally fairly good. How ever I am frustrated I asked for a 3 party fire and theft quote, I was Then asked if I would like a fully comprehensive quote. The 3rd party fire and theft was not saved. When I called back to go fire and theft the price increased by £500 I find this ridiculous. I had to then go online to get another quote and have to wait a week longer until I can drive my van. I also asked for a call back which I never received.”

Helpful Report

(Anica Mulder) - Posted 6 years ago

“Very patient and helpful. The automated information at the end of our conversation was totally incomprehensible as there was no volume . When can I expect my documents to arrive ?”

Helpful Report

(Akiela Isaacs) - Posted 6 years ago

“Excellent service”

Helpful Report

(Sadiqa Manan) - Posted 6 years ago

“Not happy price altered to the 1 on line”

Helpful Report

(Millicent Nkwane) - Posted 6 years ago

“So good and helpfully”

Helpful Report

(Sadiqa Manan) - Posted 6 years ago

“The worst company I have ever had to deal with Cancelled after a month. Rather loose money for early cancellation than stay with vanline direct. John anderson”

Helpful Report

(Kazi Ahmed) - Posted 6 years ago

“Friendly no hard sell informative happy days”

Helpful Report

(Ben Hollington) - Posted 6 years ago

“very helpful in notifying me of the original company I had insurance with could be a problem and then with arranging new insurance and and closing old insurance account with no broker fee”

Helpful Report

(Alexandra Pyman) - Posted 6 years ago

“Absolutely brilliant communication skills , very pleasant to talk to solved the issue regarding pukka van insurance , very polite and helpful cheers Andy”

Helpful Report

(Tayla Conway) - Posted 6 years ago

“Everything went smooth & efficiently, can’t fault them.”

Helpful Report

(Millicent Nkwane) - Posted 6 years ago

“Very polite and helpful”

Helpful Report

(Troy Rook) - Posted 6 years ago

“poor customer service”

Helpful Report

(Anica Mulder) - Posted 6 years ago

Dear Mr Szarkowski, I am so sorry to hear this. It is our aim to provide efficient service at all times. Please can you email me your details so I can do a full investigation for you: Alicia.hunt@vcil.co.uk Kind regards, Alicia

Posted 6 years ago

“Very helpful and explained everything well to me”

Helpful Report

(Taahir Fisher) - Posted 6 years ago

“Very helpful”

Helpful Report

(Antonio Vieira) - Posted 6 years ago

Van Line Direct is rated 4.6 based on 2,477 reviews